Employee As Customerv4

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  • 1. My personal philosophy…
    • Toss out what does not work in your life and keep what does
    • After a disappointment – take what you’ve learned and see how it can best be applied to your life
    • Surround yourself with people who share similar dreams and goals
    • Always be kind – and correct those who confuse kindness with weakness
    Next - are some beliefs on business from others that align with my own…
  • 2. “ You have to treat your employees like customers.” —Herb Kelleher, complete answer, upon being asked his “secrets to success” Source: Joe Nocera, NYT , “Parting Words of an Airline Pioneer,” on the occasion of Herb Kelleher’s retirement after 37 years at Southwest Airlines (SWA’s pilots union took out a full-page ad in USA Today thanking HK for all he had done; across the way in Dallas American Airlines’ pilots were picketing the Annual Meeting)
  • 3. The Customer Comes Second: Put Your People First and Watch ’Em deliver — Hal Rosenbluth and Diane McFerrin Peters
  • 4. Organizations exist to serve . Period. Leaders live to serve . Period.
  • 5. “ eighty percent of success is showing up.” — Woody Allen
  • 6. “ You can make more friends in two months b y becomin g interested in other p eo p le than you can in two years by trying to get other people interested in you.” —Dale Carnegie
  • 7. “ People want to be part of something larger than themselves . They want to be part of something they’re really proud of, that they’ll fight for , sacrifice for , trust .” — Howard Schultz, Starbucks ( IBD /09.05)
  • 8. “ We are a ‘Life Success’ Company.” Dave Liniger, founder, RE/MAX
  • 9. To summarize my career experience:
    • Human Resources
    • Employee Relations
    • Customer Service
    • Facilities Management
    • Benefits Administration
    • Small Business Marketing and Operations
    • A previous business owner of 10 years with additional career experience working in positions of team, coaching and leadership roles.
    • Thank you for viewing my presentation.
    • Very truly yours,
    • Darryl Brooks
    • 626-394-0703
    • [email_address]