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Ambient Social TV (CHI 2008)
Ambient Social TV (CHI 2008)
Ambient Social TV (CHI 2008)
Ambient Social TV (CHI 2008)
Ambient Social TV (CHI 2008)
Ambient Social TV (CHI 2008)
Ambient Social TV (CHI 2008)
Ambient Social TV (CHI 2008)
Ambient Social TV (CHI 2008)
Ambient Social TV (CHI 2008)
Ambient Social TV (CHI 2008)
Ambient Social TV (CHI 2008)
Ambient Social TV (CHI 2008)
Ambient Social TV (CHI 2008)
Ambient Social TV (CHI 2008)
Ambient Social TV (CHI 2008)
Ambient Social TV (CHI 2008)
Ambient Social TV (CHI 2008)
Ambient Social TV (CHI 2008)
Ambient Social TV (CHI 2008)
Ambient Social TV (CHI 2008)
Ambient Social TV (CHI 2008)
Ambient Social TV (CHI 2008)
Ambient Social TV (CHI 2008)
Ambient Social TV (CHI 2008)
Ambient Social TV (CHI 2008)
Ambient Social TV (CHI 2008)
Ambient Social TV (CHI 2008)
Ambient Social TV (CHI 2008)
Ambient Social TV (CHI 2008)
Ambient Social TV (CHI 2008)
Ambient Social TV (CHI 2008)
Ambient Social TV (CHI 2008)
Ambient Social TV (CHI 2008)
Ambient Social TV (CHI 2008)
Ambient Social TV (CHI 2008)
Ambient Social TV (CHI 2008)
Ambient Social TV (CHI 2008)
Ambient Social TV (CHI 2008)
Ambient Social TV (CHI 2008)
Ambient Social TV (CHI 2008)
Ambient Social TV (CHI 2008)
Ambient Social TV (CHI 2008)
Ambient Social TV (CHI 2008)
Ambient Social TV (CHI 2008)
Ambient Social TV (CHI 2008)
Ambient Social TV (CHI 2008)
Ambient Social TV (CHI 2008)
Ambient Social TV (CHI 2008)
Ambient Social TV (CHI 2008)
Ambient Social TV (CHI 2008)
Ambient Social TV (CHI 2008)
Ambient Social TV (CHI 2008)
Ambient Social TV (CHI 2008)
Ambient Social TV (CHI 2008)
Ambient Social TV (CHI 2008)
Ambient Social TV (CHI 2008)
Ambient Social TV (CHI 2008)
Ambient Social TV (CHI 2008)
Ambient Social TV (CHI 2008)
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Ambient Social TV (CHI 2008)

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Slides from CHI 2008 Presentation of the paper \"Ambient Social TV: Drawing People into a Shared Experience\" by Gunnar Harboe, Crysta Metcalf, Frank Bentley, Joe Tullio, Noel Massey and Guy Romano

Slides from CHI 2008 Presentation of the paper \"Ambient Social TV: Drawing People into a Shared Experience\" by Gunnar Harboe, Crysta Metcalf, Frank Bentley, Joe Tullio, Noel Massey and Guy Romano

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    • 1. Ambient Social TV Gunnar Harboe, Crysta Metcalf, Frank Bentley, Joe Tullio, Noel Massey, Guy Romano Drawing People into a Shared Experience
    • 2. Introduction
    • 3. Summary <ul><li>Social Television: creating a remote shared experience around watching TV </li></ul><ul><li>Ambient devices for social awareness </li></ul><ul><li>Two-week user-study in 2x5 households </li></ul><ul><li>Ambient devices helped put people in touch </li></ul><ul><li>Social TV demands interaction options for multiple levels of engagement </li></ul>
    • 4. <ul><li>Remotely shared TV-watching experience </li></ul><ul><li>“Like watching TV together” </li></ul><ul><li>Presence + communication (+ sharing content) </li></ul>Social Television
    • 5. <ul><li>Buddy list with channel/program context </li></ul><ul><li>Program recommendations </li></ul><ul><li>Text chats </li></ul><ul><li>Voice calls </li></ul><ul><li>Video chats </li></ul><ul><li>Emoticons </li></ul><ul><li>Multiplayer quiz games </li></ul>Social TV Features
    • 6. Social TV Systems <ul><li>AmigoTV (Coppens et al. 2004) </li></ul><ul><li>Telebuddies (Luyten et al. 2006) </li></ul><ul><li>Media Center Buddies (Regan & Todd 2004) </li></ul><ul><li>PARC Social TV (Oehlberg et al. 2006) </li></ul><ul><li>Reflexion (Cullinan & Agamanolis 2006) </li></ul><ul><li>ConnecTV (Boertjes 2007) </li></ul><ul><li>CollaboraTV (Harrison & Amento 2007) </li></ul><ul><li>2BeOn (Abreu et al. 2001) </li></ul>
    • 7. Motorola Labs’ Social TV Project
    • 8. Social TV 1 <ul><li>Investigated live voice sessions </li></ul><ul><ul><li>Provided social and practical benefits </li></ul></ul><ul><ul><li>Some indications of potential problems </li></ul></ul>1 2 3 4 Harboe et al. (2008) “The Uses of Social Television” in ACM Computers in Entertainment
    • 9. Social TV 2 <ul><li>Investigate naturally occurring instances of interaction, not-pre arranged sessions </li></ul><ul><li>Investigate behaviors leading up to a communication session </li></ul><ul><li>Introduce ambient displays as extension of presence </li></ul>
    • 10. Social TV 2 <ul><li>Test an experience without freeform communication (no voice, just presence) </li></ul><ul><li>Primarily a research probe: design priority to gather data, not provide the best possible experience </li></ul>
    • 11. System Description
    • 12. System Components
    • 13. System Components
    • 14. Features <ul><li>Ambient devices </li></ul><ul><li>Presence </li></ul><ul><li>Communication </li></ul>
    • 15. Ambient Devices <ul><li>Ambient Orb (Ambient Devices, Inc.) </li></ul><ul><li>Virtual Orb (Chumby) (www.chumby.com) </li></ul>
    • 16. Ambient Devices <ul><li>Social Awareness (even when TV off) </li></ul><ul><ul><li>Changing colors </li></ul></ul><ul><ul><li>(Pulsing) </li></ul></ul><ul><li>Number of buddies watching Social TV: </li></ul><ul><ul><li>None One Multiple </li></ul></ul>
    • 17. Presence
    • 18. Presence <ul><li>Buddy list </li></ul>
    • 19. Presence <ul><li>Buddy list </li></ul>
    • 20. Presence <ul><li>Buddy list </li></ul>Channel banner
    • 21. Presence <ul><li>Buddy list Channel banner </li></ul>
    • 22. Presence <ul><li>Buddy list Channel banner </li></ul>Pop-ups
    • 23. Presence <ul><li>Buddy list Channel banner Pop-ups </li></ul>
    • 24. Communication
    • 25. Communication Suggestions
    • 26. Communication <ul><li>Suggestions </li></ul>
    • 27. <ul><li>Suggestions </li></ul>Communication Emoticons
    • 28. Communication <ul><li>Suggestions Emoticons </li></ul>
    • 29. Communication <ul><li>Suggestions Emoticons </li></ul>Canned text messages
    • 30. Communication <ul><li>Suggestions Emoticons Canned text messages </li></ul>Metcalf et al. (2008): “Examining Presence and Lightweight Messaging in a Social Television Experience” – forthcoming
    • 31. Study Description
    • 32. Study Design <ul><li>2 groups of 5 households </li></ul><ul><ul><li>1 system/household, all 5 connected </li></ul></ul><ul><ul><li>2 weeks per group </li></ul></ul>
    • 33. Participants <ul><li>Group A </li></ul><ul><ul><li>Female (+families) </li></ul></ul><ul><ul><li>26-33 </li></ul></ul><ul><ul><li>4 married, 1 engaged </li></ul></ul><ul><ul><li>3 with (small) children </li></ul></ul><ul><ul><li>Friends and family members </li></ul></ul><ul><li>Group B </li></ul><ul><ul><li>Female (+families) </li></ul></ul><ul><ul><li>46-53 </li></ul></ul><ul><ul><li>4 married, 1 divorced </li></ul></ul><ul><ul><li>All with teenagers </li></ul></ul><ul><ul><li>Friends and family members </li></ul></ul>
    • 34. Data and Analysis <ul><li>Interviews, voice mail diaries, system logs </li></ul><ul><li>Qualitative analysis: Affinity method </li></ul>
    • 35. Usage
    • 36. Measurable Use 185 N/A Canned text messages sent 120 59 Emoticons sent 160 62 Buddy’s show joined via buddy list 390 185 Buddy list views 181 154 Social TV watched (hrs) B A Activity
    • 37. Reported Use <ul><li>“ Every time I walked back and forth, I’d see [the orb]” (B3) </li></ul><ul><li>“ Every time I passed by, a thousand times a day, I would look to see what color it was.” (B1) </li></ul>
    • 38. Reported Use <ul><li>“ Every time I walked back and forth, I’d see [the orb]” (B3) </li></ul><ul><li>“ Every time I passed by, a thousand times a day, I would look to see what color it was.” (B1) </li></ul><ul><li>“ Just about every time I turned it on, if I saw someone was on, I called their house.” (B1) </li></ul>
    • 39. Use-Cases <ul><li>“ The first thing I’ll do is I’ll look at the orb. […] Then I’ll turn on the TV.” (A2) </li></ul>
    • 40. Use-Cases <ul><li>“ I’ll quickly turn it on and see who’s on and what they’re watching.” (A1) </li></ul>
    • 41. Use-Cases <ul><li>“ Something they were watching might grab my attention more than what I thought I was going to watch.” (A3) </li></ul>
    • 42. Use-Cases <ul><li>“ I’ll see what they are watching and I’ll usually send out shout-outs based on what they are watching, or the thumbs down or whatever.” (A2) </li></ul>
    • 43. Use-Cases <ul><li>“ I do thumbs up [or] thumbs down, wait to see if there’s a reaction, and if there is I’ll send a message.” (B3) </li></ul>
    • 44. Use-Cases <ul><li>“ I’ll say, ‘Who’s there?’ and if it comes back that it’s not one of their kids and it’s my girlfriend or something, then I’ll pick up the phone.” (B1) </li></ul>
    • 45. Use-Cases <ul><li>“ I noticed the orb was blue, so I knew somebody had their television on, and sure enough, it was [B2’s household]. And I knew that her husband’s at work and her kids were at school, so I deduced it was [B2]. And so without even saying ‘Who’s there?’ I immediately went to her channel, which was Oprah , and I sent her a thumbs-up. And then she thumbs-upped me, and then two seconds later I said [to myself], ‘This is dumb!’ And then [I called her, and] we had a whole conversation.” (B1) </li></ul>
    • 46. Findings
    • 47. Ambient Awareness <ul><li>Ambient orbs provided peripheral social awareness while not watching </li></ul><ul><li>“ Since I had [the Chumby] in the kitchen, it was just while I was cooking… it was like, ‘Oh, I wonder who’s on.’” (A1) </li></ul><ul><li>“ I notice when the color’s on, whether it’s purple or blue; I know that someone else is actually on the system.” (B3) </li></ul>
    • 48. Feeling Connected <ul><li>This social awareness inspired a feeling of togetherness </li></ul><ul><li>“ I liked coming into the house and saying, ‘Oh, someone’s home watching TV too now.’ […] It was like a friendly feeling; like, ‘Someone else is home and I’m not the only one home tonight.’” (B1) </li></ul>
    • 49. Motivation to Turn On <ul><li>Ambient orbs provided reasons to turn on the TV </li></ul><ul><li>“ The orb was purple, so I thought, ‘Wow, that’s a lot of people on!’ and so I turned it on.” (B1) </li></ul>
    • 50. Providing Context <ul><li>Situating the ambient displays within a larger system enriched the ambient information </li></ul><ul><li>“ There’d be no reason to have an orb [if] I can’t turn it on and see who it’s connected to.” (B1) </li></ul><ul><li>“ As the two weeks progressed, I kinda had a feel [about who might be on].” (A1) </li></ul>
    • 51. Increasing Engagement Full involvement Talking on the phone Exchanging lightweight messages Co-viewing program Viewing buddy list Peripheral awareness Noticing ambient display
    • 52. Reactions <ul><li>“ A stupid toy” (B1) </li></ul><ul><li>“ Just kinda boring” (B5b) </li></ul><ul><li>“ I wouldn’t buy it” (A4) </li></ul><ul><li>“ It’s just no use” (B4) </li></ul><ul><li>“ So unnecessary” (B3b) </li></ul><ul><li>“ [Not] something that I would use” (A3) </li></ul>
    • 53. Reactions <ul><li>“ A stupid toy” (B1) </li></ul><ul><li>“ Just kinda boring” (B5b) </li></ul><ul><li>“ I wouldn’t buy it” (A4) </li></ul><ul><li>“ It’s just no use” (B4) </li></ul><ul><li>“ So unnecessary” (B3b) </li></ul><ul><li>“ [Not] something that I would use” (A3) </li></ul><ul><li>Not their close friends </li></ul><ul><li>Not enough free communication </li></ul>
    • 54. Reactions <ul><li>“ A stupid toy” (B1) </li></ul><ul><li>“ Just kinda boring” (B5b) </li></ul><ul><li>“ I wouldn’t buy it” (A4) </li></ul><ul><li>“ It’s just no use” (B4) </li></ul><ul><li>“ So unnecessary” (B3b) </li></ul><ul><li>“ [Not] something that I would use” (A3) </li></ul><ul><li>“ I love the orb” (A2, B5) </li></ul><ul><li>“ We liked the orb” (B1) </li></ul><ul><li>“ The coolest part” (A3) </li></ul><ul><li>“ Cool” (A2, A4) </li></ul><ul><li>“ That was neat” (A1b) </li></ul><ul><li>“ The orb is the interesting thing” (B4) </li></ul>
    • 55. Conclusion
    • 56. Takeaways: Ambient <ul><li>Television use can be a meaningful social signal, well suited to an ambient display </li></ul><ul><li>Ambient information becomes richer when it is part of a greater system </li></ul>
    • 57. Takeaways: Social TV <ul><li>Social television systems benefit from an ambient mode of interaction </li></ul><ul><li>Need to support interactions at all different levels of engagement </li></ul>
    • 58. Current/Future Work <ul><li>Study communicative Social TV systems </li></ul><ul><li>Further in-home testing, longer periods </li></ul><ul><li>Explore other ambient presence modes </li></ul><ul><li>Embed ambient devices in other systems </li></ul>
    • 59. Thanks <ul><li>Larry Marturano </li></ul><ul><li>Elaine Huang </li></ul><ul><li>Seonyoung Park </li></ul><ul><li>Ambient Devices, Inc. </li></ul><ul><li>chumby.com </li></ul>
    • 60. Questions? <ul><li>? </li></ul>

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