Managing Reference Service in a Small Library- Day 2 Arta  Kabashi [email_address] 1-800-843-8482 ext. 2857
Objectives <ul><li>Know how to utilize open source tools in my library </li></ul><ul><li>Create, update and manage traditi...
Agenda- Day 1 <ul><li>Open Source Tools for the Reference Desk </li></ul><ul><li>Ready Reference Sources </li></ul><ul><li...
Why Use  them at all: Economist  Intelligence Unit, 2008
What Digital Natives Want? <ul><li>http://www.youtube.com/watch?v=7_zzPBbXjWs </li></ul>
Skype <ul><li>Free calling service over the internet </li></ul><ul><li>Participating in Presentations </li></ul><ul><li>In...
Vyew <ul><li>Free voice over IP-Service </li></ul><ul><li>Works similar to Skype and Centra  </li></ul><ul><li>Great for W...
View
Jing <ul><li>Great to use for Co-browsing applications </li></ul><ul><li>Used for Reference but also Bibliographic Instruc...
Jing:
Ning <ul><li>Social Network Platform </li></ul><ul><li>Combine all your online participation via blogs, twitter, wikis in ...
Adium
Twitter <ul><li>Free Messaging Service for People </li></ul><ul><li>Micro-blog: limit to 140 characters </li></ul><ul><li>...
Twitter
Questions
References <ul><li>Adium:  http://adium.im/ </li></ul><ul><li>ChunkIt:  http://www.tigerlogic.com/ChunkIt/home.html </li><...
<ul><li>My file won’t open in “this” computer… </li></ul><ul><li>Zamzar to the rescue </li></ul><ul><li>Free file converti...
Zamzar
<ul><li>Your bookmarks at your fingertips </li></ul><ul><li>Reference </li></ul><ul><li>Instruction </li></ul>Delicious
Delicious
<ul><li>Easy tool for computation </li></ul><ul><li>Great resource for  ref librarians </li></ul><ul><li>Think of it more ...
Wolfram Alpha
<ul><li>Select a reference service: virtual, telephone, or face to face from your library. Discuss </li></ul><ul><li>a pro...
Questions
Ready Reference- Definitions <ul><li>“ Ready Reference is” … </li></ul><ul><ul><li>Response to short, factual question </l...
Pop Quiz  <ul><li>Which behavioral areas may affect the success and positive perception of reference help? </li></ul><ul><...
Ready For Ready Reference Sources? <ul><li>Goal: see and discuss a selection of Ready Reference resources  </li></ul><ul><...
What’s “In” the Source? <ul><li>Consider content or subject matter </li></ul><ul><li>Scope? </li></ul><ul><li>Appropriate?...
What’s “On” the Source? <ul><li>Consider physical source </li></ul><ul><li>Arrangement? </li></ul><ul><li>Ease-of-use? </l...
What’s New? Old? <ul><li>Consider value </li></ul><ul><ul><li>Comparable? </li></ul></ul><ul><ul><li>Unique? </li></ul></u...
What’s There, or Not? <ul><li>Scope </li></ul><ul><li>Appropriate </li></ul><ul><li>Authoritative </li></ul><ul><li>Accura...
Ready Reference General <ul><li>Internet Public library [http://www.ipl.org/] </li></ul><ul><li>Internet Library for Libra...
Almanacs <ul><li>Almanac of Higher Education </li></ul><ul><li>[http://www2.nea.org/he/healma2k8/index.html] </li></ul><ul...
Calculators <ul><li>The Salary Calculator </li></ul><ul><li>[http://www.homefair.com/real-estate/salary-calculator.asp?net...
Calendars <ul><li>3000 Year Perpetual calendar </li></ul><ul><li>[http://www.courts.sa.gov.au/lawyers/magistrates_benchboo...
Dictionaries <ul><li>Oxford English Dictionary Online </li></ul><ul><li>[http://dictionary.oed.com/entrance.dtl] </li></ul...
Writing Style Manuals <ul><li>The Elements of Style </li></ul><ul><li>[http://www.bartleby.com/141/index.html] </li></ul><...
Activity 2 <ul><li>Work on the following Information Hunt </li></ul>
Genealogy <ul><li>NARA –Genealogy </li></ul><ul><li>http://www.archives.gov/genealogy/  </li></ul><ul><li>Library of Congr...
Government  <ul><li>Historical Census </li></ul><ul><li>http://fisher.lib.virginia.edu/collections/stats/histcensus/ </li>...
English <ul><li>Voice of a Shuttle </li></ul><ul><li>http://vos.ucsb.edu/ </li></ul><ul><li>Literary Resources on the Inte...
Medical Sources <ul><li>Medline Plus </li></ul><ul><li>http://medlineplus.gov/ </li></ul><ul><li>CDC </li></ul><ul><li>htt...
Medical Sources <ul><li>Healthy People 2010 </li></ul><ul><li>http://www.healthypeople.gov/ </li></ul><ul><li>MD Consult <...
Employment Sources <ul><li>Best Jobs USA </li></ul><ul><li>http://www.bestjobsusa.com/ </li></ul><ul><li>Internet Job Sour...
Employment Sources <ul><li>Occupational Outlook Handbook </li></ul><ul><li>http://www.bls.gov/oco/ </li></ul><ul><li>IM-Di...
Activity 3  <ul><li>Complete the following information Hunt </li></ul>
Questions
<ul><li>Adium:  http://adium.im/ </li></ul><ul><li>ChunkIt:  http://www.tigerlogic.com/ChunkIt/home.html </li></ul><ul><li...
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Small Library Management Day 2

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This presentation was given by Arta Kabashi of AMIGOS for Day 2 of the Small Library Management Training Program's IV: Reference workshop in Spring of 2010. This presentation covers open source tools for the ref desk, ready reference sources and introduces the TexShare databases.

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  • Introduce tour – provides a “brief” look at about 15 resources. But, how do we know whether any of these sites is worth the time and effort in learning about it and using to help a user or patron? Ask for examples of sites’ weaknesses and strengths . When has an Internet site provided valuable information? When has it misled? What does “useful” mean for a site? Credible? What does “authoritative” mean? What are the worst you’ve seen? Recap by explaining “credible” vs. “questionable”. Credible = from a known, authoritative source; provides verified, professionally validated content (by professional peers, standards, association) Questionable = of low, indeterminate value, quality, reliability or authenticity. Appearances can be deceiving – very boring site might be quite authoritative, attractive site might be all marketing.
  • Introduce discussion of evaluative criteria for Internet information. Summarized from another Amigos course on evaluating resources. Provides a short list of objective criteria to apply to the sites on our tour List is not exhaustive. We will hopefully become a little wiser, savvier about some resources. We will not become deep experts in any of these sites. First , consider the content or subject matter of the site. What is it’s scope ? Is there a statement about its authority – how established , how maintained , how verified ? Is content appropriate for its intended scope or use? Is content objective ? Accurate (in general and in the details)? Are links reliable ? Do they link to additional content that is valuable and relevant to the original site?
  • Second, consider the physical organization of the resource. Explain that physical appearance and use of site can help or reduce the value of its content . Is the site arrangement clearly shown? Navigation options “intuitive” and clearly indicated? How easy is the site to use? Forward navigation and reverse (or back)? Do graphics make site easier to use or difficult to load? Do visual images make content easier to understand? Make the site organization easier to follow? Do visual images and navigation “clutter” up the site? Make it difficult to learn the site, to find information or search? Does site load quickly? If slowly, are appropriate messages shown or is user left “hanging”? Ask attendees for several of their “least liked” features of site navigation and organization.
  • Third, consider resource unique value and timeliness . Discuss the value of the specific site: How similar or comparable are the resource and content to other sites? How do costs, usage fees compare? How unique, distinctive or singular is the site? The content? The assistance provided to the user or patron? Do other sites link to the primary resource? Is there any “certification” or “endorsement” shown on the primary resource? Discuss the age , timeliness of the specific resource: When was the site last updated? Is this clearly indicated on the home page? On an “About” page? Is there an update policy stated clearly? How stable is the site? Has the link worked with repeated testing? How durable, or long-lasting, is the site? Does it appear to be disposable, one-time-use, quickly built? Or does it appear to be intended for on-going, permanent use?
  • Explain summary scorecard : Provides an “at a glance” list of some key criteria to keep in mind as we explore selected Internet legal information resources. Not intended as an exhaustive or definitive list of all factors to consider when evaluating, designing, building or writing content for an information resource.
  • Almanac of Higher Education   Reports on faculty salaries, benefits, and working conditions within the United States (2008). CIA World Fact book   A world almanac that includes country information including geography, people, government, economy, communications, transportation, and the military.  Updated every year.  I nfoplease.com   Loaded with statistics, facts, and historical records, infoplease.com combines the contents of  several up-to-the minute almanacs, an encyclopedia, and a dictionary. Old Farmer&apos;s Almanac   Includes weather forecasts, details of the heavens, rising and setting times for the sun, moon, and planets, and many more interesting links.
  • The Salary Calculator   Check to see if a salary is commensurate to the salary you receive in your own state. Unit Conversion Calculators The Unit Conversion calculators allow you to easily convert between various English and Metric units for length, area, volume, weight, temperature, pressure, and force. Wage and Salary Conversion Calculator By selecting a pay period from the list provided and entering a wage value, calculate hourly, weekly, and monthly wage conversions.  This service is provided by the Oregon Employment Department.
  • 3000 Year Perpetual Calendar    Site showing the 12 month calendar of a given year from 1 A.D. -  3000 A.D. Earth Calendar   Inspired by The Book of Days, this database  lists the date and day of the week for the national holidays and cultural events of dozens of countries around the world.  Search by country, date, lunar phase and religion. The Official U.S. Time  This website is provided by the two time agencies of United States,  the National Institute of standards and Technology (NIST), and the U. S. Naval Observatory (USNO).  Readings from the clocks of these agencies contribute to world time, called Coordinated Universal Time (UTC). Historic Events and Birth-Dates   From Scope Systems.  Learn who was born or died, or what happened on any day in history.
  • Oxford English Dictionary Online The Oxford English Dictionary is a great place to find the origin and historical use of words documented through literary sources. OneLook Dictionaries   A growing resource that indexes more than 3,201,707 words in over 731 different Internet dictionaries. Foreign Languages for Travelers   Words and phrases in over 74 languages helpful to the world traveler.  Includes sound files. YourDictionary.com    A directory of dictionaries and language tools, which includes more than 1800 dictionaries in more than 250 languages
  • Elements of style   Online version of William Strunk Jr.&apos;s 1918 edition of Elements of Style .  Includes elementary rules of usage, principles of composition, elements of form, and commonly misused  expressions.     Documenting electronic sources A guide from OWL at Purdue University.   
  • CDC (www.cdc.gov) is the official website of the Centers for Disease Control and Prevention. This is an excellent resource for infectious disease information (flu, measles, STDs) as well as other public health information (global pandemic, bioter-rorism). Much of the website is available in Spanish and other languages.
  • Small Library Management Day 2

    1. 1. Managing Reference Service in a Small Library- Day 2 Arta Kabashi [email_address] 1-800-843-8482 ext. 2857
    2. 2. Objectives <ul><li>Know how to utilize open source tools in my library </li></ul><ul><li>Create, update and manage traditional and non-traditional ready reference sources </li></ul><ul><li>Navigate successfully TexShare databases </li></ul>
    3. 3. Agenda- Day 1 <ul><li>Open Source Tools for the Reference Desk </li></ul><ul><li>Ready Reference Sources </li></ul><ul><li>TexShare Databases </li></ul>
    4. 4. Why Use them at all: Economist Intelligence Unit, 2008
    5. 5. What Digital Natives Want? <ul><li>http://www.youtube.com/watch?v=7_zzPBbXjWs </li></ul>
    6. 6. Skype <ul><li>Free calling service over the internet </li></ul><ul><li>Participating in Presentations </li></ul><ul><li>Interviews with Face to Face Contact </li></ul>
    7. 7. Vyew <ul><li>Free voice over IP-Service </li></ul><ul><li>Works similar to Skype and Centra </li></ul><ul><li>Great for Web Presentations </li></ul><ul><li>Work Collaboration </li></ul><ul><li>Team meetings in Real-Time </li></ul>
    8. 8. View
    9. 9. Jing <ul><li>Great to use for Co-browsing applications </li></ul><ul><li>Used for Reference but also Bibliographic Instruction. </li></ul><ul><li>Record Video </li></ul><ul><li>Send Snapshot of your screen </li></ul><ul><li>Share instantly </li></ul>
    10. 10. Jing:
    11. 11. Ning <ul><li>Social Network Platform </li></ul><ul><li>Combine all your online participation via blogs, twitter, wikis in one place </li></ul><ul><li>Used for Library instruction and marketing </li></ul><ul><li>Organize events and keep track of attendants </li></ul>
    12. 12. Adium
    13. 13. Twitter <ul><li>Free Messaging Service for People </li></ul><ul><li>Micro-blog: limit to 140 characters </li></ul><ul><li>Libraries can share: news, incorporate it in their catalogs, </li></ul><ul><li>Share tips on new materials or resources </li></ul>
    14. 14. Twitter
    15. 15. Questions
    16. 16. References <ul><li>Adium: http://adium.im/ </li></ul><ul><li>ChunkIt: http://www.tigerlogic.com/ChunkIt/home.html </li></ul><ul><li>CutePDF: http://www.cutepdf.com/index.htm </li></ul><ul><li>Delicious: http://delicious.com/?view=tags </li></ul><ul><li>Economist Intelligence Unit (2008) The Future of Higher Education: How technology will shape learning . </li></ul><ul><li> [http://www.nmc.org/pdf/Future-of-Higher-Ed-(NMC).pdf] </li></ul><ul><li>Google Apps: http://www.google.com/apps/intl/en/business/collaboration.html </li></ul><ul><li>Jing: http://www.jingproject.com/ </li></ul><ul><li>Ning: http://www.ning.com/ </li></ul><ul><li>Pidgin: http://www.pidgin.im/ </li></ul><ul><li>Skype: http://www.skype.com/ </li></ul><ul><li>Twitter: http://twitter.com/ </li></ul><ul><li>Zamzar: http://www.zamzar.com/ </li></ul><ul><li>Zoho: http://www.zoho.com/ </li></ul>
    17. 17. <ul><li>My file won’t open in “this” computer… </li></ul><ul><li>Zamzar to the rescue </li></ul><ul><li>Free file converting application </li></ul>Zamzar
    18. 18. Zamzar
    19. 19. <ul><li>Your bookmarks at your fingertips </li></ul><ul><li>Reference </li></ul><ul><li>Instruction </li></ul>Delicious
    20. 20. Delicious
    21. 21. <ul><li>Easy tool for computation </li></ul><ul><li>Great resource for ref librarians </li></ul><ul><li>Think of it more as a calculator than a search engine </li></ul>Wolfram Alpha
    22. 22. Wolfram Alpha
    23. 23. <ul><li>Select a reference service: virtual, telephone, or face to face from your library. Discuss </li></ul><ul><li>a proposal for your library to implement 2 new open source tools that </li></ul><ul><li>takes into consideration the implementation of the tool within the context of you </li></ul><ul><li>library which addresses the following points: </li></ul><ul><li>  </li></ul><ul><li>Clientele </li></ul><ul><li>Staffing </li></ul><ul><li>Time </li></ul><ul><li>Types of Questions </li></ul><ul><li>Procedures </li></ul><ul><li>Privacy </li></ul>Activity 1
    24. 24. Questions
    25. 25. Ready Reference- Definitions <ul><li>“ Ready Reference is” … </li></ul><ul><ul><li>Response to short, factual question </li></ul></ul><ul><ul><li>Basic sources – dictionaries, almanacs, directory, etc. </li></ul></ul><ul><li>“ And More on the Internet” includes … </li></ul><ul><ul><li>Online Ready Reference collections </li></ul></ul><ul><ul><li>Wide variety of fresh, well-known and basic sources – including almanacs, dictionaries and more specialized sources </li></ul></ul>
    26. 26. Pop Quiz <ul><li>Which behavioral areas may affect the success and positive perception of reference help? </li></ul><ul><ul><li>Speed of answer, use of Internet only </li></ul></ul><ul><ul><li>Listening, Searching, Follow-up </li></ul></ul><ul><ul><li>Use of in-house Ready Reference sources to ensure quality </li></ul></ul><ul><ul><li>Mix of Internet and print sources for variety </li></ul></ul>
    27. 27. Ready For Ready Reference Sources? <ul><li>Goal: see and discuss a selection of Ready Reference resources </li></ul><ul><li>What makes a source credible or questionable? </li></ul><ul><ul><li> Authority  Accessibility </li></ul></ul><ul><ul><li> Scope  Arrangement  Stability  Format </li></ul></ul>
    28. 28. What’s “In” the Source? <ul><li>Consider content or subject matter </li></ul><ul><li>Scope? </li></ul><ul><li>Appropriate? </li></ul><ul><li>Authoritative? </li></ul><ul><li>Accurate? </li></ul><ul><li>Objective? </li></ul><ul><li>Links Reliable? Relevant? </li></ul><ul><li>Quality? </li></ul>
    29. 29. What’s “On” the Source? <ul><li>Consider physical source </li></ul><ul><li>Arrangement? </li></ul><ul><li>Ease-of-use? </li></ul><ul><li>Appearance? </li></ul><ul><li>Illustrations? </li></ul><ul><li>Accessible? </li></ul><ul><li>Navigation? </li></ul>
    30. 30. What’s New? Old? <ul><li>Consider value </li></ul><ul><ul><li>Comparable? </li></ul></ul><ul><ul><li>Unique? </li></ul></ul><ul><li>Consider age </li></ul><ul><ul><li>Current? </li></ul></ul><ul><ul><li>Stable? </li></ul></ul><ul><ul><li>Durable? </li></ul></ul>
    31. 31. What’s There, or Not? <ul><li>Scope </li></ul><ul><li>Appropriate </li></ul><ul><li>Authoritative </li></ul><ul><li>Accurate </li></ul><ul><li>Objective </li></ul><ul><li>Links Reliable? Relevant </li></ul><ul><li>Quality </li></ul><ul><li>Arrangement </li></ul><ul><li>Ease-of-use </li></ul><ul><li>Appearance </li></ul><ul><li>Illustrations </li></ul><ul><li>Accessible </li></ul><ul><li>Navigation </li></ul>Source Evaluation: Summary Scorecard <ul><li>Value </li></ul><ul><li>Comparable </li></ul><ul><li>Unique </li></ul><ul><li>Current </li></ul><ul><li>Stable </li></ul><ul><li>Durable </li></ul>
    32. 32. Ready Reference General <ul><li>Internet Public library [http://www.ipl.org/] </li></ul><ul><li>Internet Library for Librarians [http://www.itcompany.com/inforetriever/] </li></ul><ul><li>Refdesk.com [http://www.refdesk.com/] </li></ul>
    33. 33. Almanacs <ul><li>Almanac of Higher Education </li></ul><ul><li>[http://www2.nea.org/he/healma2k8/index.html] </li></ul><ul><li>CIA World Factbook </li></ul><ul><li>[https://www.cia.gov/library/publications/the-world-factbook/] </li></ul><ul><li>Infoplease.com </li></ul><ul><li>[http://www.infoplease.com/almanacs.html] </li></ul><ul><li>Old Farmers Almanac </li></ul><ul><li>[http://www.almanac.com/ </li></ul>
    34. 34. Calculators <ul><li>The Salary Calculator </li></ul><ul><li>[http://www.homefair.com/real-estate/salary-calculator.asp?netscape_livewire.src=&cc=1] </li></ul><ul><li>Unit Conversion Calculators </li></ul><ul><li>[http://www.sciencemadesimple.com/conversions.html] </li></ul><ul><li>Wage and Salary Conversion Calculator </li></ul><ul><li>[http://www.olmis.org/olmisj/DoQuery?itemid=00000025] </li></ul><ul><li>Wolphram Alpha </li></ul><ul><li>[http://www.wolframalpha.com/] </li></ul>
    35. 35. Calendars <ul><li>3000 Year Perpetual calendar </li></ul><ul><li>[http://www.courts.sa.gov.au/lawyers/magistrates_benchbook/perpetual_calendar/perpetual_calendar.htm] </li></ul><ul><li>Earth Calendar </li></ul><ul><li>[http://www.earthcalendar.net/index.php] </li></ul><ul><li>The Official US Time </li></ul><ul><li>[http://www.time.gov/] </li></ul><ul><li>Historic Events and Birth Dates </li></ul><ul><li>[http://www.scopesys.com/today/] </li></ul>
    36. 36. Dictionaries <ul><li>Oxford English Dictionary Online </li></ul><ul><li>[http://dictionary.oed.com/entrance.dtl] </li></ul><ul><li>One Look Dictionaries </li></ul><ul><li>[http://www.onelook.com/] </li></ul><ul><li>Foreign Languages for Travelers </li></ul><ul><li>[http://www.travlang.com/languages/] </li></ul><ul><li>Your Dictionary.com </li></ul><ul><li>[http://www.yourdictionary.com/] </li></ul>
    37. 37. Writing Style Manuals <ul><li>The Elements of Style </li></ul><ul><li>[http://www.bartleby.com/141/index.html] </li></ul><ul><li>Documenting Electronic Resources </li></ul><ul><li>[http://owl.english.purdue.edu/owl/resource/584/02/] </li></ul>
    38. 38. Activity 2 <ul><li>Work on the following Information Hunt </li></ul>
    39. 39. Genealogy <ul><li>NARA –Genealogy </li></ul><ul><li>http://www.archives.gov/genealogy/ </li></ul><ul><li>Library of Congress –Genealogy reading room </li></ul><ul><li>http://www.loc.gov/rr/genealogy/bib_guid/ </li></ul><ul><li>Find a Grave </li></ul><ul><li>http://www.findagrave.com/ </li></ul><ul><li>US Gen Web </li></ul><ul><li>http://www.usgenweb.org/ </li></ul><ul><li>RootsWeb.com </li></ul><ul><li>http://www.rootsweb.ancestry.com/ </li></ul>
    40. 40. Government <ul><li>Historical Census </li></ul><ul><li>http://fisher.lib.virginia.edu/collections/stats/histcensus/ </li></ul><ul><li>USA Counties </li></ul><ul><li>http://censtats.census.gov/usa/usa.shtml </li></ul><ul><li>Thomas </li></ul><ul><li>http://thomas.loc.gov/ </li></ul><ul><li>Taxes </li></ul><ul><li>http://www.taxworld.org/ </li></ul>
    41. 41. English <ul><li>Voice of a Shuttle </li></ul><ul><li>http://vos.ucsb.edu/ </li></ul><ul><li>Literary Resources on the Internet </li></ul><ul><li>http://andromeda.rutgers.edu/~jlynch/Lit/ </li></ul><ul><li>Owl at Purdue </li></ul><ul><li>http://owl.english.purdue.edu/owl/ </li></ul><ul><li>The Online Books Page </li></ul><ul><li>http://digital.library.upenn.edu/books/ </li></ul>
    42. 42. Medical Sources <ul><li>Medline Plus </li></ul><ul><li>http://medlineplus.gov/ </li></ul><ul><li>CDC </li></ul><ul><li>http://www.cdc.gov/ </li></ul><ul><li>Essential Evidence Plus </li></ul><ul><li>http://www.essentialevidenceplus.com/ </li></ul>
    43. 43. Medical Sources <ul><li>Healthy People 2010 </li></ul><ul><li>http://www.healthypeople.gov/ </li></ul><ul><li>MD Consult </li></ul><ul><li>http://www.mdconsult.com/das/patient/body/150704141-2/33/toc?tab=cond </li></ul><ul><li>PubMed </li></ul><ul><li>http://www.ncbi.nlm.nih.gov/sites/entrez </li></ul>
    44. 44. Employment Sources <ul><li>Best Jobs USA </li></ul><ul><li>http://www.bestjobsusa.com/ </li></ul><ul><li>Internet Job Source </li></ul><ul><li>http://www.50statejobs.com/ </li></ul><ul><li>JobWeb </li></ul><ul><li>http://www.jobweb.org/ </li></ul>
    45. 45. Employment Sources <ul><li>Occupational Outlook Handbook </li></ul><ul><li>http://www.bls.gov/oco/ </li></ul><ul><li>IM-Diversity.com </li></ul><ul><li>http://www.imdiversity.com/ </li></ul><ul><li>Federal Jobs Digest </li></ul><ul><li>http://www.jobsfed.com/ </li></ul>
    46. 46. Activity 3 <ul><li>Complete the following information Hunt </li></ul>
    47. 47. Questions
    48. 48. <ul><li>Adium: http://adium.im/ </li></ul><ul><li>ChunkIt: http://www.tigerlogic.com/ChunkIt/home.html </li></ul><ul><li>CutePDF: http://www.cutepdf.com/index.htm </li></ul><ul><li>Delicious: http://delicious.com/?view=tags </li></ul><ul><li>Economist Intelligence Unit (2008) The Future of Higher Education: How technology will shape learning . </li></ul><ul><li> [http://www.nmc.org/pdf/Future-of-Higher-Ed-(NMC).pdf] </li></ul><ul><li>Google Apps: http://www.google.com/apps/intl/en/business/collaboration.html </li></ul><ul><li>Jing: http://www.jingproject.com/ </li></ul><ul><li>Ning: http://www.ning.com/ </li></ul><ul><li>Pidgin: http://www.pidgin.im/ </li></ul><ul><li>Skype: http://www.skype.com/ </li></ul><ul><li>Twitter: http://twitter.com/ </li></ul><ul><li>Zamzar: http://www.zamzar.com/ </li></ul><ul><li>Zoho: http://www.zoho.com/ </li></ul>References
    49. 49. Enjoy Reference Work!

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