Workplace services offering

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Workplace services offering

Workplace services offering

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  • Workplace Services Background For many businesses sector, the end-user computing environment has evolved in an ad-hoc fashion. Many organizations need to refresh and simplify their environments to bring down the cost of management, improve availability and reduce time to market for new capabilities. In addition, companies are looking to improve end-user productivity by upgrading their desktop , servers and messaging infrastructures to support newly available mobile and collaboration solutions. For these organizations, piecemeal and one-off initiatives cannot produce sufficient business value; they need a more transformational approach to their end-user computing environments. GSS America would work closely with organizations to fill those gaps in experience, and to provide the methods, tools and tactics to achieve high performance through a transformed end-user computing environment all at lower cost, and with greater business payback Workplace Service Goals Follow the sun services model - anytime, anywhere, any device. Industry benchmarks aligned to business outcome. Innovation that helps in adopting new technologies for improved end user productivity, through our global eco-system, thereby creating competitive differentiation for our competitors.

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  • 1. © This document contains confidential and proprietary information of GSS America. It is furnished for evaluation purposes only. Except with the express prior written permission of GSS America, this document and the information contained herein may not be published, disclosed, or used for any other purpose. | www.gssamerica.com Workplace Services
  • 2. GSS America’s Workplace service & Solutions would deliver high performance through a more reliable, less expensive and more secure end-user computing environment GSS Workplace services Overview & Landscape Wintel server migration & management Desktop Virtualization Desktop Management Messaging & Collaboration 2
    • .
  • 3. 24 x 7 Dedicated as well Shared Desk @ Customer Requirements GSS IT Help Desk Services Application & Infrastructure Environment Change support E-mail Voice (1800-xxx) Chat Agent End User Onsite Support Servers/ Desktops/Applications Infrastructure and Application Support (Vendor/OEM) (l-4) Categorization Resolution Logging Helpdesk (L-1) Escalation Technical Support (L-2) Practitioners Support (L-3) CDBM Call log DB Knowledge Shop Reports/Graphs Discovery/Assets Alerts/Notifications Staging 3 Service Descriptions
    • Provide First Level Extended Support for Infrastructure and Applications
    • Receipt, analysis, classification, recording of incidents
    • Catch , Log and Dispatch calls
    • Password resets
    • Remote Logging-in to the point of failure and applying relevant SOP for resolution
    • Pro-active monitoring using enterprise tools
    • Adhoc Reporting
    COST REDUCTION High End User Experience
  • 4. Service Descriptions 24 X 7 support Model GSS Desktop Management Services
    • Deskside services
    • User Account Management
    • Antivirus & Patch Management
    • Software Distribution
    • Asset Tracking
    • Printer Support
    • Install – Move – Add – Change Support
    • Breakfix Support
    • Handheld Management
    • Vendor Management
    4
  • 5. Service Descriptions
    • OS Migration services
    • Application Compatibility testing services
    • Office compatibility testing services
    • Office Migration services
    • SOE build and Customization services
    Technology Platforms
    • Windows XP, Vista & Windows 7
    • Office 2003, 2007 and 2010
    GSS Desktop Migration Services 5 Windows XP Windows Vista Office 2007 Office 2003 Automated Migration with ZERO data loss
  • 6. Service Description
    • Architect and design services
    • Wintel server Build, Management and monitoring services
    • Active Directory Implementation ,Migration and Management services
    • Assessment and Capacity planning services
    • Virtualization and Consolidation services
    Technology Platforms
    • Server 2003, 2008 and 2008 R2
    • AD 2003, 2008 and 2008 R2
    • Microsoft Terminal servers
    GSS Wintel Remote Server Management & Migration Services 6 Offshore – Onsite Hybrid Model Microsoft Best Practices Tool Based Approach
  • 7. Service Descriptions
    • Architect and Designing Messaging infrastructure
    • Microsoft Exchange 2003, 2007 and 2010 remote administration and support services
    • Microsoft Exchange Migration and Implementation services
    • MOSS implementation, remote administration and support services
    • Microsoft Unified Communication design & implementation services
    Technology Platforms
    • Exchange 2003, 2007 and 2010
    • Sharepoint 2007 and 2010
    • Microsoft OCS 2007 & 2010
    GSS Messaging & Collaboration Services 7
  • 8. Service Description
    • MSI package creation services
    • MSI package QA services @ Customer process & policies
    • Application upgrades and patch creation (MSP)
    • Automated Package distribution ( Single / Multisite )
    GSS Application Packaging & Distribution Services Technology Platforms
    • Windows XP
    • Windows Vista
    • Windows 7
    8
  • 9. Q & A 9
  • 10. © This document contains confidential and proprietary information of GSS America. It is furnished for evaluation purposes only. Except with the express prior written permission of GSS America, this document and the information contained herein may not be published, disclosed, or used for any other purpose. | www.gssamerica.com Thank You 10