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Customer journey

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Transcript

  • 1. Made by: Jolita K riauciunaite, Egidijus Zukauskas, Susanna Niemi, Carmen Van Hoylandt, Manon de Boo
  • 2.
    • Harald restaurant is a Viking themed restaurant in the center of Turku.
    • The concept of the restaurant is from ancient Viking times and costumers can even feel the spirit in the atmosphere.
    • The facilities, environment, food and costumes of waiters are part of the Viking times.
  • 3.
    • While entering the restaurant we received a first impression of the concept. The entrance is decorated in the style of Viking times.
    • The concept is the leading thread through the whole experience and it comes back in every detail from the ceramic wine glasses up to theme menus.
    • The atmosphere met our expectations: a pleasant and cozy environment.
  • 4.
    • We had made a reservation for 15 people in advance, but finally the group counted 17 people. Our table was ready and there was no problem to serve extra people.
    • We were given a warm welcome.
    • We chose the restaurant for its special theme and our group member Susanna asked to explain the concept for our team. Unfortunately the waiter forgot it… 
  • 5.
    • Waiter was very friendly, constantly with a friendly smile on face.
    • Waiters were making it comfortable for us, everything we asked was possible.
    • Waiters could answer every question about the food;
    • We were demanding a lot, but waiters were not annoyed.
    • We were a group of 17 people and it wasn’t a problem at all to get a separate bill.
  • 6.
    • There was enough space for even 20 people to sit down together.
    • They arranged a private place for our group.
    • When our dishes were served, we smell some different aromatic scents.
    • Our part of restaurant was quite dark and candles would have been more convenient and would have suited with the concept.
  • 7.  
  • 8.
    • Everybody was satisfied with their dishes. The food was tasty and nicely presented.
    • The service and politeness of the waiter added extra value to our visit.
    • The overall concept was a nice experience.
    • It wasn’t possible to share a main course, which was a little disappointing.
  • 9.
    • After dinner the waiter asked if everything was alright and if we needed something else.
    • Considering that we were a big group, there were no problems in handling the bill and everything went smoothly.
    • The waiter was very polite while saying goodbye.
  • 10.
    • To sum up, it was a unique experience for our group.
    • Everyone was satisfied and there were no complaints.
    • We are very happy that we chose this traditional Harald restaurant for our customer journey exercise.

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