Innovation and LibrariesWhat is at the Heart of Libraries?<br />Stephen Abram, MLS, FSLA<br />CASLIS Event: London ON<br /...
Extended Slides available soon<br />at Stephen’s Lighthouse blog: <br />http:stephenslighthouse.com <br />
The BIG Insight<br />“The Internet has now progressed to its infancy”<br />Search, Social Networks, Learning, Commerce<br />
What Are Libraries Really For?<br />Economic Impact – ($6.50 per $1, workforce preparedness, industrial attraction, qualit...
How Do You Capture Ideas? Culture?<br />And Cultivate and Nurture Them?<br />
Is it all about technology?<br />
You can’t wait for everyone to change at once.<br />
Bricks, Clicks and Tricks<br />
Are we going to a totally build it yourself world?<br />Imagine IKEA merging with GM...<br />
Newspapers: Assemble them yourself.<br />Re-imagine the textbook, coursepack, etc.<br />What about entertainment? Recreati...
Yes, this is ancient marketing/sales wisdom: they aren&apos;t buying your hammer, they are buying the deck of their dreams...
Will Reading Matter?Are your staff confusing books and reading?<br />Audiobooks, Cengageand eBooks . . . And Google<br />
http://www.flickr.com/photos/keeping-it-real/160822516/<br />
What does your best borrowed report look like?<br />Is your Community different?<br />http://www.flickr.com/photos/blu_blu...
What does your book and article or website recommendation blog/RSS feed look like?<br />Who is your star recommender?<br /...
How do  your community content<br />reviews do?<br />Who is your best teen reviewer?<br />http://www.flickr.com/photos/cja...
How are your web based communities doing?<br />How many dozen are there?<br />http://www.flickr.com/photos/mthiesson/17615...
Do your users like your video author interviews?<br />Your YouTube DVD trailers?<br />http://www.flickr.com/photos/lori_an...
Do you offer podcasts?<br />Do you record every story time?<br />Every lecture?<br />
Are you making sense of your collections in a community context?<br /><ul><li>BiblioCommons
ChiliFresh
LibraryThing for Libraries
SOPAC, VuFind, Endeca, etc.
 Delicious
 Digg
 YouTube</li></ul>http://www.flickr.com/photos/lori_an/319433802/in/photostream/<br />
Can you circulate books from anywhere? <br />Like the parking lot, lecture hall, classroom, sidewalk sale, or nursing home...
How mobile are you?<br />http://www.flickr.com/photos/library_mistress/525385511/<br />
The thing about success, is that it’s not about things.<br />Or 2.0 Technology<br />
Make a list of your last 10 projects.  Now describe them in  terms that they only solved an end user problem – NOT a libra...
What problems do you solve?Are they librarian or end user problems?<br />
Draw a 1 to 7 scale.1___2___3___4___5___6___7Plot all initiatives on it.One:  Solves end-user problems from the end user’s...
What do libraries want?<br />Relevance<br />Making a Difference<br />
Can you describe end user pain points and dreams and desires in their terms?What are their real goals?Search results? HA H...
Observe Your Users<br />
NO<br />
OK – Now let’s ask ourselves what our users really, REALLY want.<br />
Self-Service Web Portal<br />
NO<br />
Context is King, not Content.<br />
Do we truly understand their goals?<br />
Can we at least agree that they don’t want whiz bang widgets, gadgets, shiny new tools or any other raw technology?Unless ...
What Favours Rapid Adoption?<br />Relative Advantage<br />Compatibility<br />Complexity<br />Trialability<br />Observabili...
Discovery & Ideas<br />
The Future Discovered<br />Stem Cells<br />fMRI and The Brain<br />Cloning<br />Wind and other energy<br />Nanotechnology<...
Eye Movement Changes<br />
Learning Styles<br />Visual/Spatial (Picture Smart)<br />Verbal/Linguistic (Word Smart)<br />Musical/Rhythmic (Music Smart...
Diabetes Online<br />Yes, Stephen did just say Lizard Spit<br />
Luck / Opportunity<br />
Community<br />
Conversations<br />
Relationships<br />
Community Networks<br />
Life<br />
Alerts<br />
Connection<br />
Personalization<br />
Personalization<br />
Personalization<br />
I am unique.Understand me.<br />It’s personal.<br />
Don’t limit me!Who are you to limit me?<br />
How many dead <br />ends in your library?<br />On your website?<br />In your OPAC?<br />
Comfort<br />
Simplicity<br />
Learning<br />
Literacy<br />News literacy<br />Technology literacy<br />Information literacy<br />Media literacy<br />Adaptive literacy<...
Play<br />
Growing up from books,<br />Extending the experience<br />
Where and When They Want It<br />
Who Are Your Staff Stars?<br />Do Your Users Know Their Names?<br />
Information Engagement Levels<br />Stimulate/Live<br />Present/Teach<br />Argue/Defend<br />Act on/ Discuss<br />Read/View...
Culture<br />Conservation and Protection<br />
Progress<br />
These are exciting times.<br />Choose between achieving a dynamic and exciting future vision or longing for a nostalgic pa...
What is <br />at the heart<br />of libraries?<br />Learning<br />Interaction<br />Community<br />Innovation<br />Passion<b...
No Quick Fixes<br />
What’s Your Experience Look Like?<br />
What’s Your Experience Look Like?<br />
What’s Your Experience Look Like?<br />
Is it Frozen in Time?<br />
Can libraries keep up with change?<br />
Can libraries keep up with change?<br />Of course we can!<br />
The BIG Assumption<br />“The Internet has now progressed to its infancy”<br />Search, Social Networks, Learning, Commerce<...
The Next 17 Slides<br />“Detail that can be reviewed later online”<br />
& AMAZON<br />
http://www.flickr.com/photos/nessman/2590572476/<br />
http://www.flickr.com/photos/briansolis/2735401175/<br />
The<br />Sharing<br />Economy<br />
“Web 2.0 generally refers to a second generation of services available on the WWW that lets people collaborate and share i...
Get Good at The Cloud<br />
Be Where Your Users Are<br />
Credit: Lorcan Dempsey<br />
http://heyjude.wordpress.com/2006/09/01/music-inspires-library-20-matrix/<br />
What are the Real Challenges?<br />Scalability (and this doesn’t mean web scale)<br />Retreading our colleagues - quickly<...
The BIG PICTURE Changes<br />What is at the core of usability?<br />(Hint – It’s not about clickthroughs.)<br />
http://www.flickr.com/search/?q=book+sculpture&page=44<br />Are we ready for the post book world?<br />
Can we get our heads out of book-centric experiences?<br />
Inventing the Future<br />How much time do you spend having a clear view of it?<br />How is it shared with your colleagues...
LibrariesCreating the Third Path…<br />
What is the scariest scenario for libraries?I have an archaeology background . . . <br />
Re-Energizing                     Libraries<br />
Shift Number 1<br />The Transmogrifying Book and Periodical<br />
Shift Number 2<br />Islands in the Stream: DVD, CD, and death thereof<br />
Shift Number 3<br />Smart Kids & Employees<br />
Shift Number 4<br />Mind Share and Libraries<br />
Shift Number 5<br />Bricks, Clicks and Tricks: Physical Space<br />
Shift Number 6<br />Social Libraries<br />
Shift Number 7<br />Partnerships, CollaborationsCooperation<br />
Shift Number8<br />An E-learning World<br />
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  • New enhancements outlined for the portal: View/Search/Open cases Ability to search cases based on description, date range, status, or case number. Ability to keyword search and browse solutions. Sort capability of open and closed cases. View priority levels of cases (default will be 3 when you open a case, but will be updated once Client Care makes the final determination). Ability to close a case immediately via the portal, which will immediately move the open case to the closed case tab. When opening a new case, the Product Sub-Category field will be optional. Required fields will be signified by a red asterisk. Ability to add attachments to an existing or new case.Administrative capability New consortium user which allows an administrator to manage cases across multiple child institutions that exist in SalesForce.com. Administrators can change the contact of a case to another member within the institution. To stay current, administrators (super users or consortium users) will be able to regularly review and dynamically update personal contact information as well as other authorized portal users within the same institution. Portal users will only have access to that individual’s personal information and be able to update information. Super users and Consortium users will be able to view a read-only list of current assets owned and paid for by your institution. A read-only listing of test and production environment statistics will be viewable via the portal.
  • Caslis Feb2010

    1. 1. Innovation and LibrariesWhat is at the Heart of Libraries?<br />Stephen Abram, MLS, FSLA<br />CASLIS Event: London ON<br />Feb. 4, 2010<br />
    2. 2. Extended Slides available soon<br />at Stephen’s Lighthouse blog: <br />http:stephenslighthouse.com <br />
    3. 3.
    4. 4.
    5. 5.
    6. 6.
    7. 7.
    8. 8. The BIG Insight<br />“The Internet has now progressed to its infancy”<br />Search, Social Networks, Learning, Commerce<br />
    9. 9.
    10. 10.
    11. 11.
    12. 12.
    13. 13. What Are Libraries Really For?<br />Economic Impact – ($6.50 per $1, workforce preparedness, industrial attraction, quality of life, etc.)<br />Equity (digital divide, integrating population growth, generations, etc.)<br />Student Performance (up to 25 point increase)<br />Competitive Advantage (Canada, EC, India, China, etc.)<br />Hospitals, military, government, R&D, special . . .<br />Social Glue<br />Community<br />Learning<br />Interaction<br />
    14. 14. How Do You Capture Ideas? Culture?<br />And Cultivate and Nurture Them?<br />
    15. 15.
    16. 16. Is it all about technology?<br />
    17. 17. You can’t wait for everyone to change at once.<br />
    18. 18. Bricks, Clicks and Tricks<br />
    19. 19. Are we going to a totally build it yourself world?<br />Imagine IKEA merging with GM...<br />
    20. 20.
    21. 21.
    22. 22. Newspapers: Assemble them yourself.<br />Re-imagine the textbook, coursepack, etc.<br />What about entertainment? Recreation?<br />
    23. 23. Yes, this is ancient marketing/sales wisdom: they aren&apos;t buying your hammer, they are buying the deck of their dreams. Help them build it.<br />
    24. 24. Will Reading Matter?Are your staff confusing books and reading?<br />Audiobooks, Cengageand eBooks . . . And Google<br />
    25. 25. http://www.flickr.com/photos/keeping-it-real/160822516/<br />
    26. 26. What does your best borrowed report look like?<br />Is your Community different?<br />http://www.flickr.com/photos/blu_blue/262096844/in/pool-booksandportraits<br />
    27. 27. What does your book and article or website recommendation blog/RSS feed look like?<br />Who is your star recommender?<br />http://www.flickr.com/photos/matthk/2054262239/<br />
    28. 28. How do your community content<br />reviews do?<br />Who is your best teen reviewer?<br />http://www.flickr.com/photos/cjanebuy/340249608/in/pool-booksandportraits<br />
    29. 29. How are your web based communities doing?<br />How many dozen are there?<br />http://www.flickr.com/photos/mthiesson/176153663/<br />
    30. 30. Do your users like your video author interviews?<br />Your YouTube DVD trailers?<br />http://www.flickr.com/photos/lori_an/319433801/<br />
    31. 31. Do you offer podcasts?<br />Do you record every story time?<br />Every lecture?<br />
    32. 32. Are you making sense of your collections in a community context?<br /><ul><li>BiblioCommons
    33. 33. ChiliFresh
    34. 34. LibraryThing for Libraries
    35. 35. SOPAC, VuFind, Endeca, etc.
    36. 36. Delicious
    37. 37. Digg
    38. 38. YouTube</li></ul>http://www.flickr.com/photos/lori_an/319433802/in/photostream/<br />
    39. 39. Can you circulate books from anywhere? <br />Like the parking lot, lecture hall, classroom, sidewalk sale, or nursing home?<br />http://www.flickr.com/photos/library_mistress/525385533/<br />
    40. 40. How mobile are you?<br />http://www.flickr.com/photos/library_mistress/525385511/<br />
    41. 41. The thing about success, is that it’s not about things.<br />Or 2.0 Technology<br />
    42. 42. Make a list of your last 10 projects. Now describe them in terms that they only solved an end user problem – NOT a library problem.<br />By any chance do you<br />prioritize your needs over<br />end users?<br />
    43. 43. What problems do you solve?Are they librarian or end user problems?<br />
    44. 44. Draw a 1 to 7 scale.1___2___3___4___5___6___7Plot all initiatives on it.One: Solves end-user problems from the end user’s perspectiveSeven: Solves library staff problems and pain points?<br />
    45. 45. What do libraries want?<br />Relevance<br />Making a Difference<br />
    46. 46.
    47. 47. Can you describe end user pain points and dreams and desires in their terms?What are their real goals?Search results? HA HAHA! <br />
    48. 48. Observe Your Users<br />
    49. 49.
    50. 50. NO<br />
    51. 51. OK – Now let’s ask ourselves what our users really, REALLY want.<br />
    52. 52. Self-Service Web Portal<br />
    53. 53. NO<br />
    54. 54. Context is King, not Content.<br />
    55. 55. Do we truly understand their goals?<br />
    56. 56. Can we at least agree that they don’t want whiz bang widgets, gadgets, shiny new tools or any other raw technology?Unless it addresses a human need<br />Let’s address the human condition.<br />
    57. 57. What Favours Rapid Adoption?<br />Relative Advantage<br />Compatibility<br />Complexity<br />Trialability<br />Observability<br />Comfort<br />
    58. 58. Discovery & Ideas<br />
    59. 59.
    60. 60.
    61. 61.
    62. 62.
    63. 63.
    64. 64.
    65. 65.
    66. 66. The Future Discovered<br />Stem Cells<br />fMRI and The Brain<br />Cloning<br />Wind and other energy<br />Nanotechnology<br />Robotics<br />Book Digitization<br />Music<br />Streaming Media<br />Seed Bank<br />
    67. 67.
    68. 68. Eye Movement Changes<br />
    69. 69. Learning Styles<br />Visual/Spatial (Picture Smart)<br />Verbal/Linguistic (Word Smart)<br />Musical/Rhythmic (Music Smart)<br />Logical/Mathematical (Number Smart)<br />Bodily/Kinesthetic (Body Smart)<br />Interpersonal (People Smart)<br />Intrapersonal (Self Smart)<br />Piaget, Bloom, Gardner, etc.<br />
    70. 70.
    71. 71.
    72. 72. Diabetes Online<br />Yes, Stephen did just say Lizard Spit<br />
    73. 73. Luck / Opportunity<br />
    74. 74. Community<br />
    75. 75. Conversations<br />
    76. 76. Relationships<br />
    77. 77. Community Networks<br />
    78. 78. Life<br />
    79. 79. Alerts<br />
    80. 80. Connection<br />
    81. 81. Personalization<br />
    82. 82. Personalization<br />
    83. 83. Personalization<br />
    84. 84. I am unique.Understand me.<br />It’s personal.<br />
    85. 85. Don’t limit me!Who are you to limit me?<br />
    86. 86. How many dead <br />ends in your library?<br />On your website?<br />In your OPAC?<br />
    87. 87.
    88. 88.
    89. 89.
    90. 90. Comfort<br />
    91. 91. Simplicity<br />
    92. 92. Learning<br />
    93. 93. Literacy<br />News literacy<br />Technology literacy<br />Information literacy<br />Media literacy<br />Adaptive literacy<br />Research literacy<br />Academic literacy<br />Etc.<br />Reading literacy<br />Numeracy<br />Critical literacy<br />Social literacy<br />Computer literacy<br />Web literacy<br />Content literacy<br />Written literacy<br />
    94. 94. Play<br />
    95. 95.
    96. 96. Growing up from books,<br />Extending the experience<br />
    97. 97. Where and When They Want It<br />
    98. 98.
    99. 99.
    100. 100.
    101. 101. Who Are Your Staff Stars?<br />Do Your Users Know Their Names?<br />
    102. 102. Information Engagement Levels<br />Stimulate/Live<br />Present/Teach<br />Argue/Defend<br />Act on/ Discuss<br />Read/View<br />Dr. Thomas Davenport<br />Energy & Engagement<br />
    103. 103. Culture<br />Conservation and Protection<br />
    104. 104. Progress<br />
    105. 105.
    106. 106. These are exciting times.<br />Choose between achieving a dynamic and exciting future vision or longing for a nostalgic past.<br />
    107. 107. What is <br />at the heart<br />of libraries?<br />Learning<br />Interaction<br />Community<br />Innovation<br />Passion<br />Progress<br />
    108. 108. No Quick Fixes<br />
    109. 109.
    110. 110.
    111. 111. What’s Your Experience Look Like?<br />
    112. 112. What’s Your Experience Look Like?<br />
    113. 113. What’s Your Experience Look Like?<br />
    114. 114.
    115. 115. Is it Frozen in Time?<br />
    116. 116. Can libraries keep up with change?<br />
    117. 117. Can libraries keep up with change?<br />Of course we can!<br />
    118. 118. The BIG Assumption<br />“The Internet has now progressed to its infancy”<br />Search, Social Networks, Learning, Commerce<br />
    119. 119. The Next 17 Slides<br />“Detail that can be reviewed later online”<br />
    120. 120.
    121. 121. & AMAZON<br />
    122. 122. http://www.flickr.com/photos/nessman/2590572476/<br />
    123. 123. http://www.flickr.com/photos/briansolis/2735401175/<br />
    124. 124.
    125. 125. The<br />Sharing<br />Economy<br />
    126. 126. “Web 2.0 generally refers to a second generation of services available on the WWW that lets people collaborate and share information online.” Wikipedia<br />Shared Pictures = <br />Shared Knowledge =<br />Shared Bookmarks =<br />Shared News = <br />Shared Videos =<br />Shared Everything = <br />
    127. 127. Get Good at The Cloud<br />
    128. 128.
    129. 129. Be Where Your Users Are<br />
    130. 130. Credit: Lorcan Dempsey<br />
    131. 131. http://heyjude.wordpress.com/2006/09/01/music-inspires-library-20-matrix/<br />
    132. 132.
    133. 133.
    134. 134.
    135. 135.
    136. 136.
    137. 137. What are the Real Challenges?<br />Scalability (and this doesn’t mean web scale)<br />Retreading our colleagues - quickly<br />Prejudice about users & Disrespect of users<br />Demographic Mosaic Change<br />Lack of Accountability and Urgency to Act<br />Demand for Reproducibility and Proofs<br />Coordination and Sharing<br />Vision<br />Leadership<br />Financial Resources (excuse vs. reason)<br />
    138. 138. The BIG PICTURE Changes<br />What is at the core of usability?<br />(Hint – It’s not about clickthroughs.)<br />
    139. 139. http://www.flickr.com/search/?q=book+sculpture&page=44<br />Are we ready for the post book world?<br />
    140. 140. Can we get our heads out of book-centric experiences?<br />
    141. 141. Inventing the Future<br />How much time do you spend having a clear view of it?<br />How is it shared with your colleagues and clients?<br />
    142. 142. LibrariesCreating the Third Path…<br />
    143. 143. What is the scariest scenario for libraries?I have an archaeology background . . . <br />
    144. 144.
    145. 145. Re-Energizing Libraries<br />
    146. 146. Shift Number 1<br />The Transmogrifying Book and Periodical<br />
    147. 147. Shift Number 2<br />Islands in the Stream: DVD, CD, and death thereof<br />
    148. 148. Shift Number 3<br />Smart Kids & Employees<br />
    149. 149. Shift Number 4<br />Mind Share and Libraries<br />
    150. 150. Shift Number 5<br />Bricks, Clicks and Tricks: Physical Space<br />
    151. 151. Shift Number 6<br />Social Libraries<br />
    152. 152. Shift Number 7<br />Partnerships, CollaborationsCooperation<br />
    153. 153. Shift Number8<br />An E-learning World<br />
    154. 154. Shift Number9<br />A Volatile WorldEspecially in Education and Research<br />
    155. 155. Shift Number 10<br />The Librarian as Expert Contact& Team Member<br />
    156. 156.
    157. 157. Vision Will Pull You There<br />
    158. 158. What is <br />at the heart<br />of libraries?<br />Is it you?<br />
    159. 159. Stephen Abram, MLS, FSLA<br />VP Strategic Partnerships and Markets <br />Gale Cengage Learning<br />Cel: 416-669-4855<br />stephen.abram@cengage.com<br />http://gale.cengage.com<br />Stephen’s Lighthouse Blog<br />http://stephenslighthouse.com<br />

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