About innSend innSend performs one function—interdepartmental hotel task messaging… brilliantly, easily and inexpensively. Designed by Hoteliers, for Hoteliers, using simple to use and familiar technology.
Why hotel task messaging? YourGuests Demandconsistent service Requestshavetobeaccomplishedfast Do notacceptmistakes Expectimmediatefollow-up YourTeam Obligatedtomultitask Demandtoolsto do theirjobs Requesteasyto use and fasttools Avoidunnecessary time awayfromtheirdepartment
“OPENED”“ACKNOWLEDGED”“CLOSED” Anything more complicated is just not simple or fast enough!
Why innSend Provides a needed communication tool to the hotel team Solves communication issues between departments (easy to use, instant messaging, you can multitask, follow up…) Reduces unnecessary cost generated by poor communication between departments (reduces glitches, accountability …) Improves guest’s services (consistency, fast response, get what they asked for, time track…) Improves productivity by analyzing tasks (labor, data to be able to change..) In contrast to costly and cumbersome enterprise systems that juggle dozens of operational and administrative functions, thus requiring complex installation and extensive training (and re-training) of hotel staff, innSend installs in minutes and can be learned by any employee in seconds
Affordable! On an average day a hotel can report between 5 and 10 glitches that are caused by using poor or wrong communication procedures. Room service request - the receptionist takes a room service order but communicates by phone, radio or even forgets causing a delay or a delivery of a wrong item = Discount F&B service: Average cost for two: $150 Amenity request – the receptionist takes a housekeeping amenity request but communicates by phone, radio or even forgets causing a delay or a delivery of the wrong amenity = Complimentary room amenity: Average cost $20 Room move – the receptionist fails to communicate properly with housekeeping and room service causing a delay with the room move and leaving a wrong amenity for another arrival = Room night discount: Average cost per night $100 Maintenance glitch – housekeeping does not communicate properly a maintenance request and the delay causes a service complaint = Room Upgrade: need to clean new room and can't sell previous room. Average cost: $400 innSend costs your hotel less than $15 per day.