Your SlideShare is downloading. ×
0
Business Team 7 Power Point Presentation
Business Team 7 Power Point Presentation
Business Team 7 Power Point Presentation
Business Team 7 Power Point Presentation
Business Team 7 Power Point Presentation
Business Team 7 Power Point Presentation
Business Team 7 Power Point Presentation
Business Team 7 Power Point Presentation
Business Team 7 Power Point Presentation
Business Team 7 Power Point Presentation
Business Team 7 Power Point Presentation
Business Team 7 Power Point Presentation
Business Team 7 Power Point Presentation
Business Team 7 Power Point Presentation
Business Team 7 Power Point Presentation
Upcoming SlideShare
Loading in...5
×

Thanks for flagging this SlideShare!

Oops! An error has occurred.

×
Saving this for later? Get the SlideShare app to save on your phone or tablet. Read anywhere, anytime – even offline.
Text the download link to your phone
Standard text messaging rates apply

Business Team 7 Power Point Presentation

317

Published on

Published in: Education, Business
0 Comments
0 Likes
Statistics
Notes
  • Be the first to comment

  • Be the first to like this

No Downloads
Views
Total Views
317
On Slideshare
0
From Embeds
0
Number of Embeds
0
Actions
Shares
0
Downloads
8
Comments
0
Likes
0
Embeds 0
No embeds

Report content
Flagged as inappropriate Flag as inappropriate
Flag as inappropriate

Select your reason for flagging this presentation as inappropriate.

Cancel
No notes for slide

Transcript

  • 1. Case Analysis Christian Rivera Martin Robledo Cindy Vargas Erika Villarreal Connecting People and Business.
  • 2. Our Mission To use innovative and creative technology offering excellent customer service with materials, and services needed to deliver superior products and services to the public. Connecting People and Business
  • 3. Our Vision Vision 2013 1) Focus on what matters most to customers . 2) Leverage our strengths to create customer value and profits to invest in continued improvement. 3) Embrace change in the way we respond to emerging customer needs and a rapidly evolving business environment.
  • 4.
    • The way that we view mail today is for sure something envisioned by Benjamin Franklin, who in 1775 became the Postmaster General.
    • The Postal Service was created to bring together a separated nation.
    • The Postal Service has grown since its initial and humble beginnings.
    History
  • 5.
    • One of the major developments sought out by the Postal Service was the Stamp Program.
    • The USPS has grown to be the third-largest postal service in the United States.
    • It stands as the largest civilian operated fleet in the world with approximately 260,000 vehicles.
    Development & Growth
  • 6.
    • The USPS website is a great tool used by the public. Approximately 159 million visitors use this site annually.
    • These new advances have made the USPS more compatible with private mail operators such as the United Parcel Service (UPS) and FedEx.
    Development & Growth
  • 7.
    • Ineffective communication with their customers
    Communication Problems
    • Implementing new operating procedures
    • Inadequate Training
  • 8.
    • Properly train employees to provide excellent customer service
    First Recommendation
    • Advertise affordable and convenient services provided by the United States Postal Service
  • 9. Second Recommendation
    • Enhance Management Training
  • 10. Third Recommendation
    • Acquire Management Feedback on new Standardized Operating Procedures
  • 11.
    • FedEx
    Competition
    • UPS
    • Internet
  • 12.
    • UPS & FedEx’s ability to efficiently deliver overnight letters as well as packages at reasonable prices.
    • On-line bill pay is causing a significant decrease in revenue for USPS.
    • With various websites offering free “e-cards”, this has also lead to a decrease as customers are finding cheaper alternatives to let loved ones know they are thought of on special occasions.
    Competition
  • 13. Strengths Weaknesses
    • USPS has a monopoly on most first class mail
    • Should they need it, they have the financial backing of the federal government.
    • USPS’ inability to communicate effectively with customers.
    • Their failure to recognize the lack of communication within their organization.
  • 14. Opportunities Threats
    • Up-sell additional services
    • Modify or extend hours of operation
    • Temporary holiday locations
    • The Internet
  • 15. Conclusion
    • USPS is a vital entity to many Americans. It is essential that they work on the communication issues discussed above to ensure they maintain their ability to provide services to their customers. In order to truly succeed as a company, USPS must also take corrective measures to improve communication from within. Should USPS take into account the recommendations above, they would be able to see revenues begin to increase as well solidify their unity as a company.

×