Previous WOM researches focused on the study of products.
Few researches were discussing about the field of hotel accommodation, especially for hot spring hotel.
to explore the relationships between source credibility of word-of-mouse, trust and consumer purchase intention
1. How does source credibility affects consumer purchase behavior?
2. How does trust affect source credibility on purchase intention?
III. Consumer information seeking I. Word-of-mouse III. Trust II. Source Credibility
Consumer information seeking behavior
Attempting to purchase Perceiving risk, anxious Minimizing the risk Seeking information (Srinivasan & Ratchford, 1991)
Direct to multiple individuals No time & geographic restriction Anonymity Characteristics (Hennig-Thurau, Gwinner, Walsh & Gremler, 2004)
The need for trust only arises in a risky situation.
(Mayer et al., 1995)
Definition of Source Credibility
A communicator’s positive characteristics that affect the receiver’s acceptance of a message.
Expertness Trustworthiness Attractiveness the extent to which a communicator is perceived to be a source of valid assertions refers to the honesty and believability of a communicator. includes a number of characteristics of a communicator might have (e.g. intellectual skills, personality properties, lifestyles) (Erdogan, 1999)
Definition of Trust
Social psychologists define trust as an expectation about the behaviour of others in transactions.
(Lewicki & Bunker, 1995)
Is not situation specific, inclination to display faith in humanity and to adopt a trusting stance toward others
( McKnight et al., 1998 )
VI. Data Analysis I. Research Procedure II. Research Structure IV. Participant V. Instrument III. Research Hypotheses
Questionnaire design Data collection Questionnaire revision Data analysis Pilot study
H1. Expertness would have positive effect on purchase intention.
H2. Trustworthiness would have positive effect on purchase intention.
H3. Attractiveness would have positive effect on purchase intention.
H4. Effect of source credibility on purchase intention would be different based on consumers’ trust.
Tourists in Guguan Time 15 minutes Quantity 30 (pre-test) 300 (formal study) Age 18-65
Guguan Location Heping Township of Taichung County Altitude 800 meters Found 1907 Average degree Celsius 48 degrees Celsius Hotels 13
1 strongly disagree 5 strongly agree Questionnaire (31 items) 5 points Likert scale Part 1 (13) Source Credibility (Ohanian, 1990; Swartz, 1984; Wu, 2009) Part 2 (4) Trust ( Gefen, 2000 ) Part 3 (8) Consumer purchase behavior (Swinyard, 1993) Part 4 Personal information
Part 1. Source Credibility
Expertness Trustworthiness Attractiveness
Part 2. Trust
Part 3. Consumer purchase behavior
Part 4. Personal information
SPSS 13.0 for windows Descriptive statistics analysis To know the distribution of participants personal information Pearson Correlation To examine the relationships between the variables (can not test cause and effect) Regression Analysis To examine the causal effect between variables