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Understanding expectations means you are a chance toexceed expectationsAll organisations need to be able to recognise how ...
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Understanding expectations means you are a chance to exceed expectations

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Conversation Starters are single page documents that are designed to catalyse Conversations That Matter in your workplace or organisation.

This edition: Understanding expectations means you are a chance to exceed expectations.

For more information or to share how you used this Conversation Starter, please visit http://orgsthatmatter.com

Published in: Business, Education
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Transcript of "Understanding expectations means you are a chance to exceed expectations"

  1. 1. Understanding expectations means you are a chance toexceed expectationsAll organisations need to be able to recognise how they are performing with regard totheir Service Strategy. They also need to have the capacity to recognise and rewardtheir staff for their great service.Celebrating milestones and achievements is a critical aspect of a service culture andsends positive messages to staff about the value that great service holds within thecompany. Establishing programs that recognise and reward staff for great service areessential tools for re-enforcing what really matters in your organisation.I have been fortunate enough to both lead and be part of teams who have beennationally recognised for their achievements in providing great service. To watch thoseteam members shout with joy when their organisations name was called out has been adelight. Think about it - these people were shouting for joy as if they were at a footballmatch and their team had just scored a goal. Well their work team had just scored agoal - a goal in providing great service!The energy that the recognition created was tangible - you literally could feel it and thebenefit for staff engagement and continuing on the continuous improvement journey waswell worth the effort to enter the awards competitions. How do you recognise, rewardand celebrate great service?Why not use this article to catalyse Conversations That Matter® within your team ororganisation. Copyright Gary Ryan 2011Whether you are big or small, you cannot give good customer service if your employeesdon’t feel good about coming to work. (Martin Oliver) Organisations That Matter® ©Copyright Organisations That Matter®. All Rights Reserved. Level 8, 350 Collins Street Melbourne VIC 3000 Phone: +61 3 8676 0637 Fax: +61 3 8601 1180 Web: www.orgsthatmatter.com Email: info@orgsthatmatter.com

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