Mark's successes
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Mark's successes

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A short presentation on some of the successes Mark has achieved in various roles and industries using desensitised information.

A short presentation on some of the successes Mark has achieved in various roles and industries using desensitised information.

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Mark's successes Mark's successes Presentation Transcript

  • Mark Oldfield Improvements Designer Summary of Successes
  • Formalising the Transport Process
    • Mark has brought a level of professionalism to the process by:
    • Conducting reviews of Transportation requirements
    • Requesting Formal Tenders from potential providers
    • Negotiating appropriate Contracts
    • Monitoring performance through document KPIs
    • Building amicable Company/Provider relationships
    • Typical results:
    • >10% reduction in transportation costs
    • Improved delivery performance
    • Reduction in Customer Complaints
  • Continuous improvements = improved efficiency For Customer Service Centre
  • Continuous improvements = decrease in errors For Customer Service Centre
  • Continuous improvements = no increase in wage costs
  • Environment, Health and Safety
    • Mark has not only ensured the regulatory requirements towards EHS has been meet but also raised the level of safety awareness by publishing a comprehensive Emergency Manual incorporating training requirements, reviews and KPIs.
    • Staff now have a document they not only can refer to, but must also adhere to.
  • Project: Call Centre One of Mark’s projects was to set up a 12 seat call centre, including fully interactive conference room, ancillary offices and lunch room. A new IP communications system was included with full Computer-Telephony Integration
  • Project: Site Security Mark has also set up site security – site is now monitored 24/7 by a state of the art digital CCTV system, accessed via company VPN.
  • Morphing
    • Mark has the ability to migrate (and/or morph) his skills across companies and industries – taking the best from the previous and enhancing the current.
    Industries Mark has worked in: Aerospace Medical Equipment White Goods Consumer Discretionary Cosmetics Industrial