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2010 Project 2.0 Innovation or Hype?
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2010 Project 2.0 Innovation or Hype?


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Project 2.0 - Innovation or Hype? By Bill Neaves

Project 2.0 - Innovation or Hype? By Bill Neaves

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  • Well said. Communication is certainly one of the most essential roles of a project manager's job. One of the hallmarks of Web 2.0 platforms is being able to facilitate that role by communicating key information wherever your audience happens to be: Facebook, Twitter, LinkedIn, etc.

    It's more important to be where your audience is, taking part in the conversation, than waiting for them to find you.
    Are you sure you want to  Yes  No
    Your message goes here
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  • 1. Project Management 2.0Innovation or Hype?
    Project Management Institute
    Southwestern Ontario Spring Symposium
    May 7, 2010
    Bill Neaves, M.Eng., PMP
    DMA Systems Inc.
  • 2. What to Expect
    Project Communication Failure: The root of all Evil
    Project Failure and Communication Failure
    Core Communication Concepts
    Transactions vs. Collaboration
    What is Web 2.0, anyway?
    What’s wrong with what we have already?
    Why is this interesting to project managers?
    Some examples
    SharePoint, One Hub, Basecamp,
    Implementation considerations
    Hosting, cost
    Security and other management issues
  • 3. Project Communication: Why Projects Fail
    Root Causes
    Missed deadlines not communicated
    Team members not talking
    Requirements not communicated clearly
    Decision-makers not receiving information they need
  • 4. Why? Managing Complexity
    Communication is always a 1:1 exchange
    Links = (No. of People) x (No. of People - 1)/2
    10 people = 10(10-1)/2 = 45 links
    1 message to 10 people = 45 chances for miscommunication
  • 5. Project Communication: Back to Basics
    The Problem:
    Greatest threat to the success of any project is a failure to communicate.
    Biggest PM’s job is communicating, but communication of often neglected in project planning & methodology
    Solution: Effective Project Communication (4 Elements)
  • 6. Who, What & When: Project Communication Cycle
    We do…
    Assigns Work
    Issues, Escalations
    Progress Updates Issues
    Time Sheets
    I want…
    Project Manager
    Request Changes
  • 7. Collaboration is Like Teenage Sex Because…
    Everyone is talking about it all the time.
    Everyone thinks everyone else is doing it.
    Those who are doing it are:
    doing it poorly
    sure it will be better next time
    not practicing it safely
    Everyone is bragging about their successes all the time, although few have truly experienced success.
    Done right, it multiplies.
  • 8. Collaboration: Done Right
    Good collaboration means that project participants:
    Communicated well
    Debated openly
    Worked together to achieve objectives that everyone understood
  • 9. Technology: Project Information System
    Support and facilitate all project communication needs.
  • 10. What’s wrong with what we have been using?
    Local Personal Storage
    Can stakeholders get important information at the right time?
    Potential loss of key project information
    Network File Shares
    How easy is it to control access?
    How do you manage changes & document version?
    How to prevent files from being lost or over-written?
    Personal Information Overload
    1-Day Symposium Plan over 6 months means > 600 emails per person
    Risk of losing important project communication in the flood
    Information Channeling
    Discussion may also exclude other key stakeholders
    Over time, people may move in and out of the thread through the CC list
    Enterprise PM Software
    Depends on process maturity
    Burden of ownership
  • 11. Web 2.0: What is it?
    Web sites that promote interactive information sharing by enabling users to interact with other users or to change site content. (Wikipedia)
    Web Applications
    Content Sharing
    Recommendations & Filtering
    Social Networking
  • 12. Web 2.0:How big is it?
    Time to reach an audience of 50 million:
    Where are we?
    Starting this year Gen Y will outnumber the baby boomers
    96% have joined at least 1 social network
    If Facebook were a country it would be the world’s 4th largest
    YouTube is world’s 2nd largest search engine
    Wikipedia has > 13,000,000 articles (78% are non-English)
    Radio: 38 Years
    Television: 13 Years
    Internet: 4 Years
    IPod: 3 Years
    100 million users in 9 months
    iPhone app Store: 1 billion downloads in 9 months!
    Source: Socialnomics09:
  • 13. Why is this interesting to Project Managers?
    Project Management 2.0
    Traditional project management software implies project manager acting as a proxy in all project related communications. New tools bring collaboration into the planning process…changing not only the technology, but process as well.
    Andrew Filev, January 2008
    Benefits to the Team:
    Decentralized Control
    Bottom-up Planning
    Open team Communication
    Broad access to project documents
    Adaptability to changing circumstances
  • 14. Why is this interesting to Project Managers?
    Business Environment: Small is Big
    Small Project Environment
    Limited planning
    No documentation
    Do it yourself (small team)
    Multiple skillsets
    Small budget
    Release ASAP
    Web 2.0 Media Enable:
    Small Teams
    Smart, motivated people
    Limited planning
    Clear vision
    Focused scope
    Fast pace
    Iterative approach
    Rapid release
  • 15. Project Management 2.0: The New Toys
    What do they let people do?
  • 16. SharePoint: What is it?
    Microsoft’s team collaboration product
    Enables individuals in an organization to easily create interactive web sites
    3 versions
    WSS 3.0 (free)
    MOSS (extended capabilities)
    Enterprise (includes InfoPath)
  • 17. SharePoint: What Can it do for Project Teams?
    Single Point of Access
    Role-Based Security
    Shared Lists
    Task List
    Issue Log
    Risk Register
    Document Management
    Charter, Project Plan
    Team Work Product
    Built-in Version Control
    Team Collaboration
    MS Office Integration
  • 18. SharePoint: Task List from Excel to Gantt Chart
    Copy & Paste to
    SharePoint Task List
    Build Task List in Excel
    Display List asGantt Chart
  • 19. SharePoint: Pro and Con
    Rich Technology Platform
    Flexible, Adaptable
    Reporting / Dashboard capabilities
    Resource Management (limited)
    In-house or External Hosting Options
    Easy to Get Started
    Large Support Community
    Do-It-Yourself Kit
    Help needed to get beyond basic functions
    Potential to fragment information
    Add-ons required for multi-project roll-up
    Office integration does not include MS Project
  • 20. OneHub: What is it?
    Secure, customizable workspaces for collaboration and document sharing
    Easy-to-use site templates
    Widgets enable sharing different kinds of information
    Task List
    Activity Tracker
  • 21. OneHub: What Can it do for Project Teams?
    Single Point of Access for Multiple Projects
    Friendly URL
    Role-Based Security
    Shared Task List
    Document Management
    Charter, Project Plan
    Team Work Product
    Built-in Version Control
    Multiple File Upload
    Team Collaboration
    Activity Tracking
  • 22. OneHub: File Upload
    Create New Folder
    Browse to Files
    Upload – Captures file names and completes the job.
  • 23. OneHub: Pro and Con
    Quick, Ready-to-Use Collaboration Space
    Easy to Get Started
    Instant Access to Commonly Used Tools
    Company Financial Backing( )
    Limited transactional capability
    Potential to fragment information
    No multi-project roll-up
    No desktop integration
    No resource management
  • 24. BaseCamp: What is it?
    Secure, on-line project management system focused on communication and collaboration
    Part of a suite of on-line business applications (
    On-Demand Access to
    Project Management
    Team Communication
    Time Entry
    Add-ons & Extensions
    Mobile Access
    Reporting & Analysis
  • 25. BaseCamp: What Can it do for Project Teams?
    Multi-Project Dashboard
    At-a-Glance overview
    Drill-down to details
    Flexible Milestone definition
    Integration with iCalendar(e.g., Apple iCal, Mozilla Lightning)
    Document Management
    Charter, Project Plan
    Team Work Product
    Flexible Notification
    Team Collaboration Tools
    Message Board, Chat, Writeboard
    Integration with CampFire
    Shared to-do List
    Time Entry
    Integrated with To-Do List
    Manual Entry
    Reporting via CSV export
  • 26. BaseCamp: Getting Started
    • Free, 60-second sign-up, single project
    • 27. OpenID link to Google profile
    • 28. Secure, Friendly URL( )
    • 29. One-click to Create Project
    Add People
    Project is Ready for To Receive Information
  • 30. BaseCamp: vs. MS Project
    Add To-DoItems
  • 31. BaseCamp: Messages
  • 32. BaseCamp: Pro and Con
    Emphasis on Simplicity
    Easy to Get Started & Learn
    Instant Access to Good Team Communication
    Multi-Project Dashboard
    Calendar Integration
    Time Entry Capability
    Mobile Potential
    Large User Community
    Potential to Outgrow the Software
    Limited Transaction Capability
    Limited Scheduling
    Primitive Time Entry
    No Resource Management
  • 33. TeamHeadquarters: What is it?
    Secure, Web-based Enterprise Project Management
    Focus on IT Operations
    Integration with ITIL Best Practices
    Incident / Problem / Change / Release
    On-Demand Access to
    Help Desk
    Project Management
    Portfolio Management
    Time Entry
  • 34. TeamHeadquarters: What Can it do for Project Teams?
    Integrates Help Tickets, Time Entry, Projects & Portfolio Information
    Plan and Track Many Small Projects
    Scalable for Large Projects
    Document Management
    Charter, Project Plan
    Team Work Product
    Built-in Version Control
    Team Collaboration Tools
    Gantt Chart
    Portfolio Views
    Resource Utilization
  • 35. TeamHeadquarters: Interactive Gantt Chart
    Select Gantt Chartfrom Project Menu
    Click & Drag bars to create task links.
    Modify Dates & Team HQ offers to modify other affected dates
  • 36. TeamHeadquarters: Pro and Con
    Strong Transaction Support
    Rich user interface
    Easy to handle small projects
    ITIL Alignment
    Integrated, portfolio-wide information
    Resource Management
    Multi-project roll-up
    Experienced SaaS vendor
    Time and Effort to Get Started
    Tied to IT Operations Business Model
    Collaboration Space
    Limited Desktop Integration
  • 37. Cost Comparison & Company Profile
  • 38. Other Providers
  • 39. Choices: Is Software-as-a-Service Right for You?
    Low start-up cost
    Quick access to applications that embed best practices
    Low IT support demand (no on-site resources to maintain)
    Minimal footprint on end user workstation
    Enhanced reliability, availability & security vs. internal hosting
    Service level agreements to manage availability & support
    But Beware of…
    Long term cost of ownership
    Transfer control to the vendor for a key business function
    Security and confidentiality: Where is the data?
    Vendor viability & shifts in the SaaS marketplace
    Reliability is only as good as your Internet connection
    Interfaces with other business systems
  • 40. Implementation: Observe, Interact, Create
  • 41. Thank-you!