Managed desktop services

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Managed desktop services

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Managed desktop services

  1. 1. Managed Desktop Services<br />© This document contains confidential and proprietary information of GSS America. It is furnished for evaluation purposes only. Except with the express prior written permission of GSS America, this document and the information contained herein may not be published, disclosed, or used for any other purpose. | www.gssamerica.com<br />
  2. 2. GSS America InfoTech Ltd. - Overview<br /><ul><li>A Public Listed IT Services company with 10 years in operations, headquartered in Hyderabad, India
  3. 3. One of the fastest growing IT companies in India
  4. 4. Specializes in providing Managed IT Services
  5. 5. Strong Business Acumen with Technology Leadership
  6. 6. SEI-CMMi Level-3 company, ITIL compliant processes, ISO 9001 and 27001 certifications
  7. 7. Global Operations Command Center (GOCC) and remote delivery center in Hyderabad, India
  8. 8. World-class delivery engine delivering solutions to 40+ Fortune 500 companies and 150+ Global 1000 companies
  9. 9. Best-in-class top tier technology alliances and domain intensive Centers of Excellence (CoEs)
  10. 10. Highly capable global team
  11. 11. Strong balance sheet and is well capitalized</li></ul>2<br />
  12. 12. GSS Managed Desktop Services<br />User Account<br />Management<br />Asset <br />Management<br />Desktop<br />Support<br />Desktop Support Levels <br /><ul><li>Level 0 support
  13. 13. Level 1 support
  14. 14. Level 2 support
  15. 15. Level 3 support</li></ul>Antivirus &<br />Patch <br />Management<br />SOE<br />Build<br />Services<br />Platforms Supported<br /><ul><li>Windows XP
  16. 16. Windows Vista
  17. 17. Windows 7</li></ul>Install Move <br />And Change<br />Tools <br /><ul><li>SCCM
  18. 18. Altiris
  19. 19. RDP, Dameware
  20. 20. Ximage
  21. 21. ACT/AOK
  22. 22. WSUS</li></ul>Printer<br />Support<br />OS<br />Migration<br />Software<br />Distribution<br />3<br />
  23. 23. GSS Desktop Support Services<br />Third party Vendor Support<br />( Level 3 ) – Breakfix & replacement<br />Customer<br />Voice<br />Email<br />Physical Support<br />Helpdesk tool<br />Remote Access<br />Offshore Helpdesk Support <br />( Level 0 ) <br />Offshore Remote Desktop support ( Level 1 )<br />Deskside Support<br /> ( Level 2 )<br />4<br />
  24. 24. GSS Install – Move – Add – Change Support<br />5<br />
  25. 25. GSS Desktop Migration Services<br />Hardware assessment for OS Migration <br />Application compatibility analysis and Mitigation<br />Office compatibility analysis & mitigation<br />Operating System Image creation & Customization(SOE)<br />Operating system Migration using standard tools <br />User State Migration <br />Warranty support after Migration<br />6<br />
  26. 26. GSS Asset Management Services<br />Asset Tagging & Tracking<br />Real-time Inventory status<br />Policy based & system managed software metering<br />License tracking<br />Reporting<br />Software Distribution Tool<br />Software License Tracking Component<br />Admin Console<br />Reporting Tool<br />Discovery Tool<br />7<br />
  27. 27. GSS Antivirus & Patch management<br />Discovery<br />Inventory<br /><ul><li>Proactive monitoring
  28. 28. Assistance in Virus removal
  29. 29. Updating OS & security patches
  30. 30. Coordinate with Security Team and manage eradication process.
  31. 31. Proactive support for risk management activities
  32. 32. Ensuring anti virus updates take place as per requirements
  33. 33. Proactive measures for handling any sorts of virus threats
  34. 34. Reporting </li></ul>Reporting &<br />Dashboard<br />Patch <br />Management<br />Network <br />Access<br />Control<br />Malicious Software<br />Protection<br />Management<br />Gateway<br />Antivirus<br />Audit & Compliance<br />Enforcement<br />8<br />
  35. 35. Sample - Report Generation & Analysis<br />ILLUSTRATIVE<br />9<br />
  36. 36. Patching and Metric Status Report<br />ILLUSTRATIVE<br />Sample Trend Analysis Report<br />10<br />
  37. 37. GSS Software Distribution Services<br />Software applications <br />Automated Software distrbution<br />Report back on failure<br />11<br />
  38. 38. Q & A<br />12<br />
  39. 39. Thank You<br />© This document contains confidential and proprietary information of GSS America. It is furnished for evaluation purposes only. Except with the express prior written permission of GSS America, this document and the information contained herein may not be published, disclosed, or used for any other purpose. | www.gssamerica.com<br />13<br />

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