Ambient Social TV (CHI 2008)

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    Ambient Social TV (CHI 2008) - Presentation Transcript

    1. Ambient Social TV Gunnar Harboe, Crysta Metcalf, Frank Bentley, Joe Tullio, Noel Massey, Guy Romano Drawing People into a Shared Experience
    2. Introduction
    3. Summary
      • Social Television: creating a remote shared experience around watching TV
      • Ambient devices for social awareness
      • Two-week user-study in 2x5 households
      • Ambient devices helped put people in touch
      • Social TV demands interaction options for multiple levels of engagement
      • Remotely shared TV-watching experience
      • “Like watching TV together”
      • Presence + communication (+ sharing content)
      Social Television
      • Buddy list with channel/program context
      • Program recommendations
      • Text chats
      • Voice calls
      • Video chats
      • Emoticons
      • Multiplayer quiz games
      Social TV Features
    4. Social TV Systems
      • AmigoTV (Coppens et al. 2004)
      • Telebuddies (Luyten et al. 2006)
      • Media Center Buddies (Regan & Todd 2004)
      • PARC Social TV (Oehlberg et al. 2006)
      • Reflexion (Cullinan & Agamanolis 2006)
      • ConnecTV (Boertjes 2007)
      • CollaboraTV (Harrison & Amento 2007)
      • 2BeOn (Abreu et al. 2001)
    5. Motorola Labs’ Social TV Project
    6. Social TV 1
      • Investigated live voice sessions
        • Provided social and practical benefits
        • Some indications of potential problems
      1 2 3 4 Harboe et al. (2008) “The Uses of Social Television” in ACM Computers in Entertainment
    7. Social TV 2
      • Investigate naturally occurring instances of interaction, not-pre arranged sessions
      • Investigate behaviors leading up to a communication session
      • Introduce ambient displays as extension of presence
    8. Social TV 2
      • Test an experience without freeform communication (no voice, just presence)
      • Primarily a research probe: design priority to gather data, not provide the best possible experience
    9. System Description
    10. System Components
    11. System Components
    12. Features
      • Ambient devices
      • Presence
      • Communication
    13. Ambient Devices
      • Ambient Orb (Ambient Devices, Inc.)
      • Virtual Orb (Chumby) (www.chumby.com)
    14. Ambient Devices
      • Social Awareness (even when TV off)
        • Changing colors
        • (Pulsing)
      • Number of buddies watching Social TV:
        • None One Multiple
    15. Presence
    16. Presence
      • Buddy list
    17. Presence
      • Buddy list
    18. Presence
      • Buddy list
      Channel banner
    19. Presence
      • Buddy list Channel banner
    20. Presence
      • Buddy list Channel banner
      Pop-ups
    21. Presence
      • Buddy list Channel banner Pop-ups
    22. Communication
    23. Communication Suggestions
    24. Communication
      • Suggestions
      • Suggestions
      Communication Emoticons
    25. Communication
      • Suggestions Emoticons
    26. Communication
      • Suggestions Emoticons
      Canned text messages
    27. Communication
      • Suggestions Emoticons Canned text messages
      Metcalf et al. (2008): “Examining Presence and Lightweight Messaging in a Social Television Experience” – forthcoming
    28. Study Description
    29. Study Design
      • 2 groups of 5 households
        • 1 system/household, all 5 connected
        • 2 weeks per group
    30. Participants
      • Group A
        • Female (+families)
        • 26-33
        • 4 married, 1 engaged
        • 3 with (small) children
        • Friends and family members
      • Group B
        • Female (+families)
        • 46-53
        • 4 married, 1 divorced
        • All with teenagers
        • Friends and family members
    31. Data and Analysis
      • Interviews, voice mail diaries, system logs
      • Qualitative analysis: Affinity method
    32. Usage
    33. Measurable Use 185 N/A Canned text messages sent 120 59 Emoticons sent 160 62 Buddy’s show joined via buddy list 390 185 Buddy list views 181 154 Social TV watched (hrs) B A Activity
    34. Reported Use
      • “ Every time I walked back and forth, I’d see [the orb]” (B3)
      • “ Every time I passed by, a thousand times a day, I would look to see what color it was.” (B1)
    35. Reported Use
      • “ Every time I walked back and forth, I’d see [the orb]” (B3)
      • “ Every time I passed by, a thousand times a day, I would look to see what color it was.” (B1)
      • “ Just about every time I turned it on, if I saw someone was on, I called their house.” (B1)
    36. Use-Cases
      • “ The first thing I’ll do is I’ll look at the orb. […] Then I’ll turn on the TV.” (A2)
    37. Use-Cases
      • “ I’ll quickly turn it on and see who’s on and what they’re watching.” (A1)
    38. Use-Cases
      • “ Something they were watching might grab my attention more than what I thought I was going to watch.” (A3)
    39. Use-Cases
      • “ I’ll see what they are watching and I’ll usually send out shout-outs based on what they are watching, or the thumbs down or whatever.” (A2)
    40. Use-Cases
      • “ I do thumbs up [or] thumbs down, wait to see if there’s a reaction, and if there is I’ll send a message.” (B3)
    41. Use-Cases
      • “ I’ll say, ‘Who’s there?’ and if it comes back that it’s not one of their kids and it’s my girlfriend or something, then I’ll pick up the phone.” (B1)
    42. Use-Cases
      • “ I noticed the orb was blue, so I knew somebody had their television on, and sure enough, it was [B2’s household]. And I knew that her husband’s at work and her kids were at school, so I deduced it was [B2]. And so without even saying ‘Who’s there?’ I immediately went to her channel, which was Oprah , and I sent her a thumbs-up. And then she thumbs-upped me, and then two seconds later I said [to myself], ‘This is dumb!’ And then [I called her, and] we had a whole conversation.” (B1)
    43. Findings
    44. Ambient Awareness
      • Ambient orbs provided peripheral social awareness while not watching
      • “ Since I had [the Chumby] in the kitchen, it was just while I was cooking… it was like, ‘Oh, I wonder who’s on.’” (A1)
      • “ I notice when the color’s on, whether it’s purple or blue; I know that someone else is actually on the system.” (B3)
    45. Feeling Connected
      • This social awareness inspired a feeling of togetherness
      • “ I liked coming into the house and saying, ‘Oh, someone’s home watching TV too now.’ […] It was like a friendly feeling; like, ‘Someone else is home and I’m not the only one home tonight.’” (B1)
    46. Motivation to Turn On
      • Ambient orbs provided reasons to turn on the TV
      • “ The orb was purple, so I thought, ‘Wow, that’s a lot of people on!’ and so I turned it on.” (B1)
    47. Providing Context
      • Situating the ambient displays within a larger system enriched the ambient information
      • “ There’d be no reason to have an orb [if] I can’t turn it on and see who it’s connected to.” (B1)
      • “ As the two weeks progressed, I kinda had a feel [about who might be on].” (A1)
    48. Increasing Engagement Full involvement Talking on the phone Exchanging lightweight messages Co-viewing program Viewing buddy list Peripheral awareness Noticing ambient display
    49. Reactions
      • “ A stupid toy” (B1)
      • “ Just kinda boring” (B5b)
      • “ I wouldn’t buy it” (A4)
      • “ It’s just no use” (B4)
      • “ So unnecessary” (B3b)
      • “ [Not] something that I would use” (A3)
    50. Reactions
      • “ A stupid toy” (B1)
      • “ Just kinda boring” (B5b)
      • “ I wouldn’t buy it” (A4)
      • “ It’s just no use” (B4)
      • “ So unnecessary” (B3b)
      • “ [Not] something that I would use” (A3)
      • Not their close friends
      • Not enough free communication
    51. Reactions
      • “ A stupid toy” (B1)
      • “ Just kinda boring” (B5b)
      • “ I wouldn’t buy it” (A4)
      • “ It’s just no use” (B4)
      • “ So unnecessary” (B3b)
      • “ [Not] something that I would use” (A3)
      • “ I love the orb” (A2, B5)
      • “ We liked the orb” (B1)
      • “ The coolest part” (A3)
      • “ Cool” (A2, A4)
      • “ That was neat” (A1b)
      • “ The orb is the interesting thing” (B4)
    52. Conclusion
    53. Takeaways: Ambient
      • Television use can be a meaningful social signal, well suited to an ambient display
      • Ambient information becomes richer when it is part of a greater system
    54. Takeaways: Social TV
      • Social television systems benefit from an ambient mode of interaction
      • Need to support interactions at all different levels of engagement
    55. Current/Future Work
      • Study communicative Social TV systems
      • Further in-home testing, longer periods
      • Explore other ambient presence modes
      • Embed ambient devices in other systems
    56. Thanks
      • Larry Marturano
      • Elaine Huang
      • Seonyoung Park
      • Ambient Devices, Inc.
      • chumby.com
    57. Questions?
      • ?

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