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2010 Project 2.0 Innovation or Hype?
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2010 Project 2.0 Innovation or Hype?



Project 2.0 - Innovation or Hype? By Bill Neaves

Project 2.0 - Innovation or Hype? By Bill Neaves



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  • Well said. Communication is certainly one of the most essential roles of a project manager's job. One of the hallmarks of Web 2.0 platforms is being able to facilitate that role by communicating key information wherever your audience happens to be: Facebook, Twitter, LinkedIn, etc.

    It's more important to be where your audience is, taking part in the conversation, than waiting for them to find you.
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    2010 Project 2.0 Innovation or Hype? 2010 Project 2.0 Innovation or Hype? Presentation Transcript

    • Project Management 2.0Innovation or Hype?
      Project Management Institute
      Southwestern Ontario Spring Symposium
      May 7, 2010
      Bill Neaves, M.Eng., PMP
      DMA Systems Inc.
    • What to Expect
      Project Communication Failure: The root of all Evil
      Project Failure and Communication Failure
      Core Communication Concepts
      Transactions vs. Collaboration
      What is Web 2.0, anyway?
      What’s wrong with what we have already?
      Why is this interesting to project managers?
      Some examples
      SharePoint, One Hub, Basecamp, Entry.com
      Implementation considerations
      Hosting, cost
      Security and other management issues
    • Project Communication: Why Projects Fail
      Root Causes
      Missed deadlines not communicated
      Team members not talking
      Requirements not communicated clearly
      Decision-makers not receiving information they need
    • Why? Managing Complexity
      Communication is always a 1:1 exchange
      Links = (No. of People) x (No. of People - 1)/2
      10 people = 10(10-1)/2 = 45 links
      1 message to 10 people = 45 chances for miscommunication
    • Project Communication: Back to Basics
      The Problem:
      Greatest threat to the success of any project is a failure to communicate.
      Biggest PM’s job is communicating, but communication of often neglected in project planning & methodology
      Solution: Effective Project Communication (4 Elements)
    • Who, What & When: Project Communication Cycle
      We do…
      Assigns Work
      Issues, Escalations
      Progress Updates Issues
      Time Sheets
      I want…
      Project Manager
      Request Changes
    • Collaboration is Like Teenage Sex Because…
      Everyone is talking about it all the time.
      Everyone thinks everyone else is doing it.
      Those who are doing it are:
      doing it poorly
      sure it will be better next time
      not practicing it safely
      Everyone is bragging about their successes all the time, although few have truly experienced success.
      Done right, it multiplies.
    • Collaboration: Done Right
      Good collaboration means that project participants:
      Communicated well
      Debated openly
      Worked together to achieve objectives that everyone understood
    • Technology: Project Information System
      Support and facilitate all project communication needs.
    • What’s wrong with what we have been using?
      Local Personal Storage
      Can stakeholders get important information at the right time?
      Potential loss of key project information
      Network File Shares
      How easy is it to control access?
      How do you manage changes & document version?
      How to prevent files from being lost or over-written?
      Personal Information Overload
      1-Day Symposium Plan over 6 months means > 600 emails per person
      Risk of losing important project communication in the flood
      Information Channeling
      Discussion may also exclude other key stakeholders
      Over time, people may move in and out of the thread through the CC list
      Enterprise PM Software
      Depends on process maturity
      Burden of ownership
    • Web 2.0: What is it?
      Web sites that promote interactive information sharing by enabling users to interact with other users or to change site content. (Wikipedia)
      Web Applications
      Content Sharing
      Recommendations & Filtering
      Social Networking
    • Web 2.0:How big is it?
      Time to reach an audience of 50 million:
      Where are we?
      Starting this year Gen Y will outnumber the baby boomers
      96% have joined at least 1 social network
      If Facebook were a country it would be the world’s 4th largest
      YouTube is world’s 2nd largest search engine
      Wikipedia has > 13,000,000 articles (78% are non-English)
      Radio: 38 Years
      Television: 13 Years
      Internet: 4 Years
      IPod: 3 Years
      100 million users in 9 months
      iPhone app Store: 1 billion downloads in 9 months!
      Source: Socialnomics09: http://www.youtube.com/watch?v=sIFYPQjYhv8
    • Why is this interesting to Project Managers?
      Project Management 2.0
      Traditional project management software implies project manager acting as a proxy in all project related communications. New tools bring collaboration into the planning process…changing not only the technology, but process as well.
      Andrew Filev, January 2008
      Benefits to the Team:
      Decentralized Control
      Bottom-up Planning
      Open team Communication
      Broad access to project documents
      Adaptability to changing circumstances
    • Why is this interesting to Project Managers?
      Business Environment: Small is Big
      Small Project Environment
      Limited planning
      No documentation
      Do it yourself (small team)
      Multiple skillsets
      Small budget
      Release ASAP
      Web 2.0 Media Enable:
      Small Teams
      Smart, motivated people
      Limited planning
      Clear vision
      Focused scope
      Fast pace
      Iterative approach
      Rapid release
    • Project Management 2.0: The New Toys
      What do they let people do?
    • SharePoint: What is it?
      Microsoft’s team collaboration product
      Enables individuals in an organization to easily create interactive web sites
      3 versions
      WSS 3.0 (free)
      MOSS (extended capabilities)
      Enterprise (includes InfoPath)
    • SharePoint: What Can it do for Project Teams?
      Single Point of Access
      Role-Based Security
      Shared Lists
      Task List
      Issue Log
      Risk Register
      Document Management
      Charter, Project Plan
      Team Work Product
      Built-in Version Control
      Team Collaboration
      MS Office Integration
    • SharePoint: Task List from Excel to Gantt Chart
      Copy & Paste to
      SharePoint Task List
      Build Task List in Excel
      Display List asGantt Chart
    • SharePoint: Pro and Con
      Rich Technology Platform
      Flexible, Adaptable
      Reporting / Dashboard capabilities
      Resource Management (limited)
      In-house or External Hosting Options
      Easy to Get Started
      Large Support Community
      Do-It-Yourself Kit
      Help needed to get beyond basic functions
      Potential to fragment information
      Add-ons required for multi-project roll-up
      Office integration does not include MS Project
    • OneHub: What is it?
      Secure, customizable workspaces for collaboration and document sharing
      Easy-to-use site templates
      Widgets enable sharing different kinds of information
      Task List
      Activity Tracker
    • OneHub: What Can it do for Project Teams?
      Single Point of Access for Multiple Projects
      Friendly URL
      (e.g. http://pmiswoc.onehub.com/)
      Role-Based Security
      Shared Task List
      Document Management
      Charter, Project Plan
      Team Work Product
      Built-in Version Control
      Multiple File Upload
      Team Collaboration
      Activity Tracking
    • OneHub: File Upload
      Create New Folder
      Browse to Files
      Upload – Captures file names and completes the job.
    • OneHub: Pro and Con
      Quick, Ready-to-Use Collaboration Space
      Easy to Get Started
      Instant Access to Commonly Used Tools
      Company Financial Backing(http://www.ignitionpartners.com/ )
      Limited transactional capability
      Potential to fragment information
      No multi-project roll-up
      No desktop integration
      No resource management
    • BaseCamp: What is it?
      Secure, on-line project management system focused on communication and collaboration
      Part of a suite of on-line business applications (www.37Signals.com)
      On-Demand Access to
      Project Management
      Team Communication
      Time Entry
      Add-ons & Extensions
      Mobile Access
      Reporting & Analysis
    • BaseCamp: What Can it do for Project Teams?
      Multi-Project Dashboard
      At-a-Glance overview
      Drill-down to details
      Flexible Milestone definition
      Integration with iCalendar(e.g., Apple iCal, Mozilla Lightning)
      Document Management
      Charter, Project Plan
      Team Work Product
      Flexible Notification
      Team Collaboration Tools
      Message Board, Chat, Writeboard
      Integration with CampFire
      Shared to-do List
      Time Entry
      Integrated with To-Do List
      Manual Entry
      Reporting via CSV export
    • BaseCamp: Getting Started
      • Free, 60-second sign-up, single project
      • OpenID link to Google profile
      • Secure, Friendly URL(https://dmasystems.basecamphq.com/clients )
      • One-click to Create Project
      Add People
      Project is Ready for To Receive Information
    • BaseCamp: vs. MS Project
      Add To-DoItems
    • BaseCamp: Messages
    • BaseCamp: Pro and Con
      Emphasis on Simplicity
      Easy to Get Started & Learn
      Instant Access to Good Team Communication
      Multi-Project Dashboard
      Calendar Integration
      Time Entry Capability
      Mobile Potential
      Large User Community
      Potential to Outgrow the Software
      Limited Transaction Capability
      Limited Scheduling
      Primitive Time Entry
      No Resource Management
    • TeamHeadquarters: What is it?
      Secure, Web-based Enterprise Project Management
      Focus on IT Operations
      Integration with ITIL Best Practices
      Incident / Problem / Change / Release
      On-Demand Access to
      Help Desk
      Project Management
      Portfolio Management
      Time Entry
    • TeamHeadquarters: What Can it do for Project Teams?
      Integrates Help Tickets, Time Entry, Projects & Portfolio Information
      Plan and Track Many Small Projects
      Scalable for Large Projects
      Document Management
      Charter, Project Plan
      Team Work Product
      Built-in Version Control
      Team Collaboration Tools
      Gantt Chart
      Portfolio Views
      Resource Utilization
    • TeamHeadquarters: Interactive Gantt Chart
      Select Gantt Chartfrom Project Menu
      Click & Drag bars to create task links.
      Modify Dates & Team HQ offers to modify other affected dates
    • TeamHeadquarters: Pro and Con
      Strong Transaction Support
      Rich user interface
      Easy to handle small projects
      ITIL Alignment
      Integrated, portfolio-wide information
      Resource Management
      Multi-project roll-up
      Experienced SaaS vendor
      Time and Effort to Get Started
      Tied to IT Operations Business Model
      Collaboration Space
      Limited Desktop Integration
    • Cost Comparison & Company Profile
    • Other Providers
    • Choices: Is Software-as-a-Service Right for You?
      Low start-up cost
      Quick access to applications that embed best practices
      Low IT support demand (no on-site resources to maintain)
      Minimal footprint on end user workstation
      Enhanced reliability, availability & security vs. internal hosting
      Service level agreements to manage availability & support
      But Beware of…
      Long term cost of ownership
      Transfer control to the vendor for a key business function
      Security and confidentiality: Where is the data?
      Vendor viability & shifts in the SaaS marketplace
      Reliability is only as good as your Internet connection
      Interfaces with other business systems
      KaamEtan(1999): http://www.focus.com/articles/information-technology/saas-model-right-you/
    • Implementation: Observe, Interact, Create
    • Thank-you!