Choosing The Right Tools For The Right Job

Slide 1: Cho o s ing the Rig ht To o ls Ann R oc kle y P re s ide nt, Th e R oc kle y G roup Inc . roc kle y@roc kle y.c om

Slide 2: The Ro c kle y Gro up Inc . ©2008, Th e R oc kle y G roup Inc .

Slide 3: The Ro c kle y Gro up s ample c lie nts ©2008, Th e R oc kle y G roup Inc .

Slide 4: Ag e nda  Ke y c rite ria /diffe re ntia tors  Us e c a s e s  Q&A ©2008, Th e R oc kle y G roup Inc .

Slide 5: Evaluating to o ls  S e le c ting a ppropria te tools to s upport your c onte nt s tra te g y c a n be a diffic ult a nd le ng th y proc e s s .  Your be s t de fe ns e for s e le c ting tools is to be a rme d with a s muc h informa tion a bout th e m a s pos s ible .  You ne e d to de ve lop de ta ile d e va lua tion c rite ria , de ve lop us e c a s e s a nd te s t be fore you buy. ©2008, Th e R oc kle y G roup Inc .

Slide 6: What we did and why

Slide 7: Ke y c rite ria  Us e r inte rfa c e  DITA/ ta nda rds S  R e us e  Ma na g e me nt  Output/ ublis h ing P ©2008, Th e R oc kle y G roup Inc .

Slide 8: Autho ring

Slide 9: Us e r inte rfac e  Cle a n  E a s y-to-us e  Cle a r ide a of ne xt s te ps  Ac c e s s to func tiona lity ©2008, Th e R oc kle y G roup Inc .

Slide 10: Rule s validatio n  All e le me nts h a ve a s ta rt ta g a nd a n e nd ta g  Th e c a s e of th e e le me nt na me in th e s ta rt a nd e nd ta g s is ide ntic a l  Th e re is a s ing le root e le me nt  All e le me nts a re prope rly ne s te d – no ove rla pping e le me nts (e .g ., not <i><b></ b>)i></  All a ttribute s a re prope rly punc tua te d  F ully va lida ting / lida te s a t point of a uth oring va ©2008, Th e R oc kle y G roup Inc .

Slide 11: CCM e nable r  He lps non-CCM s ys te ms with c ompone nt ma na g e me nt  B urs ting  R e us e  Tra c king re us e  R e ports ©2008, Th e R oc kle y G roup Inc .

Slide 12: DITA

Slide 13: Map e dito r  Dra g a nd drop to re a rra ng e th e orde r a nd h ie ra rc h y of topic s  Ac c e s s to CCMS s e a rc h func tions to find topic s to a dd to a ma p  Dra g a nd drop from th e CCMS inte rfa c e (s e a rc h lis ts or brows e windows )  E a s y dia log s for e diting a ttribute va lue s to th e topic re fe re nc e ©2008, Th e R oc kle y G roup Inc .

Slide 14: Linking /xre f  Ma ps  Conre fs  Topic IDs a nd topic na me s ©2008, Th e R oc kle y G roup Inc .

Slide 15: Output/publis hing  DITA Ope n Toolkit  B undle d s tyle s h e e ts  E a s e of F OS I e diting / h a ng e s c ©2008, Th e R oc kle y G roup Inc .

Slide 16: Manag e me nt

Slide 17: Us e r inte rfac e  Cle a n a nd e a s y-to-us e  Appropria te to multiple a udie nc e s  Hide / h ow XML s ©2008, Th e R oc kle y G roup Inc .

Slide 18: Re us e  Compone nt  F ilte re d  Va ria ble  De riva tive ©2008, Th e R oc kle y G roup Inc .

Slide 19: Co mpo ne nt ©2008, Th e R oc kle y G roup Inc .

Slide 20: Filte re d ©2008, Th e R oc kle y G roup Inc .

Slide 21: Variable ©2008, Th e R oc kle y G roup Inc .

Slide 22: De rivative  De riva tive re us e oc c urs wh e n a c onte nt c ompone nt is re us e d with c h a ng e .  Th e de riva tive c ompone nt is a “c h ild” of th e “pa re nt” (orig ina l) c ompone nt. Wh e n th e pa re nt c ompone nt c h a ng e s th e owne r of th e de riva tive is notifie d s o th a t c h a ng e s c a n be ma de to th e de riva tive if a ppropria te . Th is e ns ure s th a t c onte nt re ma ins a s s imila r a s pos s ible . ©2008, Th e R oc kle y G roup Inc .

Slide 23: Re us e re po rting  Wh e re us e d  P e rc e nta g e of re us e  De riva tive re us e  P ote ntia l re us e ©2008, Th e R oc kle y G roup Inc .

Slide 24: Re po s ito ry s e rvic e s  Ve rs ion c ontrol  Ve rs ioning  Ac c e s s c ontrol ©2008, Th e R oc kle y G roup Inc .

Slide 25: Me tadata and s e arc h  Me ta da ta for a ll le ve ls of g ra nula rity  Ch a ng ing / dding me ta da ta a  S imple s e a rc h  Comple x s e a rc h  S a ving s e a rc h e s ©2008, Th e R oc kle y G roup Inc .

Slide 26: Wo rkflo w  Inte rfa c e  S a mple workflows  E a s e of c h a ng e  P a ra lle l, s e que ntia l, notific a tions ©2008, Th e R oc kle y G roup Inc .

Slide 27: S tandards s uppo rt  DITA  S 1000D  S PL  Doc B ook  XLIF F ©2008, Th e R oc kle y G roup Inc .

Slide 28: Glo balizatio n  Tra ns la tion workflow  Inte g ra tion with TMS  Ha nd-off to tra ns la tion ve ndors  R e -inte g ra tion of tra ns la te d c onte nt  Te rminolog y e ditor  G loba l s ite ma na g e me nt ©2008, Th e R oc kle y G roup Inc .

Slide 29: Output/Publis hing  Inte g ra te d tools  Tra ns forma tions  B ook building  La yout  As s e mbly  Automa tion ©2008, Th e R oc kle y G roup Inc .

Slide 30: Ve ndo r intang ible s  Like -minde d  S iz e  S upport  Community  Vis ion  S ta bility ©2008, Th e R oc kle y G roup Inc .

Slide 31: Ide ntifying yo ur ne e ds  B e g in your e va lua tion proc e s s by ide ntifying your ne e ds .  Onc e you’ve doc ume nte d your vis ion, you c a n us e it to ide ntify your c rite ria for tools s e le c tion ©2008, Th e R oc kle y G roup Inc .

Slide 32: S a m p le c rite ria ©2008, Th e R oc kle y G roup Inc .

Slide 33: We ig hting yo ur c rite ria  Mus t h a ve  S h ould h a ve  Nic e to h a ve ©2008, Th e R oc kle y G roup Inc .

Slide 34: Us e c as e s  S ome time s c a lle d s c e na rios  P ut your re quire me nts in th e c onte xt of your org a niz a tion  R e a l world e xa mple ©2008, Th e R oc kle y G roup Inc .

Slide 35: As is s ample  E nte rpris e c us tome r c onte nt, c ons ume r e le c tronic s , :MP 3 pla ye r:  Ma rke ting de fine s c us tome r re quire me nts , produc t fe a ture de finition a nd c us tome r pos itioning s ta te me nt for th e ne w produc t.  Cus tome r doc ume nta tion te a m s ourc e informa tion write ne w c onte nt, c opying a nd pa s ting c onte nt from pre vious produc ts wh e ne ve r a pplic a ble .  We b te a m inde pe nde ntly duplic a te s th e s a me proc e s s , re vie wing ma rke ting ma te ria ls a nd dra wing on pos itioning a nd fe a ture de s c riptions a s re quire d. ©2008, Th e R oc kle y G roup Inc .

Slide 36: Co nt.  Ca ll c e nte r g e ts th e informa tion from th e Cus tome r Doc ume nta tion te a m a nd We b te a m, a nd a nyth ing e ls e th e y c ould find a nd re write s it for th e ir own ne e ds .  Tra ining re pe a ts th e proc e s s .  E a c h g roup s e pa ra te ly ma na g e s th e ir c onte nt th roug h th e tra ns la tion proc e s s (80 la ng ua g e s ). ©2008, Th e R oc kle y G roup Inc .

Slide 37: To be  All c onte nt is s tore d in a c e ntra l re pos itory a nd is a va ila ble for re us e .  Ma rke ting c re a te s a produc t fe a ture de finition a nd c us tome r pos itioning s ta te me nt for th e ne w produc t in s truc ture d te mpla te s .  Cus tome r Doc ume nta tion a nd tra ining te a m pa ir up, re vie w s pe c s a nd de te rmine wh a t is ne w, c h a ng e d, or re us e d from a n e xis ting produc t, s e le c ting e xis ting c onte nt c ompone nts for re us e wh e ne ve r pos s ible . ©2008, Th e R oc kle y G roup Inc .

Slide 38: Co nt.  We b te a m re us e s th e ta s k informa tion with th e c ore s te ps be ing us e d a s ons c re e n te xt in F la s h de mos . Th e y a ug me nt with illus tra tions a nd a nima tions . Ma rke ting ma te ria ls a re re us e d a nd re purpos e d for th e we b.  Ca ll Ce nte r ide ntifie s c onte nt to re us e , wh ic h is a utoma tic a lly publis h e d to HTML, filte ring out e xtra de ta il but le a ving c ore pre c is e s te ps . Th e s e a re a utoma tic a lly a dde d to s upport we b s ite a nd c a ll c e nte r re p knowle dg e ba s e .  Th e s ys te m tra c ks ne w a nd c h a ng e d c ompone nts tra ns la tion with in c onte xt re pre s e nta tion of c onte nt for re vie w purpos e s . ©2008, Th e R oc kle y G roup Inc .

Slide 39: Co nt.  Tra ns la te d c onte nt is fe d ba c k into th e s ourc e c e ntra l re pos itory. F uture tra ns la tions ma tc h c onte nt from th e c e ntra l re pos itory th e n s e nd out ne w/ h a ng e d c onte nt c ompone nts for tra ns la tion. c ©2008, Th e R oc kle y G roup Inc .

Slide 40: What the ve ndo r le arns  Automa tion is importa nt.  R e us e is importa nt. B ut e qua lly importa nt is a s ys te ma tic wa y to promote re us e , by h a ving th e s ys te m re port on re dunda nt c onte nt.  With th e numbe r of pla ye rs in th e proc e s s , workflow a nd notific a tion a re importa nt.  Th e s olution ne e ds s olid multic h a nne l publis h ing c a pa bilitie s , with th e a bility to ba ke HTML for s ite s . ©2008, Th e R oc kle y G roup Inc .

Slide 41: Cre ating a lis t o f po te ntial ve ndo rs  Confe re nc e s  Lis t s e rve s  blog s  Ma g a z ine s  We b s ite s ©2008, Th e R oc kle y G roup Inc .

Slide 42: Narro wing do wn the lis t 1. R e que s t a c us tom de mons tra tion. 2. S e nd out a n R F P th a t inc lude s your de ta ile d c rite ria . 3. E va lua te th e re s pons e s . 4. P ic k th re e ve ndors th a t mos t e ffe c tive ly me e t your c rite ria . 5. As k for a c onte nt-s pe c ific de mons tra tion. 6. Na rrow your s e le c tion furth e r. 7. Conduc t a proof-of-c onc e pt. 8. If th e produc t pe rforms we ll during th e proof-of- c onc e pt, purc h a s e it. ©2008, Th e R oc kle y G roup Inc .

Slide 43: S ummary 1. Ide ntify your c rite ria for s e le c tion. 2. De ve lop a we ig h ting s ys te m for your c rite ria . 3. De ve lop a lis t of ve ndors to inve s tig a te . 4. R e que s t a c us tom de mons tra tion from ve ndors th a t inte re s t you. 5. S e nd out a n R F I/ F P to s e le c te d ve ndors th a t R inc lude s your de ta ile d c rite ria a nd a s k th e m to re s pond to your que s tions . ©2008, Th e R oc kle y G roup Inc .

Slide 44: Additional Res o urc e s  www.roc kle yre p ort.c om  www.roc kle yb log .c om ©2008, Th e R oc kle y G roup Inc .

Slide 45: Que s tio ns ? An n R oc kle y Th e R o c kle y G rou p Inc . www.roc kle y.c om roc kle y@ro c kle y.c o m 9 05 -9 39 -9 29 8