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Uhs 2062 Employees Attitudes, Satisfaction And Commitment (2010)
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Uhs 2062 Employees Attitudes, Satisfaction And Commitment (2010)


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  • 1. Employees’ attitudes, satisfaction, emotion and commitmentPrepared By:SitiRokiahSiwokfor UHS 2062 at UTM
  • 2. Job related attitudes
    Assessing employee attitudes about their jobs is one of the major tasks of IO psychologist.
    Among the most commonly studied job related attitudes are job satisfaction and organizational commitment.
    Although 2 different constructs, j ob satisfaction and organizational commitment are highly correlated and result in similar employee behaviours.
  • 3. Satisfaction & org. commitment
    Meta analyses show that satisfied employees
    tend to be committed employees.
    However, the relationship job satisfaction and performance are not consistent across jobs.
    Both of these two work-related attitudes are multifaced.
  • 4. Approaches to study job satisfaction
    Global approach
    Facet approach
    Examples of facets : pay, job conditions, promotion opportunities etc
  • 5. Assessment of job satisfaction
    Job satisfaction can be assessed by asking how employees feel about their job, either by using questionnaire or interview.
    Minnesota Satisfaction Questionnaire
    Job descriptive index
  • 6. What causes employees to be satisfied with and committed to their jobs?
  • 7. Perspectives to the study of job satisfaction
    Personality perspective
    Environmental perspective
    Interactionist perspective
  • 8. Genetic Predisposition
    Genetic predisposition (30%), a study by Arvey et. al.1989, 1994), due to the presence of inherited personality traits such as “negative affectivity”.
    Genetic predisposition studies are controversial and received lots of criticism
    Any takers for further studies?
  • 9. Personality variables
  • 10. Life satisfaction
    People who are satisfied with other aspects of life seems to be satisfied with their jobs., that is “people who are happy with their jobs are happy with their life and vice versa”
    Fancy using “John Travolta method”?
  • 11. Others: Culture and intelligence
    Culture plays great role
    …and if you are too “ smart”, you won’t be hired.
  • 12. Commitment
    Affective commitment:
    the extent to which an employee wants to remain with the organization , cares about the organization and willing to exert effort on its behalf.
  • 13. Commitment
    Continuance commitment:
    The extent an employee believes that s/he must remain with the organization due to the time , efforts and expense that s/he has invested.
  • 14. Commitment
    Normative commitment:
    The extent the employee feel obliged to the organization, and thus feels that s/he must remain with the organization.
  • 15. Consequences of Satisfaction/Dissatisfaction and Negative Work Attitude
    Job performance
  • 16. References
    Aamodt, M.G (2007). Industrial and organizational psychology. An applied approach. Belmont, CA: Thomson