Conflict Management

WHAT IS A CONFLICT? Opposition arising from disagreements due to inconsistent objectives, thoughts, or emotions within or among individuals, teams, departments or organizations.

TYPES OF CONFLICTS ,[object Object],[object Object],[object Object]

VIEWS ON CONFLICTS ,[object Object],[object Object],[object Object]

CONFLICT MANAGEMENT STYLES ,[object Object],[object Object],[object Object],[object Object],[object Object]

CONFLICT MANAGEMENT STYLES Assertive Unassertive Uncooperative Cooperative Forcing Avoidance C ollaboration Smoothing Person’s desire to satisfy own concerns Person’s desire to satisfy concerns of others Compromise

AVOIDANCE STYLE I don’t have enough time I don’t have enough facts Perhaps the best way is to proceed as you think best Criticism: The conflict is not solved ,[object Object],[object Object],[object Object],[object Object]

SMOOTHING STYLE If it makes others happy, I wont challenge their views I don’t want to hurt the feelings of others We should not risk our friendship, so let’s not worry too much about the problem, things will work out Criticism: It encourages individuals to cover-up or gloss over their feelings ,[object Object],[object Object],[object Object]

FORCING STYLE If you don’t like the way things are run get out If you cant learn to cooperate, I am sure others who will, can be hired Criticism: The subordinates’ interests are ignored. The conflict is not analysed ,[object Object],[object Object],[object Object]

COMPROMISE STYLE I let other people win something, if they let me win something I try to find out a position between theirs and mine Criticism: people may encourage compromise on stated issues rather than on real issues ,[object Object],[object Object],[object Object]

COLLABORATIVE STYLE I try to get all view points & issues out in the open Best alternatives must be arrived through analysing Criticism: It is not suitable when win-win situation is not possible ,[object Object],[object Object],[object Object]

BARRIERS TO ADOPT COLLABORATIVE STYLE ,[object Object],[object Object]

Conflict Management

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