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Gary Ryan from Organisations That Matter explains the six key principles and underlying decision that form the OTM Service Strategy®.
Concerend that you don't know HOW to bring this strategy to life?
A 30 point template for establishing a high performance culture based on service excellence sits within the framework of the six principles of the OTM Service Strategy®.
Contact http://orgsthatmatter.com/enquiry.html for more information.