Complete case study on microsoft g.smith v.patel_j.vogelbacher
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Complete case study on microsoft g.smith v.patel_j.vogelbacher

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The Innovators: Jamie Vogelbacher, Gwen Smith and Vinay Patel have taken on a case study evolved around Microsoft and their mobile phone Windows Phone 7. Microsoft is currently facing update failures ...

The Innovators: Jamie Vogelbacher, Gwen Smith and Vinay Patel have taken on a case study evolved around Microsoft and their mobile phone Windows Phone 7. Microsoft is currently facing update failures with this mobile device and many Samsung smartphones have been affected. What we present to you are the technical difficulties Microsoft has had to deal with and we offer recommended solutions based on our personal experience with smartphones as well as other possible solutions.

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Complete case study on microsoft g.smith v.patel_j.vogelbacher Complete case study on microsoft g.smith v.patel_j.vogelbacher Presentation Transcript

  • Microsoft
    Vinay Patel
    Gwen Smith
    Jamie Vogelbacher
  • Overview
    Company background
    Microsoft’s current issues
    Possible solutions
    Real World Case 3
    Recommended solutions
    References
  • Company Background
    Microsoft Corporation is more than the largest software company in the world. It is a market leader in the computer industry expanding from the operating systems.
    .
    Led by Bill Gates, the world's wealthiest individual and most famous businessman
    Became known for their first MS-DOS operating system-latest one being Windows 7
    Windows is one of the most used operating systems in the world
  • Company Background
    Microsoft’s primary duty is to motivate and inspire their customers to use their software in hopes of finding creative solutions to business with five business divisions:
    • Windows & Windows Live Division
    • Server and Tools
    • Online Services Division
    • Microsoft Business Division
    • Entertainment and Devices Division
  • Company Background
    Timeline of Microsoft
    Microsoft founded by Bill Gates and Paul Allen
    Releases Windows XP and launches Xbox
    Released Microsoft Word
    Windows NT launched
    Gates leaves Microsoft
    Awarded contract to provide OS for IBM-Known as MS-DOS
    Announces Windows Mobile
    Windows 7 is selling seven copies a second
    Releases Windows 3.0
    Invested 150 million into Apple stock
  • Microsoft’s current issues
    Windows Phone 7
    Software update failures
    Technical glitches
    Smartphone’s affected
    Corrupted hardware drivers
  • Possible Solutions
    Internet Connection
    Smaller Updates
    Storage Space
  • Real World Case 3
    Pro’s
    Microsoft ventured to other industries
    Established internal expertise's to support IT needs
    Developed software products for specific industries
    Con’s
    • May overstep its boundaries in specific industries
    • Not widely accepted
    • Has not provided business solutions to specific industry segments
  • Real World Case 3
  • Recommended Solutions
    • Send out smaller updates and perform thorough
    and intensive testing on software
    • Conduct a test run on phone’s storage space
  • References
    A history of Windows: Highlights from the first 25 years. (2011). Windows. Retrieved March 14, 2011. http://windows.microsoft.com/en-US/windows/history
    Bright, P. (2011, March 15). Retrieved March 15, 2011, from Wired: http://www.wired.com/epicenter/2011/03/carriers-not-your-customers/all/1
    Kolakowski, N. (March 3, 2011). Windows Phone 7 users report further update snafus, eWeek.com. Retrieved March 13, 2011 from http://www.eweek.com/c/a/Mobile-and-Wireless/Windows-Phone-7-Users-Report-Further-Update-Snafus-825373/
    Microsoft. Retrieved March 15, 2011, from CrunchBase: http://www.crunchbase.com/company/microsoft
    Microsoft Corporation. (2010, August 24). Retrieved March 14, 2011, from Microsoft: http://www.microsoft.com/about/companyinformation/ourbusinesses/en/us/business.aspx
     
  • References
    Nagy, A. (2011). Samsung Windows Phone 7 pre-nodo update issues continue? Retrieved March 14, 2011. http://pocketnow.com/windows-phone/samsung-wp7-pre-nodo-update-issues-continue
    O’Brien, J., & Marakas, G. (2009). E-business Systems. Foundation of Information Systems in Business. 9th Edition (261 – 297). New York, NY: McGraw-Hill Irwin.
    Paul, I. (February 24, 2011). Windows Phone 7 glitch affects 1 in 10 upgrades, PCWorld. Retrieved March 12, 2011 from http://www.pcworld.com/article/220585/Windows_Phone_7_Glitch_Affects_1_in_10_Upgrades.html
    Reuters. (2010, October 11). Retrieved March 15, 2011, from Fox News: http://www.foxnews.com/scitech/2010/10/11/microsoft-windows-phone-coming-november/
     
  • References
    Spiegel, R. (2011, February 14). Retrieved March 15, 2011, from E-Commerce Times: http://www.ecommercetimes.com/story/71861.html?wlc=1300228530
    Stroh, M. (2011). Windows Phone Blog: More answers about our first software update. Retrieved March 14, 2011. http://windowsteamblog.com/windows_phone/b/windowsphone/archive/2011/02/23/more-answers-about-our-first-software-update.aspx
    Windows 7: What is Windows 7?. (2011). Retrieved March 14, 2011.
    http://www.microsoft.com/windows/windows-7/what-is-windows-7.aspx 
    Windows Phone 7 copy-and-paste patch delayed. (2011, March 11). InformationWeek Online.
     
  • References
    Windows Phone 7 update reportedly still causing problems for Samsung owners. (2011).
    Gearlog. http://www.gearlog.com/2011/03/windows_phone_7_update_reporte.php 
    Ziegler, C. (2011). Microsoft details Windows Phone 7 update problem, “small number” of
    Samsungs affected. Retrieved March 14, 2011. http://www.engadget.com/2011/02/23/microsoft-details-windows-phone-7-update-problem-small-number