SaaSPlex is an externally hosted e-Commerce, Service Delivery Platform that supports the Sale, Provisioning, Billing and settlement of Value Added Services (VAS) for service providers.
The SaaSPlex platform provides rich administrative features for enabling unified services delivery and support experience.
The functional components of the platform include help desk services, billing, collections, settlement , a hosted services-delivery ecosystem and infrastructure management.
From and end-user perspective it includes:
Web portal to purchase software services
Single point of Sale and Provisioning
Single sign-on to services
Seamless delivery of services
It is a hosted and fully managed solution with hosting environments located in Ireland and the USA (the cloud).
The proposal is to develop and jointly invest in a managed service partnership with “SaaSPlex”, a Global VAS supplier , to address VAS & Software as a Service (SaaS) market opportunity in the SME space.
SaaSPlex will provide a Service Delivery Platform and are a vendor-agnostic service aggregator (marketplace) that enables unified services delivery, customer administration and support capabilities.
The SaaSPlex platform will allow any service provider to offer “best of breed” third party Value Added Services while utilising a simple interface to their current business support systems.
Time to Market for New Services <4 weeks
Build channel and partner portals
“ real time” bundle creation
“ real time” promotions
Market Addressed by SaaSPlex
SaaSPlex addresses the need to deliver VAS direct to customers
Primary market addressed are customers located in SMB
Email and Online Collaboration - Zimbra
CRM – Salesforce.com, SugarCRM
ERP, Finance, Invoicing - vTiger
SaaSPlex Benefits for Service Provider from a Commercial Perspective
Churn reduction – the product is inherently “sticky” and reduces the rate of churn, a major cost and strategic issue for all carriers
Increased Revenue – the product directly increases ARPU (Average Revenue per User) by the value added sale
Increased Margin – the product uses existing spare capacity on the network (fixed/mobile) therefore has a low cost of sale and increased margin
Increased sales of existing products – the product will drive demand for existing data services for new customers and will move existing customers to higher bandwidth speeds increasing their existing product revenues by up selling/ cross selling
Bundled sales – the SaaSPlex value added sale will be added to the traditional products to make them more attractive
USPs of SaaSPlex Platform
Good product catalogue with many services listed.
SaaSPlex Platform is a highly scalable and flexible service delivery system.
SaaSPlex Marketplace portal delivers most requirements out of the box cutting down on development costs (Re-branding, simple navigation, customer admin, billing info., Single Sign On and is built on Open Source Technology)
SaaSPlex portal provides product and customer behaviour analytics
SaaSPlex is hosted in the Amazon EC2 Cloud
SaaSPlex can provide Level 1, 2 & 3 support on an outsourced basis
SaaSPlex provides the capability to launch new services more quickly due to established product delivery processes.
SaaSPlex is an experienced SaaS aggregator with experience of partnering
Bundled default applications
Customer Relationship Management
Online Calendaring and Collaboration
SaaSPlex Platform Infrastructure offering Application Provisioning End result for Channel SaaSPlex Platform