Mark Oldfield Improvements Designer Summary of Successes

Formalising the Transport Process Mark has brought a level of professionalism to the process by: Conducting reviews of Transportation requirements Requesting Formal Tenders from potential providers Negotiating appropriate Contracts Monitoring performance through document KPIs Building amicable Company/Provider relationships Typical results: >10% reduction in transportation costs Improved delivery performance Reduction in Customer Complaints

Mark has brought a level of professionalism to the process by:

Conducting reviews of Transportation requirements

Requesting Formal Tenders from potential providers

Negotiating appropriate Contracts

Monitoring performance through document KPIs

Building amicable Company/Provider relationships

Typical results:

>10% reduction in transportation costs

Improved delivery performance

Reduction in Customer Complaints

Continuous improvements = improved efficiency For Customer Service Centre

Continuous improvements = decrease in errors For Customer Service Centre

Continuous improvements = no increase in wage costs

Environment, Health and Safety Mark has not only ensured the regulatory requirements towards EHS has been meet but also raised the level of safety awareness by publishing a comprehensive Emergency Manual incorporating training requirements, reviews and KPIs. Staff now have a document they not only can refer to, but must also adhere to.

Mark has not only ensured the regulatory requirements towards EHS has been meet but also raised the level of safety awareness by publishing a comprehensive Emergency Manual incorporating training requirements, reviews and KPIs.

Staff now have a document they not only can refer to, but must also adhere to.

Project: Call Centre One of Mark’s projects was to set up a 12 seat call centre, including fully interactive conference room, ancillary offices and lunch room. A new IP communications system was included with full Computer-Telephony Integration

Project: Site Security Mark has also set up site security – site is now monitored 24/7 by a state of the art digital CCTV system, accessed via company VPN.

Morphing Mark has the ability to migrate (and/or morph) his skills across companies and industries – taking the best from the previous and enhancing the current. Industries Mark has worked in: Aerospace Medical Equipment White Goods Consumer Discretionary Cosmetics Industrial

Mark has the ability to migrate (and/or morph) his skills across companies and industries – taking the best from the previous and enhancing the current.