Knowledge Bank 2006 Online Conference: Stories in the Digital Age




      The 8
Competencies of
Online Interaction

Nanc...
Knowledge Bank 2006 Online Conference: Stories in the Digital Age




  Who is the story teller?




Nancy White
Full Circ...
Knowledge Bank 2006 Online Conference: Stories in the Digital Age




       Context




•We live in interesting times
•Bo...
Knowledge Bank 2006 Online Conference: Stories in the Digital Age




At first the online world feels totally familiar. Th...
Knowledge Bank 2006 Online Conference: Stories in the Digital Age




         Picture courtesy of http://www.flickr.com/p...
Knowledge Bank 2006 Online Conference: Stories in the Digital Age




•This online world is ruled by the quot;Goddess of S...
Knowledge Bank 2006 Online Conference: Stories in the Digital Age




              …with heart…




                     ...
Knowledge Bank 2006 Online Conference: Stories in the Digital Age




                                 …Emergent



•meld ...
Knowledge Bank 2006 Online Conference: Stories in the Digital Age



2. Online Communications




F2F communication skills...
Knowledge Bank 2006 Online Conference: Stories in the Digital Age


                                                      ...
Knowledge Bank 2006 Online Conference: Stories in the Digital Age




Listen…




                                        ...
Knowledge Bank 2006 Online Conference: Stories in the Digital Age




                                                  3....
Knowledge Bank 2006 Online Conference: Stories in the Digital Age


Ramalingam:
6 Network
Functions
 •   Filters
 •   Ampl...
Knowledge Bank 2006 Online Conference: Stories in the Digital Age




                                     Togetherness Sk...
Knowledge Bank 2006 Online Conference: Stories in the Digital Age



      4. Facilitation




                          •...
Knowledge Bank 2006 Online Conference: Stories in the Digital Age


    Facilitation
    Skills


    • Space-holding
    ...
Knowledge Bank 2006 Online Conference: Stories in the Digital Age



 Convening
 Conversations

  • Invite
  • Name the qu...
Knowledge Bank 2006 Online Conference: Stories in the Digital Age




5. Intercultural
   Antennae




http://www.stc-jame...
Knowledge Bank 2006 Online Conference: Stories in the Digital Age




                                                Duck...
Knowledge Bank 2006 Online Conference: Stories in the Digital Age




Get used to it
Control is an ILLUSION




          ...
Knowledge Bank 2006 Online Conference: Stories in the Digital Age




 6. Tolerance for
     AmBiguitY



    Move forward...
Knowledge Bank 2006 Online Conference: Stories in the Digital Age




   Ambiguity
   Dancing Skills


   •   “Yes, and”
 ...
Knowledge Bank 2006 Online Conference: Stories in the Digital Age




       Engineer
                                Econ...
Knowledge Bank 2006 Online Conference: Stories in the Digital Age



       7. Ability to switch
       contexts

   •    ...
Knowledge Bank 2006 Online Conference: Stories in the Digital Age



8. Technical Skills

 • Love it or
   leave it
 • Kno...
Knowledge Bank 2006 Online Conference: Stories in the Digital Age




   Finally…1. Self-Awareness




Most important – on...
Knowledge Bank 2006 Online Conference: Stories in the Digital Age


     So what?

     • Undeterred by
       failure
   ...
Knowledge Bank 2006 Online Conference: Stories in the Digital Age




         There are two ways of
         spreading th...
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Nancy White 8 Competencies A Ucompressed[1]

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Nancy White 8 Competencies A Ucompressed[1]

  1. 1. Knowledge Bank 2006 Online Conference: Stories in the Digital Age The 8 Competencies of Online Interaction Nancy White – Full Circle Associates 1
  2. 2. Knowledge Bank 2006 Online Conference: Stories in the Digital Age Who is the story teller? Nancy White Full Circle Associates Online facilitator Blogger Learner Chocoholic SEEKER Literal picture, figurative image IDENTITY online shows up in many ways I'm an online interaction addict who fell down the rabbit hole in 1996 with Howard Rheingold's Electric Minds. Since then I have dedicated myself to understanding and practicing how we can successfully connect online. Oh, I'm also a chocoholic. When I do this presentation live, everyone gets chocolate. The drawing of me in this slide is by Honoria Starbuck. I took the picture. 2
  3. 3. Knowledge Bank 2006 Online Conference: Stories in the Digital Age Context •We live in interesting times •Boundaries of mind and not place •Map your network on the globe… how far does it spread? •Breadth spread of internet connectivity •Internet – move information fast and lots of it •Connection •Possibility •Globalization •Speed – change •Blogs & wikis have accelerated this •You have probably heard that proverb quot;may you live in interesting times.quot; So many of us hopped online thinking wow, this is going to be great. But we didn't see what lurked beneath the surface. We have this huge context: opportunity, global reach, the ability to theoretically quot;do things fastquot; electronically, new expanded boundaries of mind, not place. But there are a few surprises. •Trolls under bridges… So knowing a few things can be useful. 3
  4. 4. Knowledge Bank 2006 Online Conference: Stories in the Digital Age At first the online world feels totally familiar. Then something is odd… But it is a world where we are Working, Learning, Shopping, Convening, Conversing,….across time and distance via the ‘net. What felt familiar right away? What quickly became familiar? What practices have felt productive? Who have you learned them with and from? •We care about competencies for this new, distributed world we live in because they are both heaven and hell. We want more heaven, less hell. •We start by looking inward. •UNPREPARED FOR POSSIBILITIES AND CONSEQUENCES of a connected world. Blogs and wikis have accelerated this •We can’t expect to lead or design for these competencies for others without having them ourselves. •When we remix online interaction with diverse offline contexts, what happens? •What if the bird flu takes hold and we must curtail travel and many F2F global activities? Are we ready to move more fully online? •How do our competencies with online technologies mesh with our competencies with mobile phones? •Note added after NorthernVoice presentation: consider how people use the word “competencies” differently in different settings. •This is important because the opportunity offered by online connection deserves a chance to come to fruition. Blogging has greatly increased the number of people interacting online, so the need to understand how we quot;do this stuffquot; is even more urgent. 4
  5. 5. Knowledge Bank 2006 Online Conference: Stories in the Digital Age Picture courtesy of http://www.flickr.com/photos/rollerboogie/ • Worried about your competency? What do we see when we look in the mirror? • What did you find? What did you do? • How do we measure our competency for online teaching, learning, working in this online world? • What does competent mean? 5
  6. 6. Knowledge Bank 2006 Online Conference: Stories in the Digital Age •This online world is ruled by the quot;Goddess of Small Annoyances.quot; She is powerful, passionate, colorful, forward moving, but full of little things that trip you up. The one sock missing... She is forcing us into a new life. After millenia of hardwired communications patterns, we have been challenged to quickly develop NEW ones. To translate our offline learnings into this new space. What are the challenges? •Lack of skills •Organizational barriers •Scientist collaboration story •Groups with insufficient practices to work and learn together online •Challenges of boundary crossing we are tested by challenges. Our poison apples may be thought of as things like: * Speed = success and quality * We are working with tools designed for a group, but experienced by an individual * Our actions are not mediated by a group as they are F2F * Organizational barriers (and feeling threatened by technologies that more often support horizontal action rather than top -down) * Professional barriers (think of scientists asked to collaborate in a quot;publish or perishquot; culture?) * Lack of skills (reading, writing, etc.) * Ego, jealosy, all those quot;7 deadly sinsquot; (grin) can also trip us up online. Just like offline, we need to 6
  7. 7. Knowledge Bank 2006 Online Conference: Stories in the Digital Age …with heart… http://www.flickr.com/photos/umbrellagurl/ But… do it with heart The other interesting thing is this perception of technically-mediated communication as somewhat less than human. I believe we can fully bring ourselves online; mind, heart and soul. So I'll try and tag the quot;heartquot; element of each of these competencies. (See heart icon) 7
  8. 8. Knowledge Bank 2006 Online Conference: Stories in the Digital Age …Emergent •meld the theoretical with the practical •For…individuals… learning community members…designers…Leaders? •How to learn them? •Design for them? •What are they? •Same?Different? •Learn them? •The future? •These competencies are emergent. They reflect my experiences and those of people I have worked with. You may have other competencies; other experiences and perceptions. 8
  9. 9. Knowledge Bank 2006 Online Conference: Stories in the Digital Age 2. Online Communications F2F communication skills – ability to interpret and respond to non verbals now translated in a new environment. Volume Multi literacies Ability to improvise Ability to listen How do we learn to scan and comprehend? I WANT TO KNOW Fluid Fluent Not flummoxed 9
  10. 10. Knowledge Bank 2006 Online Conference: Stories in the Digital Age ….Scan….. http://www.flickr.com/photos/naveenjamal/578 77623/ WRITE! Draw Vocalize Image-inate See patterns Intuit 10
  11. 11. Knowledge Bank 2006 Online Conference: Stories in the Digital Age Listen… 11
  12. 12. Knowledge Bank 2006 Online Conference: Stories in the Digital Age 3. Learning Together quot;To receive everything, one http://www.flickr.com/photos/b-tal/179390341/ must open one's hands and give” Taisen Deshimaru Statue in Boston, info http://flakmag.com/misc/parkman.html •Really.You can’t do this alone. So get used to it. REALLY. •Huge design implications. Tools are designed for a group, experienced by an individual •Large practice implications •Open hand… •Learning as a practice •Gift economy •Collaboration •Networks 12
  13. 13. Knowledge Bank 2006 Online Conference: Stories in the Digital Age Ramalingam: 6 Network Functions • Filters • Amplifyers • Convenors • Facilitators • Investors • Community builders http://www.odi.org.uk/Rapid/Projects/PPA0103/Functions.html Value of networks: Ben Ramalingam ODI working paper http://www.odi.org.uk/Rapid/Projects/PPA0103/Functions.html 13
  14. 14. Knowledge Bank 2006 Online Conference: Stories in the Digital Age Togetherness Skills • Filter – Search – Tag, bookmark – Annotate – Blog • Be un-knowing • Reciprocate Notice networking shows up again. What role of technology? What is role of practice? 14
  15. 15. Knowledge Bank 2006 Online Conference: Stories in the Digital Age 4. Facilitation • Relationship • Identity/Reputation • Presence • Flow Now more than ever What from offline moves online? How is this practice evolving? How do we get the question right? Network vs. hierarchy Boundary spanning Group variation 15
  16. 16. Knowledge Bank 2006 Online Conference: Stories in the Digital Age Facilitation Skills • Space-holding • Improvisational • Creatively abrasive (Leonard) Meaning making Role modeling Talking about it Classics informed by ICT 16
  17. 17. Knowledge Bank 2006 Online Conference: Stories in the Digital Age Convening Conversations • Invite • Name the question • Design for local choice • Nurture Block, P (2003) The Answer to How Is Yes: Acting on What Matters Berrett-Koehler Convening conversations Naming the question Initiating new conversations Sticking with strategies of engagement and consent Designing strategies that support local choice Some of this belongs in facilitation 17
  18. 18. Knowledge Bank 2006 Online Conference: Stories in the Digital Age 5. Intercultural Antennae http://www.stc-jamesriver.org/King%20STC%20Jan04.pdf Everyone needs cultural antennae The cost of not having them is high Professional and organizational cultures Broadly defined Beyond“Default” culture Biggest challenge? Sense Understand (not all, can never) 18
  19. 19. Knowledge Bank 2006 Online Conference: Stories in the Digital Age Duck or fish? Stories in different cultures Look ..read Live/work/play Fala! (speak!) Bridge 19
  20. 20. Knowledge Bank 2006 Online Conference: Stories in the Digital Age Get used to it Control is an ILLUSION 20
  21. 21. Knowledge Bank 2006 Online Conference: Stories in the Digital Age 6. Tolerance for AmBiguitY Move forward without certainty A huge survival skill is being ok with ambiguity. Of small, incremental changes for feeling secure, but knowing big leaps can happen and throw us off balance. There is an element of faith here, to move forward, even in uncertainty. OK with “not in control” not knowing 21
  22. 22. Knowledge Bank 2006 Online Conference: Stories in the Digital Age Ambiguity Dancing Skills • “Yes, and” • Ask • Shift • Flow Dancing with Ambiguity at the Online Ballroom Impro book link New advocacy Doing this dance is about having some roots to hold you when the wind blows, like your values and self awareness. The other part is about being open to whole new worlds of possibility. We can connect with people so different, we have to be able to open the window to their views, which may be very different than ours. We have to shift from an advocacy of quot;my ideasquot; to the opening to a weaving together of quot;our ideas.quot; Winning means something collective. It means that what we know as quot;rightquot; today might be modified tomorrow not because we are fickle and inconsistent, but because what we learn tomorrow changes our understanding and world view. A person who viewed these slides online said dancing is about losing your balance and being able to find it again. 22
  23. 23. Knowledge Bank 2006 Online Conference: Stories in the Digital Age Engineer Economist Artist How are you balanced between these three? What do you need to strengthen? Tone down? Engineer – problem solving, logic, clarity, knowing Economist – cost benefit, measurement, fair exchange Artist – heart, relationship, feeling, outsider IDENTITY Most of us identify with one domain, but in the online world, we benefit from building our strengths in other areas as well. 23
  24. 24. Knowledge Bank 2006 Online Conference: Stories in the Digital Age 7. Ability to switch contexts • Multi-membership • Connectors • Networkers • Multiple perspectives • Outsiderness Beta and the VHS example While we may have a strength in one area, we may be the engineer, we have to be able to both build up our inner economist and artist AND to be able to embrace the different approaches of people who come from different contexts. Let go! Cultivate relationships Know/use/ditch models Be the jester Remix 24
  25. 25. Knowledge Bank 2006 Online Conference: Stories in the Digital Age 8. Technical Skills • Love it or leave it • Know enough • Be curious • Experiment • Have friends 25
  26. 26. Knowledge Bank 2006 Online Conference: Stories in the Digital Age Finally…1. Self-Awareness Most important – online and offline. When I do this presentation F2F, I do this one last as a launch into a conversation. But since we are unfolding our competencies over 10 days, I thought we might put it back at #1. What do you think, Tony? The most important competency is self awareness -- online and offline. If we cannot stop and see ourselves, we cannot see others. Nor quot;hearquot; them! 26
  27. 27. Knowledge Bank 2006 Online Conference: Stories in the Digital Age So what? • Undeterred by failure • Care for the whole • Willing to be vulnerable • Value the human system first Block, P (2003) The Answer to How Is Yes: Acting on What Matters, Berrett- Koehler •Name the debate •Focus on the human, whole system! 27
  28. 28. Knowledge Bank 2006 Online Conference: Stories in the Digital Age There are two ways of spreading the light: To be the candle or the mirror that reflects it. - Edith Wharton Finally, when we think in terms of blogging, we can be the candle, sharing what we know, or the mirror, reflecting attention and light on to others. Both are , in my view, necessary. We can build on the knowledge of others. 28
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