NewStar Software Services Service+Offerings


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NewStar Software Services Service+Offerings

  1. 1. We Do Whatever IT Takes Hyderabad | Toronto | New Jersey Copyright ©2008, NewStar Software Services
  2. 2. Introduction NewStar Software Services is a leader in information technology solutions. We drive business value through advanced and modern framework based technical solutions. We offer cost efficient and well managed offshore application delivery services to end users and clients. We are a team of qualified consultants, engineers and subject matter experts (SME’s) who quickly and efficiently complete your IT projects through NewStar managed and client managed services. We are Head quartered in Hyderabad, India, with overseas offices in Toronto, Canada and New Jersey, USA. NewStar continues to grow and build its solid reputation for quality work. We are a successful company running our business for over 4 years. We have  many client success stories based upon proven methodologies. We guarantee our services.  We integrate well into your existing IT organization. We provide project  management and technical consulting to do the job right the FIRST time. We offer competitively priced services without mind numbing contractual issues.  We have highly qualified engineers, project managers and consultants who are  well qualified in their areas of expertise through hands-on experience, classroom education, and vendor certifications. We take personal responsibility in the services we deliver. Service descriptions are provided explaining the services we've provided. We're a technology company in the people business. That means we bring you experienced, professional consultants, engineers, project managers, and technical specialists for most of the kind of information technology projects. Core Service Offerings E-Business & Enterprise Portals (E & P) Enterprise Application Integration (EAI) Network & Infrastructure Management Services (NIMS) BPO and End User Services. (BPOS) Copyright ©2008, NewStar Software Services
  3. 3. eBusiness Services Our eBusiness practice comprises of Enterprise Portals applications & Web Factory and ecommerce tool kits for B2B integration and online services. E-Business practice is operated out of Hyderabad, India Offshore Delivery Center (ODC) with over thirty senior consultants with strong experience in Microsoft .NET 2.0/3.0/3.5, Java & J2EE based application development skills. Our eCommerse Technology Stack Platform Tools Expertise Level Apache2, IIS 7.0 Web Servers Experts Microsoft .NET 3.5, Tomcat, JBoss, Application Servers & Experts Cross Platforms IBM WebSphere 6.x, Macromedia ColdFusion PHP, ASP.NET, CGI, PEARL, JSP Server Side Scripting Experts RDBMS MySQL, MS SQL Server, Oracle 10g, Experts Oracle 11i Protocols and XML & Web Services, SOAP, STRUTS, Experts Frameworks MVC Web Designing and Adobe Dreamweaver, Microsoft Experts Content Presentation Expression Studio, FLASH, Silverlight, Flex Vector Graphics LAMP Expertise NewStar has been working with L.A.M.P. technology for over 3 years. We have been one of the early adopters of some of the open source processes which have become standards today. We have a sizeable team of PHP developers, which is well-versed in Linux Apache MySQL PHP (LAMP) & AJAX. We have gained functional and industry wide Implementation experience through a variety of projects which enables us to expand our offshore development solutions to the eCommerce, Real Estate, Store Management, Healthcare, Mobile, Logistics, Telecom, Solar Energy, Consumer Electronics, Photography, Banking, Utilities and various other industries. i.e billing systems for recurring billing,, Recurring billing, PayPal subscriptions, etc. We Possess strong experience in building web-based applications exclusively using PHP / MySQL under LINUX environment. We have experience in creating applications using Agile programming model, for rapid prototype deployment, working software, regular adaptation to changing circumstances and needs. We have experience and comfort using PEAR and other open source libraries to reduce the time spent in Copyright ©2008, NewStar Software Services
  4. 4. development. We are skilled in user interface design - making backend systems user- friendly. Activities Design & development of Graphical User Interfaces for Web Portals and  standalone applications (per Internet & Intranet Standards) End to End Intranet / internet infrastructure Architecture and design  Web portals creating, deployment and production support  High quality and industry standard GUI designs for web applications. Our web  User Interfaces are based on HTML DIV tags over tables which enables our designs to be deployed as FLUID designs and end user customizable as per CSS and XML configuration files. Architecture, design & development of back office application for E-Business  such as customer service, Administration, logistics, security and monitoring etc. Migration of Legacy application to modern SOA based technologies and  platforms. Our e-business application Services include Project delivery, Human resources  and people management and end user training on all project related requirements. High quality GUI designs based on Adobe Flash and Microsoft Silverlite based  browser standards. End to End migration of non Microsoft based applications (such as PHP, MySQL,  ZOPE) to modern MS.NET platform 3.0 / 3.5. For few Indian customers we have also done the conversion of ASP.NET (with .NET 1.0/1.1) based application to PHP & MySQL using LAMP framework. Copyright ©2008, NewStar Software Services
  5. 5. Recent eBusiness Implementations by NewStar Case Study - 1 The eBusiness team is implementing a web application for Health Care provider in Odessa, Texas USA. NewStar’s team was involved in delivering the solution’s Architecture, Design, Development and Testing. The core technology is ASP.Net 2.0, C#.Net, SQL Server 2005. Case Study - 2 NewStar’s eBusiness team is currently implementing an online shopping solution for a major retail customer in India. Using the website, end users can select items from the catalogs and pay using different modes such as credit card, debit card etc. The core technology is PHP and mySQL using LAMP framework. Case Study - 3 Provided end to end solution for a large Shipping and Logistics company in India. The software consists of all the necessary modules such as Stores, Crews, CnF and also Accounts, those can accommodate all entries which a Shipping and Logistics Industry endorse. The application is developed Using Microsoft Technologies and is designed in user friendly manner so that the operator / end user can use it without any hassle. Case Study - 4 Implemented total solution for large hotels that consists of various modules integrated to address all the important aspects of hotel and restaurant management such as Hotel room reservation, Restaurant billing, Inventory and as well as accounting. The solution is already implemented in multiple hotels and currently being supported from the ODC location. Copyright ©2008, NewStar Software Services
  6. 6. Enterprise Application Integration (EAI) Business to Business (B2B), Business to Customer (B2C) and Customer to Customer (C2C) integration has become a challenge for most of the businesses in today’s scenario. EAI Technologies are doing a major contribution to do this Integration via advanced and state of the art EAI tools such as webMethods, IBM WebSphere Interchange Server, Process Server, Messaging(MQ Series), Microsoft BizTalk Server etc. NewStar has very strong experience in the Implementation of EAI projects end to end using webMethods and IBM WebSphere Integration suite & BizTalk Server 2006 R2. Major industry verticals where NewStar has done successful implementations are Automotive, Healthcare, Retail, Telecom, Insurance and Manufacturing. Activities Architecture, Design & development of EAI sub systems which includes end to  end systems integration scenarios. Design and development of simple to complex Interfaces to propagate data  between source and target systems. Create simple to complex data transformation mapping between industry  standard data formats such as EDI / EDIFACT, XML, Rosetta net, custom data formats etc. Configuration, customization, design and development of Application and  Technology adapters provided by EAI tools such as to integrate with ERP Systems, CRM’s, IBM Mainframe legacy applications, Databases, SOA, XML & Web Services etc. Create detailed business requirements for end to end data and systems  Integration. These activities include documentation of all critical business functions and detailed data mapping specifications. Create detailed technical requirements documentation which properly maps to  critical business functions and end user requirements. Create unit specifications for each interface based on sequence diagrams and  uses cases created by the architecture and the application design team. These Unit specifications provide detailed and clear inputs to the application development team to create the required software components and programs. Create unit test and Integration testing scripts and test plans to perform proper  QA for each Interface or project. Copyright ©2008, NewStar Software Services
  7. 7. Recent EAI Implementations by NewStar Case Study - 1 NewStar’s EAI team is currently implementing a large integration project for a major automotive company in North America. The scope of the project is real time Integration of Order Management System (OMS, which is a J2EE based web application) to IBM Mainframe system via CICS gateway and webMethods Enterprise Server. webMethods is used as the middleware to translate the XML request from J2EE application to CICS based transactions and process and request response scenario via CICS transactions which invokes a native Natural program on the mainframe. The Natural program will access data from Adabas database and process the transactions back to CICS. The response is converted back to WebMethods CICS adapter trigger and hence the real time integration is achieved. Case Study - 2 A large Systems Integration project is being Architected, designed and implemented Via NewStar’s offshore Development Center Hyderabad, India using Microsoft BizTalk Server R2, SQL Server 2008, WCF and SharePoint Integration. Our delivery team comprises of two strong BizTalk and WCF Sr. Developers and a Project Manager for coordinating offshore activities with client functions and application delivery to our overseas client in Toronto, Canada. This project uses extensive XML and WCF based interfaces via BizTalk server and SQL Server Integration services components (SSIS). Case Study - others Other recent & major EAI implementations done by our team were at Chicago, USA, RS Brothers, Hyderabad, India, Gill Enterprises, Mississauga, Canada using IBM MQ Series, BizTalk Server 2006 R2, SAP R/3, SQL Server 2005 Integration Services, XML and Web Services etc. Copyright ©2008, NewStar Software Services
  8. 8. Network & Infrastructure Management Services (NIMS) We know how to get your company connected and keep you running efficiently. Our Networking professionals are experts in the leading hardware and software products and have the certifications and experience to prove it. We have provided connectivity to large enterprises in Retail and financial verticals. Our network team can help you minimise your data risk and make work as faster as possible. We have worked with big retail utilizing highly innovative skills of design, implement, to manage your technical infrastructure and provide any of these key services: Business Unit / User Networking  Extensive work on LAN / WAN / WIFI design, installation, and management. From  point to point connectivity using high end Modems, Routers and Switches VLAN setup for unauthorized access restriction. High end fire wall installation for security from Virus, Threat, damage  TB NAS/SAN Solutions  Backup Server deployment for Data recovery  Regular data back and maintenance  Centralized Database for user convenience and regular access  End to end Legacy transition implementations and strategies  Small to Large size Corporate wise implementations of E-mail server design,  deployment and administration Capacity planning and performance tuning  Authorized Implementation Partner with most of the Leading Hardware Providers and  ISP’s with Installation expertise upon most of the Business Domains Site planning and technology benchmarking  Asset and inventory management  Certified Program Manager, Network and Hardware Engineer  Copyright ©2008, NewStar Software Services
  9. 9. BPO and End-User Services We offer customized business data processing services that match international standards in terms of precision and timely execution. We have experience in processing large volumes of data required by major corporate and government organizations. Our various BPO / IT enabled services include the following: Transcription Services  Content Development  Data Conversion  Data Entry  Data Processing  Knowledge Management Services  Inventory and logistics information Services  Accounting and Reconciliation Services  Electronic Publishing  Quality Audits Benefits Administration  Payroll Processing  Data Transcription Services  CRM services  Customer Support Services Our customer service offerings create a virtual customer service center to manage customer concerns and queries through multiple channels including voice, e-mail and chat on a 24/7 and 365 days basis. Example: Customers calling to check on their order status, customers calling to check for information on products and services, customers calling to verify their account status, customers calling to check their reservation status etc. Technical Support Services Our technical support offerings include round-the-clock technical support and problem resolution for OEM customers and computer hardware, software, peripherals and Internet infrastructure manufacturing companies. These include installation and product support, up & running support, troubleshooting and Usage support. Example: Customers calling to resolve a problem with their PCs, customers call to understand how to dial up to their ISP, customers calling with a problem with their software or hardware. Copyright ©2008, NewStar Software Services
  10. 10. Telemarketing Services Our telesales and telemarketing outsourcing services target interaction with potential customers for 'prospecting' like either for generating interest in products and services, or to up-sell / promote and cross sell to an existing customer base or to complete the sales process online. Example: Outbound calling to sell wireless services for a telecom provider, outbound calling to retail households to sell leisure holidays, outbound calling to existing customers to sell a new rate card for a mobile service provider or outbound calling to sell credit or debit cards etc. Employee IT Help-desk Services Our employee IT help-desk services provide technical problem resolution and support for corporate employees. Example: This service includes level 1 and 2 multi-channel support across a wide range of shrink wrapped and LOB applications, system problem resolutions related to desktop, notebooks, OS, connectivity etc., office productivity tools support including browsers and mail, new service requests, IT operational issues, product usage queries, routing specific requests to designated contacts and remote diagnostics etc. Insurance Processing Our insurance processing services provide specialized solutions to the insurance sector and support critical business processes applicable to the industry right from new business acquisition to policy maintenance to claims processing. Example: New Business / Promotion: Inbound/outbound sales, Initial Setup, Case Management, Underwriting, Risk assessment, Policy issuance etc. Policy Maintenance / Management: Record Changes like Name, Beneficiary, Nominee, Address; Collateral verification, Surrender Audits Accounts Receivable, Accounting, Claim Overpayment, Customer care service via voice/email etc. Data Entry Services / Data Processing Services Example: Data entry from Paper/Books with highest accuracy and fast Turn Around Time  (TAT) Data entry from Image file in any format  Business Transaction Data entry like sales / purchase / payroll.  Data entry of e-Books / Electronic Books  Data Entry : Yellow Pages / White Pages Keying  Data Entry and compilation from Web site  Data Capture / Collection  Business Card Data Entry into any Format  Data Entry from hardcopy/Printed Material into text or required format  Data Entry into Software Program and application  Copyright ©2008, NewStar Software Services
  11. 11. Receipt and Bill Data Entry  Catalog Data Entry.  Data Entry for Mailing List/Mailing Label.  Manuscripting typing in to word  Taped Transcription in to word.  Copy, Paste, Editing, Sorting, Indexing Data into required format etc.  Data Conversion Services Example: Conversion of data across various databases on different platforms  Data Conversion via Input / Output for various media.  Data Conversion for databases, word processors, spreadsheets, and many other  standard and custom-made software packages as per requirement. Conversion from Page maker to PDF format.  Conversion from Ms-Word to HTML format  Conversion from Text to Word Perfect.  Conversion from Text to Word to HTML and Acrobat  Convert Raw Data into required MS Office formats.  Text to PDF and PDF to Word / Text / Doc  Data Compilation in PDF from Several Sources.  E-Book Conversion etc.  Scanning, OCR with Editing & Indexing Services Example: High speed Image-Scanning and Data capture services  High speed large volume scanning  OCR Data From Scanned page / image  Scan & OCR paper Book in to CD.  ADOBE PDF Conversion Services.  Conversion from paper or e-file to various formats  Book Keeping and Accounting Services Example: General Ledger  Accounts Receivables and Accounts Payable  Financial Statements  Bank Reconciliation  Assets / Equipment Ledgers etc.  Copyright ©2008, NewStar Software Services
  12. 12. Form Processing Services: Example: Insurance claim form  Medical Form / Medical billing  Online Form Processing  Payroll Processing etc.  Internet / Online / Web Research Example: Internet Search, Product Research, Market Research, Survey, Analysis  Web and Mailing list research etc.  Infrastructure Infrastructure plays a vital role in any organization which provides IT enabled services: Multiple internet lines  Cyberoam Unified Threat management System (Firewall and content filtering)  3 VOIP lines for incoming and outgoing calls for US and Canada (can be  extended for world-wide calls) Multiple Routers and Switches  Pentium IV based nodes, fully integrated with two higher-end servers.  Online and off-line reference material.  6 KVA online UPS (Uninterrupted power supply) to support power failure.  Transmission of Data through FTP. Own dedicated Server co-located at USA.  A well equipped library for assistance that contains books, reference material and  CD ROM. Seating capacity upto 45 seats  Area – 2500 Square Feet  Copyright ©2008, NewStar Software Services