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Chris Gulla- Final Presentation

Chris Gulla- Final Presentation



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    Aramark Aramark Presentation Transcript

    • 2009 Summer Internship
      Chris Gulla
    • About ARAMARK
      Founded in 1936, Davre Davidson began producing and selling peanuts out of the back seat of his Dodge automotive
      Leader in professional services: food services, facilities management, & uniform/career apparel
    • Headquartered in Philadelphia, ARAMARK has approximately 260,000 employees serving clients in 22 countries
    • Company Background
      Services Provided
      Facilities Management
      Uniforms and Work Apparel
      Food Service & Refreshments
      Lodging & Guest Accommodations
      Clinical Technology Services
      Clean room Services
      Industries Served
      Business & Industry
      Parks & Resorts
      School Districts
      Senior Living
      Public Safety
      Sports & Entertainment
    • Recent Awards
      # 1 on Fortune Magazine’s list of “World’s Most Admired Companies”
      #1 in it’s industry in 2007 Fortune 500 Survey
      2009 Hormel Food’s “Spirit of Excellence Award”
      Citizen’s Bank Park- Most vegetarian friendly venue in North America
    • Susquehanna Bank Center
      25,000 seat outdoor amphitheatre hosts a series of concerts featuring musicians on tour
      7,000 indoor seats, 18,000 General Admission lawn tickets
      Located on the Camden Waterfront with views of the Philadelphia skyline, the venue attracts an estimated 500,000 concert attendees each year
    • My Duties
      Supervise 4-6 concession stands & 4-5 portables during events
      Check inventory, staff, and controls & ensure sufficient levels throughout event
      Maintain audit/paperwork trail of all transactions betweens stands & warehouse
      Review spoilage/gratis reports to ensure it matches ending sheet figures
    • My Duties (cont)…
      Ensure all employees are in proper uniform
      Report all injuries & safety issues
      Make sure stands are presentable at all times (clean, items stocked, no tip cups, etc.)
      Enforce all ARAMARK Sports & Entertainment policies and procedures (pouring, etc.)
      Control all appointed areas and manage them properly
    • * Primary Area *
      Walt Whitman Lobby
    • *Secondary Area*
      Walt Whitman Plaza
    • Weekday Warehouse
    • Walk-In
    • My Contribution
      Managed entire Walt Whitman lobby & plaza during events (25 employees, $30,000)
      Used statistics to issue stock to all concession stands & portables in my area (beer, pretzels, refreshments)
      Posted sheets on ARCS computer software to make sure stock sold & ending cash amounts balanced correctly
      Counted warehouse inventory at the end of each month
    • Projects & Tasks
      Hosting/Supervising 3 private parties in the “Black Box”
      Setting up & supervising parking lot “trashcan stands” during Warped Tour & Mayhem Fest (not fully completed)
      Reorganizing VIP’s stock into cage that could be stored in the warehouse
    • Weekly Reflections
      Opportunity to look back on each week and truly evaluate myself
      Importance of my work environment
      Think about my contributions from someone else’s point of view
      Overall Theme
    • What I Have Learned
      Interacting positively with new people
      Responding to constructive criticism
      Making important decisions under pressure
      Communicating with both my superiors & inferiors
      Predicting intermission demands
      Dealing with confrontations
      Fixing new & unique problems
      Adjusting to newly assigned areas or tasks
      Balancing off-time with work-time
      Turning down food when not occupied
    • Biggest Success: Interaction with Co-Workers
      Other supervisors/warehouse crew
      Diverse people behind the stands: Stand managers-portable employees
      Communication with superiors: General Manager & Warehouse Manager
    • Biggest Challenges: Confrontations & “Trashcan Stands”
      • Response: Hard work physically
      • Outcome: Water mistake, Rain/Employee problem
      • Future: Pay more attention to stands, Prepare better before the concert actually begins
    • Updated Resume
      Work Experience:
      Aramark, Camden New Jersey May 2009-August 2009
      Concessions/Warehouse Supervisor; Susquehanna Bank Center
      -Determining stocking levels and needs in correlation with times and crowd demands
      -Assuring inventory counts are correct and confirming counts with stand manager
      -Overseeing 35 employees
      - Managing spoilage of each stand
      -Relaying any management memos and enforcing company policies
      -Balancing cash sales to inventory and identifying any discrepancies found
    • Unique Internship
      Above average responsibility & control levels
      Interacting with people of all races, ages, & backgrounds
      Environment (shows, music, different crowds)
      Ability to advance & work in other buildings
    • My New Skills
      Management experience
      New confidence in making quick decisions
      Alcohol venue awareness
      Gator, Quest Registers, ARCS computer software, Forklift
      Ability to judge inventory levels with crowd demand
    • Change in Future Job Searches
      Looking for a job where everyday requires something different
      Less physical labor work
      Less mainstream company with employees more similar to my education level
    • My Future
      Finish undergraduate school at Wilkes
      Law School
      Another internship dealing with law planned for the Fall 2009 semester