29/09/2008 Mali Mahalingam [email_address] Building, Leading & Sustaining a High Performance Team NASSCOM EMERGEOUT Conclave - 2008

Emerging Companies Fleas & Elephants Be sure about the Choices Building, leading & sustaining E Cos Leader Characteristics Building a Team Engagement & Retention Good News! What is up?

Emerging Companies

Fleas & Elephants

Be sure about the Choices

Building, leading & sustaining E Cos

Leader Characteristics

Building a Team

Engagement & Retention

Good News!

Your Attention please!

Emerging Co: You Know When You Work for One!

Characteristics of Fleas (& not Elephants)* Idea & Passion driven “ Chaordic” in nature (thanks Dee Hock!) Filled with like-minded enthusiasts, but diverse talents Communication based on Trust & Empathy Management theories: homemade, personal & experience Cash flow & Hiring were kept a close eye on Encouraged Experiment & Initiative Shared Voyage of Discovery * Source: The Elephant & The Flea by Charles Handy (2002)

Idea & Passion driven

“ Chaordic” in nature (thanks Dee Hock!)

Filled with like-minded enthusiasts, but diverse talents

Communication based on Trust & Empathy

Management theories: homemade, personal & experience

Cash flow & Hiring were kept a close eye on

Encouraged Experiment & Initiative

Shared Voyage of Discovery

* Source: The Elephant & The Flea by Charles Handy (2002)

Be Clear about the Choices! Source: 360* The Ashridge Journal – Spring 2007

Task of Leadership Strategy Engagement Execution Resources Value

Leadership Characteristics to look for Blend of “Functionality & Vitality” (Make Your Company a Talent Factory – HBR, June 2007) Techno managerial Share a vision & demonstrate abilities to build organizational capabilities Accountablity & Execution Collaboration Shared mindset Learning Good understanding of group Formation & Development Nurturant Task Orientation (JBP Sinha, 1980)

Blend of “Functionality & Vitality” (Make Your Company a Talent Factory – HBR, June 2007)

Techno managerial

Share a vision & demonstrate abilities to build organizational capabilities

Accountablity & Execution

Collaboration

Shared mindset

Learning

Good understanding of group Formation & Development

Nurturant Task Orientation (JBP Sinha, 1980)

Building the Team is like Bridging the Dream Get the leadership team right, right upfront! Hire for Cause: “ Hearti” culate the Vision Players for the positions is key Passion & Purpose before Pay & Perquisites Employer Brand = Leaders’ Brand

Get the leadership team right, right upfront!

Hire for Cause: “ Hearti” culate the Vision

Players for the positions is key

Passion & Purpose before Pay & Perquisites

Employer Brand = Leaders’ Brand

Employee Engagement : Reality Check!

Engagement Conumdrum Models & Frameworks: Consultants are deeply engaged! Best Practices !!??!! Nimbu Paani & Butter milk Dating allowance & Wedding bureaus Paternity leave Chief Fun Officer Should we hire Chief Dermatologist? Dream Company :Yes; Retention : ????

Models & Frameworks: Consultants are deeply engaged!

Best Practices !!??!!

Nimbu Paani & Butter milk

Dating allowance & Wedding bureaus

Paternity leave

Chief Fun Officer

Should we hire Chief Dermatologist?

Dream Company :Yes; Retention : ????

Retaining Talent Distributed Leadership Linkage to the Superordinate goal Quality of Experience Boutique approach to Total Rewards Career Path: Ladders or Lattices?

Distributed Leadership

Linkage to the Superordinate goal

Quality of Experience

Boutique approach to Total Rewards

Career Path: Ladders or Lattices?

Career Focus as a Retention tool Development Path Development Focus Support Influence on Career Connected Conversations

Development Path

Development Focus

Support

Influence on Career

Connected Conversations

In the Final Analysis…. “ If you don’t take care of your people, someone else will ! ” “ What matters to people is feeling that they have an impact, can use their talents and skills effectively, and have the support and attention of management ” Donald Lowman, Managing Director, Towers Perrin (Leaders’ Magazine, Inc )

Thank you for your time Presented by: C. Mahalingam EVP & Chief People Officer Symphony Services Corporation Good luck & Thank You !

Thank you for your time

Presented by:

C. Mahalingam

EVP & Chief People Officer

Symphony Services Corporation