Business Team 7 Power Point PresentationPresentation Transcript
Case Analysis Christian Rivera Martin Robledo Cindy Vargas Erika Villarreal Connecting People and Business.
Our Mission To use innovative and creative technology offering excellent customer service with materials, and services needed to deliver superior products and services to the public. Connecting People and Business
Our Vision Vision 2013 1) Focus on what matters most to customers . 2) Leverage our strengths to create customer value and profits to invest in continued improvement. 3) Embrace change in the way we respond to emerging customer needs and a rapidly evolving business environment.
The way that we view mail today is for sure something envisioned by Benjamin Franklin, who in 1775 became the Postmaster General.
The Postal Service was created to bring together a separated nation.
The Postal Service has grown since its initial and humble beginnings.
One of the major developments sought out by the Postal Service was the Stamp Program.
The USPS has grown to be the third-largest postal service in the United States.
It stands as the largest civilian operated fleet in the world with approximately 260,000 vehicles.
Development & Growth
The USPS website is a great tool used by the public. Approximately 159 million visitors use this site annually.
These new advances have made the USPS more compatible with private mail operators such as the United Parcel Service (UPS) and FedEx.
Development & Growth
Ineffective communication with their customers
Implementing new operating procedures
Properly train employees to provide excellent customer service
Advertise affordable and convenient services provided by the United States Postal Service
Enhance Management Training
Acquire Management Feedback on new Standardized Operating Procedures
UPS & FedEx’s ability to efficiently deliver overnight letters as well as packages at reasonable prices.
On-line bill pay is causing a significant decrease in revenue for USPS.
With various websites offering free “e-cards”, this has also lead to a decrease as customers are finding cheaper alternatives to let loved ones know they are thought of on special occasions.
USPS has a monopoly on most first class mail
Should they need it, they have the financial backing of the federal government.
USPS’ inability to communicate effectively with customers.
Their failure to recognize the lack of communication within their organization.
Up-sell additional services
Modify or extend hours of operation
Temporary holiday locations
USPS is a vital entity to many Americans. It is essential that they work on the communication issues discussed above to ensure they maintain their ability to provide services to their customers. In order to truly succeed as a company, USPS must also take corrective measures to improve communication from within. Should USPS take into account the recommendations above, they would be able to see revenues begin to increase as well solidify their unity as a company.