State University – The Higher School of Economics   <ul><li>The Department of Public Administration </li></ul>
Presentation <ul><li>« The Balanced Scorecard: a Performance Management System » </li></ul><ul><li>Prepared by Ignatenko A...
Plan <ul><li>Traditional measurement suffers from grave shortcomings </li></ul><ul><li>The origin of the Balanced Scorecar...
Sources <ul><li>Kaplan R.S., Norton D.P. The Balanced Scorecard – measures that drive performance. Harvard Business Review...
Why do organizations need the Balanced Scorecard? <ul><li>Traditional financial accounting measures: </li></ul><ul><li>Ret...
The origin of the Balanced Scorecard <ul><li>In 1990 David Norton & Robert Kaplan started their research “ Measuring Perfo...
Balanced Scorecard: imaging entering the airplane cockpit … <ul><li>Balanced Scorecard is a set of measures </li></ul><ul>...
Key elements of the Balanced Scorecard
The Balanced Scorecard as the management strategy
Thank you for your attention! I’ll be glad to answer your questions!
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Balanced Scorecards

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Balanced Scorecards

  1. 1. State University – The Higher School of Economics <ul><li>The Department of Public Administration </li></ul>
  2. 2. Presentation <ul><li>« The Balanced Scorecard: a Performance Management System » </li></ul><ul><li>Prepared by Ignatenko Anna </li></ul>
  3. 3. Plan <ul><li>Traditional measurement suffers from grave shortcomings </li></ul><ul><li>The origin of the Balanced Scorecard </li></ul><ul><li>The Balanced Scorecard: measures that drive Performance </li></ul><ul><li>The Balanced Scorecards as a Strategic Management System </li></ul><ul><li>Practices & Examples of the Balanced Scorecard in public Management </li></ul>
  4. 4. Sources <ul><li>Kaplan R.S., Norton D.P. The Balanced Scorecard – measures that drive performance. Harvard Business Review, 1992 </li></ul><ul><li>Kaplan R.S., Norton D.P. Using the Balanced Scorecard as a Strategic Management System. Harvard Business Review , 2007 </li></ul><ul><li>Kaplan R.S., Norton D.P. The Balanced Scorecard: translating strategy into action. Harvard Business Press, 2000 (books.google.ru) </li></ul><ul><li>Черников А. Balanced Scorecard без секретов: ( http://www.iteam.ru/publications/strategy/section_27/article_1482 ) </li></ul><ul><li>Коробков А. The Balanced Scorecard – новые возможности для эффективного управления: ( http://www.cfin.ru/management/bsc.shtml ) </li></ul>
  5. 5. Why do organizations need the Balanced Scorecard? <ul><li>Traditional financial accounting measures: </li></ul><ul><li>Return on investment, earnings per share </li></ul><ul><li>Misleading signals for continuous improvement & innovation </li></ul><ul><li>Work well for the industrial era, are out of step in Information Age </li></ul><ul><li>Operational or financial measures? </li></ul>
  6. 6. The origin of the Balanced Scorecard <ul><li>In 1990 David Norton & Robert Kaplan started their research “ Measuring Performance in the Organization of the Future ” at the Norlan Norton Institute ( KPMG Peat Marwick ) </li></ul>
  7. 7. Balanced Scorecard: imaging entering the airplane cockpit … <ul><li>Balanced Scorecard is a set of measures </li></ul><ul><li>that gives top managers a fast but comprehensive view of the organization from four major perspectives: </li></ul><ul><li>Financial, </li></ul><ul><li>Customers, </li></ul><ul><li>Innovation & learning, </li></ul><ul><li>Internal business processes. </li></ul><ul><li>BSC complements the financial measures with operational ones, that are drivers of future financial performance </li></ul>
  8. 8. Key elements of the Balanced Scorecard
  9. 9. The Balanced Scorecard as the management strategy
  10. 10. Thank you for your attention! I’ll be glad to answer your questions!
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