The Future Of Student Services Will Be Decided By Today’s First Graders Graham Tracey Product Manager, Student Datatel, In...
<ul><li>  2017 </li></ul><ul><li>3 million more women than men </li></ul><ul><li>3 million entering freshman </li></ul>
Entering freshman 28% Growth 11% Growth Source:  U.S. Department of Education
 
Helicopter Parents… … becoming personal trainers “ I tend to use the phrase ‘parents as personal trainers.’ It’s more than...
 
 
It’s about “keeping it real” <ul><li>Emotional </li></ul><ul><li>Unpredictable </li></ul><ul><li>Always different </li></u...
<ul><li>MMOGs </li></ul>
 
 
What is it about online gaming? <ul><li>Fast paced </li></ul><ul><li>Highly interactive </li></ul><ul><li>Artificial Intel...
 
 
 
E-commerce and lifestyle retail <ul><li>Amazon, iTunes, Netflix </li></ul><ul><ul><li>Predictive </li></ul></ul><ul><ul><l...
What kind of address book would you give to this generation?
2 nd  most visited Website in the world!
3M to 10.5M users in one year USA Today, March 9, 2006
Is social networking a fad? <ul><li>Networks of friends </li></ul><ul><li>Real-life extends virtually </li></ul><ul><li>Co...
Communication patterns are changing <ul><li>e-mail </li></ul><ul><ul><ul><ul><ul><li>Texting </li></ul></ul></ul></ul></ul...
Community in higher ed. <ul><li>The common theme amongst all of these influencers is community </li></ul><ul><li>Instituti...
 
 
<ul><li>Isn’t Web  registration   good   enough ? </li></ul>
 
 
 
 
 
4:15pm 55° Friday, January 28, 2005 My Music My Stuff Download to Player… Contact Elizabeth Koppel:  I’m really looking fo...
4:16pm Friday, January 28, 2005 Arts & Sciences  Business  Education Arts & Sciences Fall 2005 MAT 1201 MAT 1201 PHY 1001 ...
MAT 1201 MAT 1201 PHY 1001 MAT 1201 SOC 1101 SOC 1101 SOC 1101 BIO 1110 BIO 1110 BIO 1110 PHY 1001 ENG 1101 ENG 1101 “ Jen...
Experience by 5 4 3 2 1 12 11 10 9 8 x x x x x F R W T M Weekly Schedule MAT 1201 MAT 1201 PHY 1001 MAT 1201 SOC 1101 SOC ...
Experience by 5 4 3 2 1 12 11 10 9 8 x x x x x F R W T M Weekly Schedule MAT 1201 MAT 1201 PHY 1001 MAT 1201 SOC 1101 SOC ...
Experience by 5 4 3 2 1 12 11 10 9 8 x x x x x F R W T M Weekly Schedule MAT 1201 MAT 1201 PHY 1001 MAT 1201 SOC 1101 SOC ...
Mobile / SMS <ul><li>Student is registered on a waitlist </li></ul><ul><li>Seat opens up receives SMS </li></ul>
Mobile / SMS <ul><li>Student replies back with secured text </li></ul>
Mobile / SMS <ul><li>Student receives confirmation and registration information. </li></ul>
So what is the future of student service? <ul><li>Technology enhancing on-line and off-line relationships </li></ul><ul><l...
They’re on their way…will you be ready? Graham Tracey Product Manager, Student Datatel, Inc. Booth 301 [email_address]
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The Future of Student Services Will Be Decided By Today's First Graders

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Just when you think your school is cool because your students can register online, the incoming class wants to use....Student services needs to be fluid and adapt to ever changing needs of the next generation and still meet your institutions' strategic enrollment management goals. Possible? Yes, you probably have the technology now. Learn more about how to offer the right student services for the next wave.

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The Future of Student Services Will Be Decided By Today's First Graders

  1. 1. The Future Of Student Services Will Be Decided By Today’s First Graders Graham Tracey Product Manager, Student Datatel, Inc .
  2. 2. <ul><li> 2017 </li></ul><ul><li>3 million more women than men </li></ul><ul><li>3 million entering freshman </li></ul>
  3. 3. Entering freshman 28% Growth 11% Growth Source: U.S. Department of Education
  4. 5. Helicopter Parents… … becoming personal trainers “ I tend to use the phrase ‘parents as personal trainers.’ It’s more than just hovering. In deans’ offices, it’s much more common to meet a student and have a parent sitting there join the meeting as well. The student says: ‘I invited my parents to the meeting because I think it would be good for them to hear how I am doing.’ Fred Wood, Vice Provost, UC Davis
  5. 8. It’s about “keeping it real” <ul><li>Emotional </li></ul><ul><li>Unpredictable </li></ul><ul><li>Always different </li></ul><ul><li>Colorful characters </li></ul><ul><li>Authentic </li></ul>
  6. 9. <ul><li>MMOGs </li></ul>
  7. 12. What is it about online gaming? <ul><li>Fast paced </li></ul><ul><li>Highly interactive </li></ul><ul><li>Artificial Intelligence </li></ul><ul><li>Socially engaging </li></ul>
  8. 16. E-commerce and lifestyle retail <ul><li>Amazon, iTunes, Netflix </li></ul><ul><ul><li>Predictive </li></ul></ul><ul><ul><li>Adaptive </li></ul></ul><ul><ul><li>Based on collaboration filters </li></ul></ul><ul><ul><li>Uses the community to help drive sales </li></ul></ul>
  9. 17. What kind of address book would you give to this generation?
  10. 18. 2 nd most visited Website in the world!
  11. 19. 3M to 10.5M users in one year USA Today, March 9, 2006
  12. 20. Is social networking a fad? <ul><li>Networks of friends </li></ul><ul><li>Real-life extends virtually </li></ul><ul><li>Constant communications </li></ul><ul><li>Online persona </li></ul>
  13. 21. Communication patterns are changing <ul><li>e-mail </li></ul><ul><ul><ul><ul><ul><li>Texting </li></ul></ul></ul></ul></ul><ul><ul><ul><ul><ul><li>IMing </li></ul></ul></ul></ul></ul><ul><ul><ul><ul><ul><li>FACEing </li></ul></ul></ul></ul></ul><ul><ul><ul><ul><ul><li>Blogging </li></ul></ul></ul></ul></ul>
  14. 22. Community in higher ed. <ul><li>The common theme amongst all of these influencers is community </li></ul><ul><li>Institutions have begun to use the community concept to provide service to students and others </li></ul><ul><li>Examples in admissions and student services, not yet in “core” services </li></ul>
  15. 25. <ul><li>Isn’t Web registration good enough ? </li></ul>
  16. 31. 4:15pm 55° Friday, January 28, 2005 My Music My Stuff Download to Player… Contact Elizabeth Koppel: I’m really looking forward to when you can join us here. Jennifer Alexander: Me too! Too bad its still eight months away! Elizabeth Koppel: Have you signed up for classes yet? Jennifer Alexander: I still need to add literature. I’ll do that now! Send 4:16pm Friday, January 28, 2005 Arts & Sciences Business Education Fall 2005 MAT 1201 MAT 1201 PHY 1001 MAT 1201 SOC 1101 SOC 1101 SOC 1101 BIO 1110 BIO 1110 BIO 1110 PHY 1001 STUDENT GOV MT BIKE CLUB My Stuff Campus Chat Experience by Adeline Frasier Beverly Everwood Carrie Jenkins [idle] Zach Downing Elizabeth Koppel Campus Chat Calendar My Stuff Mail Weekly Schedule Enroll Academic Progress Accounts Bookstore Course Catalog Directory Dormitory/Roommate Maps Preferences Course Catalog Experience by 12 TOTAL University Physics 3 PHY 1001 Calculus I 3 MAT 1201 3 3 Cr Title Course Introduction to Sociology SOC 1101 Introduction to Biology BIO 1110 5 4 3 2 1 12 11 10 9 8 x x x x x F R W T M Courses Weekly Schedule 55°
  17. 32. 4:16pm Friday, January 28, 2005 Arts & Sciences Business Education Arts & Sciences Fall 2005 MAT 1201 MAT 1201 PHY 1001 MAT 1201 SOC 1101 SOC 1101 SOC 1101 Composition Grammar Literature BIO 1110 BIO 1110 BIO 1110 PHY 1001 Biology Chemistry English Mathematics Soc & Psych Physics Literature English Advisor: You need to take Introduction to Literature (ENG 1101) as soon as possible to complete your AA on time. OK STUDENT GOV MT BIKE CLUB Course Catalog Experience by 5 4 3 2 1 12 11 10 9 8 x x x x x F R W T M Courses Weekly Schedule MWF 9 TR 10 TR 12 ENG 2101 Thematic Literature. Focuses on the overarching themes and plots in historic and modern literature. This symposium-style class will challenge your opinions and bring MWF 11 TR 12 TR 7 ENG 1201 British Plays. A survey of the illuminating plays from Shakespeare to the present day. Explore if the Bard really did write those lengthy, but amazing plays. Prerequisites: grade of “C” or better in ENG 1102. MWF 11 TR 12 ENG 1201 Twentieth Century Novel. A survey of the mind-swaying novels from Hemmingway to Nabokov; from Vonnegut to Gibson, and many other authors. Prerequisites: grade of “C” or better in ENG 1101. MWF 10 TR 11 ENG 1102 Classical Literature. Studies of Greek tragedies and Roman theater. Also strengthens critical thinking skills with an emphasis on writing improvement. Grade of “C” or better is required to advance to ENG 1201. MWF 9 TR 1 ENG 1101 Introduction to Literature. Focuses on skills required for effective writing in a variety of contexts. Also strengthens critical thinking skills with an emphasis on writing improvement. Grade of “C” or better is required to advance to ENG 1102. 12 TOTAL University Physics 3 PHY 1001 Calculus I 3 MAT 1201 3 3 Cr Title Course Introduction to Sociology SOC 1101 Introduction to Biology BIO 1110 Introduction to Literature 3 ENG 1101 15 TOTAL University Physics 3 PHY 1001 Calculus I 3 MAT 1201 3 3 Cr Title Course Introduction to Sociology SOC 1101 Introduction to Biology BIO 1110 ENG 1101 ENG 1101 55°
  18. 33. MAT 1201 MAT 1201 PHY 1001 MAT 1201 SOC 1101 SOC 1101 SOC 1101 BIO 1110 BIO 1110 BIO 1110 PHY 1001 ENG 1101 ENG 1101 “ Jennifer? It’s Elizabeth from school. Glad I caught you.” “ Hi, Elizabeth.” “ In the Fall, are you free Tuesdays after lunch, say 1pm?” “ I have English then.” “ Can you move it?” “ Just a second…” STUDENT GOV MT BIKE CLUB Experience by 5 4 3 2 1 12 11 10 9 8 x x x x x F R W T M Weekly Schedule
  19. 34. Experience by 5 4 3 2 1 12 11 10 9 8 x x x x x F R W T M Weekly Schedule MAT 1201 MAT 1201 PHY 1001 MAT 1201 SOC 1101 SOC 1101 SOC 1101 BIO 1110 BIO 1110 BIO 1110 PHY 1001 MAT 1201 PHY 1001 MAT 1201 SOC 1101 SOC 1101 SOC 1101 BIO 1110 BIO 1110 BIO 1110 PHY 1001 MAT 1201 MAT 1201 MAT 1201 SOC 1101 SOC 1101 SOC 1101 BIO 1110 BIO 1110 BIO 1110 STUDENT GOV MT BIKE CLUB ENG 1101 ENG 1101 5 4 3 2 1 12 11 10 9 8 x x x x x F R W T M PHY 1001 PHY 1001 ENG 1101 ENG 1101 ENG 1101 ENG 1101 ENG 1101 MAT 1201 MAT 1201
  20. 35. Experience by 5 4 3 2 1 12 11 10 9 8 x x x x x F R W T M Weekly Schedule MAT 1201 MAT 1201 PHY 1001 MAT 1201 SOC 1101 SOC 1101 SOC 1101 BIO 1110 BIO 1110 BIO 1110 PHY 1001 MAT 1201 PHY 1001 MAT 1201 SOC 1101 SOC 1101 SOC 1101 BIO 1110 BIO 1110 BIO 1110 PHY 1001 MAT 1201 MAT 1201 PHY 1001 MAT 1201 SOC 1101 SOC 1101 SOC 1101 PHY 1001 BIO 1110 BIO 1110 BIO 1110 MT BIKE CLUB STUDENT GOV ENG 1101 ENG 1101 5 4 3 2 1 12 11 10 9 8 x x x x x F R W T M ENG 1101 ENG 1101 ENG 1101 MAT 1201 MAT 1201 PHY 1001 PHY 1001 < Keep Tentative Your tentative registrations will expire in two hours. Would you like to keep these tentative or finish and pay? Finish and Pay >
  21. 36. Experience by 5 4 3 2 1 12 11 10 9 8 x x x x x F R W T M Weekly Schedule MAT 1201 MAT 1201 PHY 1001 MAT 1201 SOC 1101 SOC 1101 SOC 1101 BIO 1110 BIO 1110 BIO 1110 PHY 1001 MAT 1201 PHY 1001 MAT 1201 SOC 1101 SOC 1101 SOC 1101 BIO 1110 BIO 1110 BIO 1110 PHY 1001 PHY 1001 SOC 1101 SOC 1101 SOC 1101 BIO 1110 BIO 1110 BIO 1110 PHY 1001 “ Yes, I can meet Tuesdays at 1pm. Thanks!” STUDENT GOV MT BIKE CLUB 5 4 3 2 1 12 11 10 9 8 x x x x x F R W T M ENG 1101 ENG 1101 ENG 1101 MAT 1201 MAT 1201 PHY 1001 PHY 1001 The Campus Bookstore has required and recommended texts that you can reserve for Fall. Would you like to reserve your books now? Bookstore
  22. 37. Mobile / SMS <ul><li>Student is registered on a waitlist </li></ul><ul><li>Seat opens up receives SMS </li></ul>
  23. 38. Mobile / SMS <ul><li>Student replies back with secured text </li></ul>
  24. 39. Mobile / SMS <ul><li>Student receives confirmation and registration information. </li></ul>
  25. 40. So what is the future of student service? <ul><li>Technology enhancing on-line and off-line relationships </li></ul><ul><li>Intelligence, community, services, blending together </li></ul><ul><li>Cognizant of parents </li></ul><ul><li>Community </li></ul><ul><ul><li>Blogs </li></ul></ul><ul><ul><li>Portfolios </li></ul></ul><ul><ul><li>Discussion forums </li></ul></ul><ul><ul><li>Online personas </li></ul></ul><ul><li>“ Seems to learn about the user” </li></ul><ul><ul><li>Adaptive </li></ul></ul><ul><ul><li>Predictive </li></ul></ul><ul><li>Highly interactive </li></ul>
  26. 41. They’re on their way…will you be ready? Graham Tracey Product Manager, Student Datatel, Inc. Booth 301 [email_address]

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