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  • 1. Click on full screen for best viewing of our presentation
  • 2. The fastest way to done.
  • 3. About innSend
    innSend performs one function—interdepartmental hotel task messaging… brilliantly, easily and inexpensively.
    Designed by Hoteliers, for Hoteliers, using simple to use and familiar technology.
  • 4. Why hotel task messaging?
    YourGuests
    Demandconsistent service
    Requestshavetobeaccomplishedfast
    Do notacceptmistakes
    Expectimmediatefollow-up
    YourTeam
    Obligatedtomultitask
    Demandtoolsto do theirjobs
    Requesteasyto use and fasttools
    Avoidunnecessary time awayfromtheirdepartment
  • 5. “OPENED”“ACKNOWLEDGED”“CLOSED”
    Anything more complicated is just not simple or fast enough!
  • 6. Why innSend
    Provides a needed communication tool to the hotel team
    Solves communication issues between departments (easy to use, instant messaging, you can multitask, follow up…)
    Reduces unnecessary cost generated by poor communication between departments (reduces glitches, accountability …)
    Improves guest’s services (consistency, fast response, get what they asked for, time track…)
    Improves productivity by analyzing tasks (labor, data to be able to change..)
    In contrast to costly and cumbersome enterprise systems that juggle dozens of operational and administrative functions, thus requiring complex installation and extensive training (and re-training) of hotel staff, innSend installs in minutes and can be learned by any employee in seconds
  • 7. Affordable!
    On an average day a hotel can report between 5 and 10 glitches that are caused by using poor or wrong communication procedures.
    Room service request - the receptionist takes a room service order but communicates by phone, radio or even forgets causing a delay or a delivery of a wrong item = Discount F&B service: Average cost for two: $150
    Amenity request – the receptionist takes a housekeeping amenity request but communicates by phone, radio or even forgets causing a delay or a delivery of the wrong amenity = Complimentary room amenity: Average cost $20
    Room move – the receptionist fails to communicate properly with housekeeping and room service causing a delay with the room move and leaving a wrong amenity for another arrival = Room night discount: Average cost per night $100
    Maintenance glitch – housekeeping does not communicate properly a maintenance request and the delay causes a service complaint = Room Upgrade: need to clean new room and can't sell previous room. Average cost: $400
    innSend costs your hotel less than $15 per day.
  • 8. innSend connects to all departments
  • 9. “OPENED”“ACKNOWLEDGED”“CLOSED”
    Easy to use & monitor tasks
  • 10. Clicking on a department opens customizable task icons.
  • 11.
  • 12. Takes only seconds to send a task
  • 13. Instant communications to hotel computers, e-mails, mobile phones (SMS), Smartphones (mobile app), iPods & iPads
  • 14. Visual & audible alerts on received tasks
  • 15. PC communications = a simple ‘right click’ on the received task to confirm acknowledgment and to close the task
  • 16. Mobile App communications to Smartphones (iPhone, Blackberry, & Android devices) Hotel Wi-Fi communications with iPod Touches & iPads
  • 17. Mobile SMS text communications = simply touch “2” to confirm acknowledgment and touch “3” to close the task
  • 18. Easy web based administration
  • 19. Simple, effective reporting to gauge productivity and ensure accountability
  • 20. Phone
    Desktop Client
    (Java/Swing)
    Technology/Architecture
    Text message
    Cdyne
    CDYNE & Clickatell (SMS Gateways)
    JSON
    Database
    (MySQL)
    Admin Server
    (Linux)
    Browser (GWT)
    JSON
    JSON
    Central
    Server -Java
    (Linux)
    SMS Server
    Mobile Server
    (Linux)
    Mobile App (GWT)
    JSON
    JSON
    Amazon Cloud Production
    Apple
    Notification
    Amazon Cloud Q&A
    Blackberry
    Notification
    Email Receiver
    Email Sender
    (SES)
    Email Client
    Google
    Notification
    Urban Airship
    Google App Engine
    GWT – Google Web Toolkit
    JSON – JavaScript Object Notation
    SES – Simple Email System (Amazon)
    * innSend employs HTTPS secure and encrypted protocol
  • 21. Product Features
    innSend Features & Capabilities:
    • SaaS (software as a service) solution *hosted
    • 22. LAN(local area network) solution available *local
    • 23. Web based Administration and Software client
    • 24. App for iPod Touch & iPads for hotel Wi-Fi communications
    • 25. Mobile App for iPhone, Blackberry, & Android Smart Phones
    • 26. SMS text messaging with any mobile phone
    • 27. E-mail communications
    • 28. PC to PC communications
    • 29. Task window to monitor all open, acknowledged, & closed tasks.
    • 30. Reporting for accountability and gauging productivity
  • innSend includes
    • Free remote installation and training
    • 31. Unlimited license software installs
    • 32. Unlimited technical support
    • 33. Free upgrades
    • 34. Free trials
    • 35. No upfront costs
    • 36. No long term contracts
    • 37. Great customer service
  • 1. Efficient2. Easy to Use 3. Affordable
  • 38. For a livedemoor
    free trial, contact…
    Greg Schlosser,Founder & CEOgschlosser@innSend.com
    Tel: 805-426-5671
    735 State Street, Suite 105 & 106
    Santa Barbara, CA. USA
    www.innSend.com