• Like
Tele Cities Network
Upcoming SlideShare
Loading in...5
×

Tele Cities Network

  • 308 views
Uploaded on

 

More in: Education , Technology
  • Full Name Full Name Comment goes here.
    Are you sure you want to
    Your message goes here
    Be the first to comment
    Be the first to like this
No Downloads

Views

Total Views
308
On Slideshare
0
From Embeds
0
Number of Embeds
0

Actions

Shares
Downloads
2
Comments
0
Likes
0

Embeds 0

No embeds

Report content

Flagged as inappropriate Flag as inappropriate
Flag as inappropriate

Select your reason for flagging this presentation as inappropriate.

Cancel
    No notes for slide

Transcript

  • 1. Vienn@ eGovernment Ingrid Götzl City of Vienna TeleCities Network Ingrid G ö tzl Magistratsdirektion Wien November 2000
  • 2. “ Decisive are the needs, the wishes and the expectations of the citizens - how they feel about the results of the City Administration and how they assess and accept the outcome.” Vienna Chief Executive Dr. Ernst Theimer
  • 3. Vienna - Facts & Figures
    • 1.7 Mio. Inhabitants
    • 70 000 City Administration Staff
    • 130 Bill. ATS Budget (9.5 Bill. EUR)
    • 250 000 Council Appartments
    • 400+ Schools
    • 50+ Swimming/Indoor Pools
    • 50+ Public Libraries
  • 4. Vienna - Facts & Figures
    • 26 Hospitals & Homes for the Aged
    • 15 000 Hospital Beds
    • 28 000 Staff
    • 30 Bill. ATS Budget (2.2 Bill. EUR)
    Public Health
  • 5. Strategic Objectives of the City of Vienna Citizen Satisfaction Business Location Promotion Economic Efficiency
  • 6. eGovernment Prime Principle
    • Services to be made A vailable to A ll without R espect of P ersons
    • as an A dditional W ay o f I nteraction between Ci tizen and A dministration
    • under Observance of L egal R equirements
  • 7. eGovernment Vision
    • Life Episode Target and Customer Care instead of Department Orientation and Competence Distribution
    • Digital Include instead of Digital Divide
    • eG 24x7 instead of Office Hours
    • eVienna – eAustria – eEurope
  • 8. Objectives
    • Better Information and Two Ways´ Communication
    • No More Demarcation of Space, Time, Organization for Public Administration
    • More Transparency and Accessibility
    • Less Costs and Turn-Around Time
    • Local Decentralized Service Points
  • 9. trade plans drain air traffic hospital real estate persons law § water The Informed Official ... ... im Intranet ....in the Intranet
  • 10. The Informed Citizen ... ....in the Internet
  • 11. Strategic Approach
    • Information Sharing
    • Single Window Government & One Stop Shopping
    • eMailing and Electronic Requests for all Department s
    • Administration Data Electronically Store d and Offer ed
    • Data Maintenance Committed to Dept´s
  • 12.
    • Workflow
    • Info for Money
    • Citizen and Media Compatible Informations
    • Error Tolerant and Logically Linked Online Queries
    • Public Terminals for “Digital Include”
    Strategic Approach cont.
  • 13. Customer Orientation Archite c tur e Front O ffice Back O ffice
  • 14. ICT SYSTEM S BACK OFFICE Fax E-Mail Departmental CC C entral Post Call Center FRONT OFFICE WWW WAP Dept. One Stop Shop N E T
    • smd
  • 15.
    • Access to Information via Data Base
    • Knowledge Management
    • Data Warehouse
    • Data Mining
    • Secure Data Transfer
    • Workflow
    • Authentification and Identification System
    Prerequisites (I)
  • 16. Prerequisites (II)
    • Restructuring of Tasks
    • Transformation into Business Processes
    • Defined Organisational Links
    • Less Interfaces
    • Technological and Organisational Interoperability without Media Rupture
    • Convergence of Horizontal and Vertical Organisation
  • 17.
    • Expert Employees
    • Knowledge on and Use of Ressources
    • Virtual Teams
    • Management by Objectives
    • Empowerment and Self Responsibility
    • Management by Trust
    Prerequisites (III)
  • 18. eGovernment – Life Episodes
    • Children from 0 to 2
    • Children from 2 to 6
    • Education and Training
    • Marriage
    • Finding a Flat/Moving
    • Family-Specific Situations
    • Women-Specific Situations
  • 19. eGovernment – Life Episodes cont´d.
    • Elections and Direct Democracy
    • Public and Private Transport
    • Business and Industry
    • Health Care and Persons with Special Needs
    • Senior Citizens
    • Leisure Time and Sports
    • Specific Projects
  • 20. Layers of Services
    • Information
    • Communication
    • Interaction
    • Day-to-Day
    • Official Contacts
    • Political Participation
  • 21. Information Activities
    • Day-to-Day
    • Location of Address, Cycle Tracks, Maps
    • Location of Pharmacies
    • Leisure, Family, Education, Health
    • Traffic + Transport, Economy, Tourism, Residing
    • Environment, Media, Culture
  • 22.
    • Official Contacts
    • FAQ´s on the Municipality
    • Drafts of Regional Bills
    • Protective Zone Information
    • Job Offers of the City of Vienna
    • etc.
    Information Activities
  • 23.
    • Political Participation
    • Regional Bills
    • Annual Municipal Estimate of Cost and Closing of Accounts
    • Minutes of Regional Political odies
    • Internet-Live Transmission of City Council Meetings
    • etc.
    Information Activities
  • 24.
    • Day-to-Day
    • Check of Housing Waiting List
    • Housing Agency
    • Ordering of City Print Media
    • Registration for Adult Education Programmes
    • etc.
    Communication and Interaction Activities
  • 25.
    • Official Contact
    • Download Forms
    • Application for Support
    • Notice of Defects and Nuisance
    • Registration for Dog´s Licence
    • Making Appointments with City Officials
    • etc.
    Communication and Interaction Activities
  • 26.
    • Political Participation
    • Making Appointments with Politicians
    • Application for Voter´s Card
    • e-mailing to Politicians
    • etc.
    Communication and Interaction Activities
  • 27. Today Under Construction ...
    • Registration for
      • Kindergarten
      • City High School for Music
      • City College for Fashion
      • Home for the Elderly
      • Sports, Games and Festivals
      • etc.
  • 28. Today Under Construction ...
    • Official Contacts
      • Citizen Care File Accessible for all Departments
      • Building Permit Procedure
      • ePayment for Several City Services
      • Trade Registration Procedure
      • Registration of Residence
      • Application of Residence Permit
      • etc.
  • 29. Tomorrow at Service ...
    • Practical eGovernment
    • eGovernment - Transparency
    • eGovernment - Political Include
    • eGovernment - Active Citizen
  • 30. Lessons Learned
    • High Level Promotor
    • Umbrella Project with Dept. Promotors
    • Start and Grow
    • Complete Customer View
    • Backbones: Call Center and Knowledge Database
  • 31. The N ext G eneration ... Development of Internet Use Youth (14 – 19 yrs.) since 1997
  • 32.
    • TeleCities President
    • City Of Vienna
    • Chief Executive Office -
    • EDP and Information Management
    • Ingrid Goetzl
    • email: [email_address] at
    • phone: +43-1-4000-75025