Workflow: The Art of Getting Unstuck

workFLOW the art of getting unstuck Presented by Kelly Goto kelly@gotomedia.com

so how do we adopt ‘agile’ to our environment?

waterfall

waterfall + UCD

waterfall + UCD + scrum

waterfall + UCD + scrum + UX

waterfall + UCD + scrum + UX + XP

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The (fr)Agile Truth

Agile is a process; it is not a solution in itself. Many believe they are “agile” when, in fact, they are running in circles with no plan.

www.dilbert.com © Scott Adams, Inc./Dist. by UFS, Inc.

“They think they are working in an agile process, but they are only dealing with the fire at their feet day after day.” - A 2.0 mobile client “Agile means no spec, a tight deadline and high expectations.” - A 2.0 mobile client

(looking for the source for this!)

You cannot affect every part of your organization, but you can start with a small part and improve it one piece at a time.

wikipedia.com

traditional wisdom breaking with tradition transcendence wikipedia.com

Shu is the state of learning, adopt procedure without modification. Ha is the state of detachment, understand methodology via mastery of technical mechanisms. Ri is the state of transcendence, now methodology can become your own. vikashazrati.wordpress.com

stuck vs. unstuck

getting unstuck

Performance getting unstuck Advance Phase Stuck Phase AHA moment! Unaware Phase Time

aha moment! “It’s better to be a FLAMBOYANT FAILURE than a MEDIOCRE SUCCESS.” - MALCOLM MCLAREN

aha moment!

flow Flow also happens when a person's skills are fully involved in overcoming a challenge that is just about manageable, so it acts as a magnet for learning new skills and increasing challenges. If challenges are too low, one gets back to flow by increasing them. If challenges are too great, one can return to the flow state by learning new skills. From: http://psychologytoday.com/articles/pto-19970701-000042.html

flow In Mihaly Csikszentmihalyi's book, flow is defined as being so totally absorbed in what you're doing that you lose track of time. You even lose track of you as a separate self.

no ‘flow’ emergency phone email distraction facebook call with client to (client freaking out) distraction discuss new direction wireless drops starting work computer new client lead crashes and printer stops and meeting no email printing for needs to be set access no reason up ASAP funny youtube computer freezes video everyone has to watch

vs. ‘flow’ email and internet no distractions ﬂow effortlessly starting work full concentration

flow ﬂow anxiety challenges apathy boredom skills

the flow fundamentals

the flow fundamentals (the things that we need) vision • purpose support • buy-in knowledge • ability collaboration • synergy tools • framework attitude • fearlessness progress • results

VISION COLLABORATION PURPOSE SYNERGY c o n t e x t CULTURE TEAM f l o w SELF PROCESS KNOWLEDGE ABILITY

c o n t e x t SUPPORT CULTURE TEAM f l o w SELF PROGRESS PLATFORM PROCESS

c o n t e x t CULTURE FEARLESS TEAM f l o w + FUN! PROCESS

corporate culture CEO VP VP Director Director Director Manager Manager Manager Manager Manager Dsgn Dev Dsgn Dev Dsgn Dev Dsgn Dev Dsgn Dev

2.0 culture CEO VP VP Director Director Director Manager Manager Manager Manager Manager Dsgn Dev Dsgn Dev Dsgn Dev Dsgn Dev Dsgn Dev

are you in the FLOW?

twitter vision & purpose support & buy-in knowledge & ability collaboration & synergy platform & tools attitude & fearlessness progress & results

twitter vision & purpose support & buy-in “We built Twitter using Ruby on Rails because it allows us to knowledge & ability work quickly and easily--our collaboration & synergy team likes to deploy features and platform & tools changes multiple times per day. “ attitude & fearlessness - from the twitter website progress & results

twitter vision & purpose support & buy-in knowledge & ability collaboration & synergy platform & tools attitude & fearlessness progress & results

project factors Static Dynamic Marketing Web Site Application (full (little functionality) functionality) Stakeholder-rama Autonomous Team Business Req Absolute Flexible Requirements Hard Deadline Flexible Delivery (within (no flexibility) timeframe) Tied to a legacy system Stand-alone app or functionality

focal perspectives • process • people • platform

process

UCD + agile hybrid process “waterfall” style up front design requirements iteration planning & features prioritization contextual research / needs analysis initial stakeholder participation

UCD + agile hybrid process incorporate sprints / iterations integrate user testing between sprints reprioritize after each release cycle

people

DESIGN (front end) DEVELOPER (back-end)

DESIGN (front end) Rich App / 2.0 Web Development DEVELOPER (back-end)

agile development

user experience agile development

user experience agile development Iterative, flexible UNSTUCK!

structured teams Manager Art Director Engineer Researcher Designer Developer Developer Developer Researcher

agile teams Smaller Size Self-Managed Higher Skill Set UI Design/ IA Research Info Design UI Design/ IA Engineer UI Design/ IA Engineer Engineer Research Info Design Research Info Design Engineer Engineer Engineer Engineer

team dynamics Non-traditional project management Less focused on documentation - more on communication Manager/lead is part of the team (sub-managers) Team is self-governing within stated guidelines Team has a system of self-check points and milestones

platform

cms showdown minimal to fully scalable web sites light coder developer wordpress joomla drupal plone • Not just a blogging tool • Large community & • Very developer friendly • The most powerful designer friendly and customizable out-of-the-box • Easiest to set up and permissions and administrate • Easy to set up and • Designed for out-of-the- content control customize - a good mix box community modules for designers and • Many modules and • Many predeﬁned themes, developers • Can support multiple community to support templates and modules sites • Requires customized • Not set up to support • Still not as user friendly • Admin is complex, steep hosting environment complex sites or scalability as Wordpress, nor as learning curve needs developer-friendly as • Documentation is not • Need a developer Drupal • Plug-ins often “break” with great, ﬁlled with jargon who knows Python upgrades to customize

shoshin beginner’s mind

"We loved having him, but he couldn't sing to save his life." McEnroe stuck with it, however, taking voice lessons and eventually recording 10 original tracks.

yoyu

Workflow: The Art of Getting Unstuck

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