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Team Technology Evaluation Saahil Goel Hw2
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Team Technology Evaluation Saahil Goel Hw2


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  • 1. System Comparison/Evaluation Web Conferencing Virtual Team and Collaborative Support Technologies Presented By: Saahil Goel September 15, 2008 Collaborative Team Technology
  • 2. Software Features: Web Conferencing Collaborative Team Technology Feature Cisco WEBEX Adobe Acrobat Connect Online Presentation Yes Yes Integration with other enterprise applications Sales Force, Outlook, CRM, ERP, Accounting, HR No Desktop/Application Sharing Yes Yes Video/Audio Conferencing Yes Yes Single Sign On Yes No No downloads required – browser based conferencing Yes Yes Meeting Recording No Yes Content creation capability No Yes
  • 3. Software Licensing and Effectiveness: Web Conferencing Collaborative Team Technology Feature Cisco WEBEX Adobe Acrobat Connect Acceptable SLA Policy (99.99%) Yes No Dedicated Network MediaTone Network No 24/7 Customer Support Yes Yes Deployment : Software License Yes Yes Deployment : Annual Subscription Yes Yes Deployment : Pay Per Use Yes Yes
  • 4. Costs: Web Conferencing Collaborative Team Technology Type of Cost Cisco WEBEX Adobe Acrobat Connect Pay-Per-Use (per minute per user) $0.33 $0.32 Software Subscription (hosted) Not Available Not Available Software License (not hosted) Not Available Not Available Student Training Costs (expense only for one year for CBT) $1000 $1000 Marketing and inclusion into Katz Infrastructure $500 $500 On-going maintenance, marketing and training costs (per semester) $500 $500
  • 5. Strengths: Adobe and Cisco
    • Adobe Wins On
      • E-Learning Oriented Product
      • Meetings can be recorded and annotated for later retrieval (easy webinar creation)
      • Is cheaper than WebEx
    • WebEx Wins On
      • Integration with existing enterprise architecture
      • Easier to use and is oriented towards corporate web conferencing
      • Offers guarantee for real-time interaction in web conferences using it’s “MediaTone” network
    Collaborative Team Technology
  • 6. Weaknesses: Adobe and Cisco
    • Adobe Loses On
      • Does not integrate well with any enterprise applications – therefore online meetings are not seamless
      • Does not offer any SLA/guarantee for service level or have any claims of a dedicated network and/or real-time web conferencing solutions
    • WebEx Loses On
      • Does not offer meeting recording capability
      • Does not offer content creation capability
      • Does not offer measurement/reporting of meeting attendees and/or easy filtering of meeting attendees
    Collaborative Team Technology
  • 7. Reccommendations: Web Conferencing
    • CISCO WebEx Should be selected
      • Is a older player in the industry
      • Company is dedicated to online conferencing
      • Have a extensive training and support staff
      • Have dedicated network (MultiTone) which ensure real-time web conferencing – one of the key success factors for this technology
    Collaborative Team Technology
  • 8. References
    Collaborative Team Technology