Nuts And Bolts of Online Tutoring
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Nuts And Bolts of Online Tutoring

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Nuts and Bolts of setting up an online tutoring program. Presentation was given at the ITC eLearning Conference in Portland, OR on February 24, 2009.

Nuts and Bolts of setting up an online tutoring program. Presentation was given at the ITC eLearning Conference in Portland, OR on February 24, 2009.

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Nuts And Bolts of Online Tutoring Nuts And Bolts of Online Tutoring Presentation Transcript

  • Gwen Braun and Leanne Frost Academic Support Center Tim Tirrell Director of eLearning Montana State University Billings
  •  
    • 4-year university located in Billings, MT
    • 2-year College of Technology campus
    • Approximately 4,800 students
    • One of four Montana State University campuses
      • Recruits, trains and manages staff, including:
      • 1 director & 1 assistant director, who also teach and tutor
      • An additional 5 FT and 15 PT instructors, who also tutor
      • 45 tutors
      • Two part-time administrative assistants
    • Equips, manages and staffs a main campus Learning Lab with:
      • 40 computers
      • 14 tutoring stations
    Serves nearly 600 students per day
    • Equips, manages and staffs a COT Learning Lab with:
      • 14 computers
      • 5 tutoring stations
    Serves nearly 125 students per day
  •  
    • 75% of incoming freshman are developmental
    • 89% are commuter students
    • Average age of student is 24
    • 35% of students are 25 or older
    • Retention data on our 2007-2008 first-year to second-year students show:
    • Students taking a combination of online and on-campus classes are the most successful.
    • Students taking only online classes are the least successful.
      • Increase access for the online students
      • Expand hours for all students
      • Increase access to high demand areas with low tutor availability
      • Keep up with the advancing use of technology in education
      • Meet goals set by administration
  •  
      • Implementation Time Schedule
        • Set an approximate start date
        • Obtain approvals
        • Research options available
        • Purchase software and equipment
        • Hire and train personnel
        • Publicize services
      • Subjects being tutored
        • What are the needs of the subject areas based on the needs of the students?
        • Synchronous or Asynchronous or both?
        • What are your resources – enough staff?
      • Outsourcing/In-house
        • A 2 nd party virtual learning assistance center?
        • A regional consortium?
        • In-house online tutoring center?
      • Access to ALL Learners
        • Online/On campus
        • Traditional/Non-traditional
        • Multiple learning styles
        • ADA accessible
      • Technology Available/Needed
        • Laptop
        • Desktop
        • Tablets
        • Headphones
        • Microphones
        • Software
        • Tutorials
        • PowerPoint slides
        • Text/picture/word files
      • Operational Expenses
        • Software
        • Hardware
        • Salaries
        • Training
      • Funding
        • Departmentally funded
        • Grant funded
      • Training
      • Scheduling (hours/availability)
        • What are the hours?
        • Who is trained and available to tutor?
      • Gaining buy-in/support across campus
        • Articles in the campus publications
        • Notices from instructors in the online courses
        • A link on the campus webpage home page
        • A link on the student services webpage
        • Demonstrations to faculty
        • Workshops for students
        • A “Grand Opening”!
      • Oversight (administration--who is responsible for what?)
        • Purchasing
        • Training
        • Scheduling
        • Monitoring
        • Troubleshooting
        • Equipment Security
      • Tracking
        • Saving sessions
        • Creating log sheets
    • Money
    • Student comfort levels
    • Limited student access to technology
    • Oversight
    • Lack of tutor training
    • Territoriality
    • Faculty hesitancy
    • Fear of the unknown
    • Technophobia
    • Lack of awareness of services/program
    • All students should have access to support services.
    • Online tutoring is a new way of communicating with students at a distance.
    • Not everyone should use or work in online tutoring. Training goes a long way – both for tutors and students.
    • Students take an active role in the tutoring session.
    • Verification of tutor knowledge is possible.
    • Flexibility and the ability to adapt are necessary.
    • Buy-in from across campus helps ensure success.
    • Plan ahead, but be willing to adapt.
    • Take the time to “play” with hardware and programs before making a final decision.
    • Work with disability services to ensure access for all!
    • Early decisions made in concert with all stakeholders -- faculty, administrators, students, and tutors -- increase the potential for a successful program.
    • Respond to tutor and student needs.
    • Provide plenty of training.
    • Assess and adapt.
  •  
    • Tim Tirrell, Director of eLearning Operations
    • [email_address]
    • (406) 247-5776
    • Gwen Braun, Director of Academic Support Services
        • [email_address]
        • (406) 657-1714
    • Leanne Frost, Assistant Director of Academic Support Services
    • [email_address]
    • (406) 247-3022