Cisco Pulse
Connecting the Human Network

Alex Yeung
Technical Marketing Engineer
                               © 2006 Ci...
Business Collaboration at a Crossroad

   95+*"4-512+$&+4&:"*+#
                       &




   3$4+5(12+$&67-5*+18&



  ...
Sub-Optimal Expert Discovery & Collaboration




 More 50% of employees want the ability to locate expertise to help them ...
Current Situation: Sales Scenario
  John, Sales Engineer Needs Help!

      Need:
 “How do I answer a
customer question fo...
Solution: Cisco Pulse
Automated People and Media Search

                             !  Capture organizational know-
    ...
Cisco Pulse Platform Overview
 RSPAN / SPAN Enabled
       Switches
                                                      ...
Directory Service and Profile Management


                                 !  Share contact info
                        ...
UC Integration for Frictionless Collaboration



                                 !  Cisco Presence
                      ...
Automated Tagging and Tag Navigator

                      !  Cisco Pulse automatically
                         analyzes ...
People + Docs + Media Search and Expert
Ranking
                           !  Find all expertise across
                  ...
Rich Media Tagging
                         !  Automatically tags
                            vocabulary terms in
        ...
Built Custom OpenSocial Gadgets




                       © 2009 Cisco Systems, Inc. All rights reserved.   Cisco Confide...
Cisco Pulse Demonstration
Connecting the Human Network




                               © 2009 Cisco Systems, Inc. All r...
© 2006 Cisco Systems, Inc. All rights reserved.   Cisco Confidential   14
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Web 3 Cisco Pulse

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Web 3 Cisco Pulse

  1. 1. Cisco Pulse Connecting the Human Network Alex Yeung Technical Marketing Engineer © 2006 Cisco Systems, Inc. All rights reserved. Cisco Confidential 1
  2. 2. Business Collaboration at a Crossroad 95+*"4-512+$&+4&:"*+# & 3$4+5(12+$&67-5*+18& !"#"$%&'()*+,--& '.)-/012+$#& © 2009 Cisco Systems, Inc. All rights reserved. Cisco Confidential 2
  3. 3. Sub-Optimal Expert Discovery & Collaboration More 50% of employees want the ability to locate expertise to help them with their daily jobs … To find experts …71% “ask around,” 46% use the company directory, 34% use Solution Sales Rep intranet and 30% actually Professor the company Wealth Manager send a company-wide email R&D Manager “I cannot put together this “This adjustment to the “If we could write a join grant “With the appropriate solution design without retirement plan may result proposal with professors in correlation analysis, we the help of UC, security, in unintended tax other faculties , we could could design a smaller & mobility system consequences for my increase our chances of clinical trial study with engineers?” client?” winning the grant?” statistically valid results.” “How can I find the right “Who is the best expert in “How can I locate other “How can I locate a staff experts to help me with our Tax Practice who can faculty members working statistician who has this complex design?” suggest a more tax- on related research to experience in analyzing efficient alternative?” collaborate on a Clinical Trial Research proposal?” Data? Vanson Bourne (2008); Recommind (2009) 3 © 2009 Cisco Systems, Inc. All rights reserved. Cisco Confidential
  4. 4. Current Situation: Sales Scenario John, Sales Engineer Needs Help! Need: “How do I answer a customer question for The Human Network Search Content a competitive bid?” Taps Network (1 Degree) SE Send Broadcast Email AMs and SEs Spend a Lot of Time Seeking Assistance from Various Subject Matter Experts © 2009 Cisco Systems, Inc. All rights reserved. Cisco Confidential 4
  5. 5. Solution: Cisco Pulse Automated People and Media Search !  Capture organizational know- how by tagging content as it traverses the network !  Quickly find relevant people and valued information !  Ability to collaborate with colleagues in a click !  Automatically navigate rich media to the spoken word !  Embed this capability in a variety of business applications OpenSocial APIs © 2009 Cisco Systems, Inc. All rights reserved. Cisco Confidential 5
  6. 6. Cisco Pulse Platform Overview RSPAN / SPAN Enabled Switches Pulse Connect Pulse Locator Pulse Apps User Traffic User Traffic OpenSocial Corporate Apps Network Captured in Tag Navigator RSPAN / SPAN Profile Pulse User Management UC Integration Pulse Collect Pulse Engine / Apps Platform OpenSocial Admin Tools APIs Automatic Discovery Document & & Rich Media Content Filtering Index Store Tagging Indexer © 2009 Cisco Systems, Inc. All rights reserved. Cisco Confidential 6
  7. 7. Directory Service and Profile Management !  Share contact info imported from Active Directory (LDAP) !  Tag yourself with relevant areas of experience !  Set your preferred methods of contact !  Share background info including past work and educational history © 2009 Cisco Systems, Inc. All rights reserved. Cisco Confidential 7
  8. 8. UC Integration for Frictionless Collaboration !  Cisco Presence Server Integration: Presence bubbles indicate availability !  Hover Widget: Mouse over someone to get user mini profile and click to collaborate options !  Click to Call !  Click to Email !  Click to WebEx © 2009 Cisco Systems, Inc. All rights reserved. Cisco Confidential 8
  9. 9. Automated Tagging and Tag Navigator !  Cisco Pulse automatically analyzes your content in motion and tag your relevant areas of experience !  Document and rich media !  Rank your tags according to the amount of activity with the tags © 2009 Cisco Systems, Inc. All rights reserved. Cisco Confidential 9
  10. 10. People + Docs + Media Search and Expert Ranking !  Find all expertise across the organization !  Search result is ranked based on depth of experience !  Find just who you’re looking for by filtering on role, region and organization or by expanding your keyword search © 2009 Cisco Systems, Inc. All rights reserved. Cisco Confidential 10
  11. 11. Rich Media Tagging !  Automatically tags vocabulary terms in the spoken words in videos and audios !  Built-in media player to play videos and audios (FLV, MPEG, MP4, MP3) !  Show the location in the video/audio where the words were mentioned !  Find what you looking for instantly without going through the whole video/audio © 2009 Cisco Systems, Inc. All rights reserved. Cisco Confidential 11
  12. 12. Built Custom OpenSocial Gadgets © 2009 Cisco Systems, Inc. All rights reserved. Cisco Confidential 12
  13. 13. Cisco Pulse Demonstration Connecting the Human Network © 2009 Cisco Systems, Inc. All rights reserved. Cisco Confidential 13
  14. 14. © 2006 Cisco Systems, Inc. All rights reserved. Cisco Confidential 14
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