PCG Presentation

Private Client Group Insurance Brokers and Consultants

Welcome to ECBM “Welcome to ECBM. We have assembled some of the best minds in the insurance brokerage business who also have expertise in the industries we serve. As specialists, we understand the unique needs of each sector, and stay current with the ever changing business, financial, and legal issues critical to clients. This approach allows us to build programs that respond appropriately when needed and to anticipate future needs. Our goal is to work hard to serve our clients in Charles Bernier, CPCU, ARM the most cost-effective manner, President and CEO without sacrificing quality.”

ECBM • Our History • Our Mission and Vision • Over 70 Employees • Two Locations • National Capabilities • Industry Involvement & Position of Leadership

The ECBM Difference We have committed to an excellence model that continually endeavors to provide a unique service experience. We pull together all our resources; from within our office, and from our affiliates throughout the country; to work as a united team to deliver quality and service – efficiently and effectively – all through one mediator: Your Client Advisor.

ECBM – Industry Focus • Real Estate • Construction • Transportation • Distribution • Manufacturing & Technology • Private Client

ECBM – Discussion Points Needs and Issues Limitations • Analytical & • Time Consultative • Expertise • Brokerage • Fiduciary • Administration Responsibilities Need for Trusted Advisor and Oversight

Our Process We understand insurance programs are not the same for every Client. Therefore, we strive to understand our Client’s insurance needs and by actively and directly interacting with insurance company underwriters, we are able to communicate with them efficiently and effectively. Product Claims Specialists Client Trusted Insurance Family Advisor Companies Account Other Team Fields Experts

Service Team Client Lourdes Ogidigben Private Client Group Paula Devaney Maria Dennin Elizabeth Wright Claims Manager Director - Accounting Account Manager Private Client Group Shashwat Dave Kim Donahue Tish Shea Claims Executive Accounting Representative Account Associate Private Client Group

Personal Risk Assessment • Identification of assets owned directly or indirectly (Trusts, LLCs, etc.). • Overall evaluation of potential financial loss. • Review of all contracts and leases to ascertain assumption of risk. • Review and analysis of existing coverage for adequacy. • Development of plan to maximize insurance potential by reducing gaps or duplication in coverage. • Selection and implementation of insurance plan. • Annual evaluation of insurance plan and market.

Service Model • Confidentiality Agreement • Commitment to Excellence • Client Retention • Length of Relationships • Benefits of Specialization • Participation in Family Office, Family Business, and Wealth Management Events to continually monitor industry and trends. • Outsourcing partner to trusted advisors. • Agent Advisory Council Member to Fireman’s Fund and AIG, recommending coverage changes and enhancements.

Service Model • Account Management • Daily Service Issues • Quality Management • Full use of Automation • Schedules of Insurance • Broken down by locations, names, policy types, etc. – as requested by client. • Wealth of Insurance and Risk Management Knowledge at your disposal – in all areas. • Stewardship Reviews

Service Model • Claims Management – Long Term Answer to Controlling Cost • Review of claims prior to turning in to company. • Monitoring of claim to prompt conclusion and settlement. • ECBM personnel on call 24 hours/365 days. • Billing - Premium Allocation • Broken down by entity, property, category, etc. • Full disclosure of commissions. • Ability to bill or invoice premium allocation to individuals (on shared policies).

Stewardship/Service Plan Annual Evaluation of Insurance Plan • Confidentiality Agreement • Process begins 150 Days Prior to Renewal. • Fluctuate coverage based on individual or lifestyle changes. • Monitor market changes, whether positive (coverage enhancements, or new coverages available) or negative (change in company’s financial stability, reduction in coverage, etc.) to modify coverage accordingly.

Strategic Management • Common Anniversary Dates • Consolidation of Policies • Reduction of Carriers, Policies, Bills, and Paper • Additional Leverage with Carrier • Improved Pricing on Entire Account • Claims Management and Service • Valuable Time Savings • Elimination of Duplicate Coverage • Annual Review • Simplified Billing

Coverages Property Coverage Kidnap, Ransom, and Extortion Automobile Insurance Increased Mold Remediation Snowmobile Insurance Workers’ Compensation Cov. Motorcycle Insurance Employment Practices Liability Recreational Vehicles Earthquake Coverage Antique Auto Coverage Equine Coverage Aviation Insurance Increased Loss Assessment Valuable Articles & Collections Personal Group Umbrella Flood Coverage Travel Insurance Excess Flood Coverage Life Insurance Excess Liability Coverage Disability Insurance Family Office Coverage Personal Directors/Officers’ Liability Watercraft, including Mega Yachts Health Insurance for Domestic Employees

Services Personal Risk Management Art Collection Management (Videotaping and Cataloging) Personal Security Services Global Emergency Travel Services Home Appraisals Claims Advise and Advocacy Employment Related Background Checks Travel Advisory Financial Services Identity Theft – Restoration Services Electronic Equipment Maintenance Program

Contact Sheet PRIMARY CONTACT Lourdes Ogidigben, CIC, CISR Vice President, Private Client Group ECBM Four Falls Corporate Center, Suite 405 300 Conshohocken State Road West Conshohocken, PA 19428 Phone: 1-888-313-3226, Ext 1288 Fax: 610-667-2208 E-Mail: logidigben@ecbm.com SECONDARYCONTACT Gloria Forbes, CPCU, ARM Executive Vice President ECBM Four Falls Corporate Center, Suite 405 300 Conshohocken State Road West Conshohocken, PA 19428 Phone: 1-888-313-3226, Ext 1266 Fax: 610-667-2208 E-Mail: gforbes@ecbm.com

Thank you! We appreciate the opportunity to discuss our capabilities and how we can serve you!

PCG Presentation

by guest1085040 on Mar 01, 2010

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