How to Avoid Disaster

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8 comments

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  • + byomokesh byomokesh 2 years ago
    GOOD
  • + s181185 Saurabh Kulkarni 2 years ago
    excellent work
  • + s181185 Saurabh Kulkarni 2 years ago
    excellent work.
  • + tosime Tony Osime 4 years ago
    Thanks for a great slideshow. It opened my eyes. I did not understand the reference to the movie - please explain.
  • + jboutelle Jonathan Boutelle 4 years ago
    Wow what a horrible idea! Good idea for illustrating disaster... I get it now.
  • + rashmi Rashmi Sinha 4 years ago
    Hmm. I dont think I have seen that yet.

    Great presentation BTW.
  • + gsmith gsmith 4 years ago
    That’s Heinz coloured ketchup.
  • + jboutelle Jonathan Boutelle 4 years ago
    What is that? It looks like cleaning detergent...
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How to Avoid Disaster - Presentation Transcript

  1.  
  2. How to avoid disaster L earning about UX by looking at massive failures CanUX September 14, 2006 Banff, Alberta
  3. Why disasters?
    • Reveal real-world complexity
    • Defy our expectations about accountability and corrective action
    • Cascade of ordinary failures
    • Attract small-problem solutions
      • Blame and shame
  4. Management 101
  5. Management 101
  6. Management 101
  7. What is a system?
    • Collection of “stuff”
    • Dynamic, complex, interdependent relationships
    • Can't be decomposed into linear processes
    • Can't be separated from the environment or context in which they occur
    • Small changes  big effects
  8. What are systems?
    • Economies
    • Ecosystems
    • Organizations
    • Markets
    • Projects
    • Social Networks
  9. Agenda
    • Talk about a few disasters
    • Lessons learned
    • Successful systems
    • Mindset
  10.  
    • Rounding error
    • Rounding error
    • or
    • Programmer error?
    • Rounding error
    • or
    • Programmer error
    • or
    • System failure?
  11. Lessons Learned
    • Real-world tests
    • Complex accountability
  12.  
  13.  
  14. All Dead
  15.  
  16.  
  17. Lessons Learned
    • Real-world tests
    • Complex accountability
    • Big problems have shared ownership
    • Assumed safety nets can vanish easily
    • Small changes  Big impact
  18.  
  19. http://www.boeing.com/commercial/safety/pf/pf_accident_rate_history_cht.html
  20. Eastern Flight 401
  21. NASA Research (1979)
    • Primary cause of most aviation accidents:
      • Leadership
      • Decision-making
      • Interpersonal communication
    • Led to teamwork training for flight crews
    • Reporting of near misses
  22. Teamwork training
    • “ A state medical board has fined a surgeon and an anesthesiologist $10,000 each for brawling in an operating room while their patient slept…”
    • “ A nurse monitored the patient as the doctors fought”
  23. Successful Systems
    • Transparency
    • Quality over authority
    • Shared ownership
    • No goats (and few heroes)
    • Team training
    • Real-world tests
  24. Lessons for UX
    • Understand what influences your solution
    • Consider feedback as a design parameter
    • Help clients find leverage points
    • Know when you’re at a brick wall
    • Unintended consequences
  25. Facebook
    • “… Facebook's feedback from users comes in the form of emails to its customer-service email address, which the company's product-development team reviews weekly. But the company typically doesn't solicit feedback by showing features to users before launching them ."
    • Wall Street Journal , September 7, 2006
  26.  
  27.  
  28.  
  29.  
  30. Questions? Stories? Email: [email_address] URL: http://atomiq.org/etc/canux_2006.pdf

+ gsmithgsmith, 4 years ago

custom

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