Expedia Hotels Extranet Work Plan Proposal February 1, 2008
Project Vision & Objectives
Through collaborative assessment, recommendation and development, upgrade the user experience of the Expedia Hotel Extranet and establish a best practices approach for future application and user interface initiatives.
As the Expedia Hotel Extranet is a mission critical application, the user (Expedia client) experience must deliver an intuitive process within the full scope of inventory management functions.
The resulting upgrade should provide the Expedia client with a competitive and profitable position among competitors, while ensuring the Expedia consumer relevant value and selection within the Expedia online experience.
Project Timeline: Six to Eight Weeks
Pivot + Levy Team
Account Supervision: Matt Kling
Business and Application Analyst: Kevin Bolduan
User Interface Designer: Andy Lueck
Week One, Days 1-4 Onsite at Expedia
Review & confirm program objectives & deliverables: Itemize primary application screens, feedback screens, pop-ups, and help screens.
Review underlying technology, and review options to improve user experience through Ajax and other technologies.
Confirm browser and screen spec for application.
Define assumptions, clarify team responsibilities, and confirm budget and timeline.
User Profile Review (Who are they and what is their primary responsibility when utilizing the application).
Use scenarios & process mapping for all Extranet functionality.
Create glossary related to hotel management vocabulary, and vocabulary related to user interaction choices, hovers, and instructional content.
Specify copywriting requirements related to instructional content, feedback screens and help content.
As needed, identify prototypes to evaluate UI and/or application functionality
Metrics – What is needed to track users/usage to optimize the application over time and ensure continued use and expanded adoption.
Overview of future application enhancements to ensure future UI scalability
Documentation & Wireframe Development
Weeks Two & Three
Identification and specification of information types and proposed interactive elements
Development of Wireframe specification document, defining the specific content and interactive UI components of the application.
Develop draft UI screens (3) demonstrating information design, font and color usage.
Documentation & Wireframe Presentation
Wireframe and draft UI (3 screens to convey proposed look and feel) presentation review with Expedia team, gather feedback.
Document Wireframe and UI changes. Confirm schedule for revision review.
In conjunction with Expedia Team, develop schedule for delivery of UI screens and related screen components, such as pop-ups, etc. This will be accompanied with a HTML style guide.
Prototype development as defined in the week one discovery process: (Expedia Team & Pivot + Levy)
Final Review, Acceptance & Support within Programming Phase
Weeks Five & Six
Final acceptance prior to application programming production:
Wireframe specification and UI documentation
UI PSD documents
HTML style guide
User interface review, assessment and recommendation throughout programming phase.
Application testing and launch (It is recommended that an informal beta launch and usability study be conducted with a sample of current users.)