Case Analysis Christian Rivera Martin Robledo Cindy Vargas Erika Villarreal Connecting People and Business.
Our Mission To use innovative and creative technology offering excellent customer service with materials, and services needed to deliver superior products and services to the public. Connecting People and Business
Our Vision Vision 2013 1) Focus on what matters most to customers . 2) Leverage our strengths to create customer value and profits to invest in continued improvement. 3) Embrace change in the way we respond to emerging customer needs and a rapidly evolving business environment.
USPS is a vital entity to many Americans. It is essential that they work on the communication issues discussed above to ensure they maintain their ability to provide services to their customers. In order to truly succeed as a company, USPS must also take corrective measures to improve communication from within. Should USPS take into account the recommendations above, they would be able to see revenues begin to increase as well solidify their unity as a company.