Do you
recognise
this man?
 Tony Sheppard
Why is it all so bottom-
 up for Tech Support?
     or the Rhetoric - Reality Gap
In the beginning there was
        darkness...
In the beginning there was
            darkness...
❖   and that darkness was ignorance ...
In the beginning there was
            darkness...
❖   and that darkness was ignorance ...

❖   but the lowly techie saw t...
In the beginning there was
            darkness...
❖   and that darkness was ignorance ...

❖   but the lowly techie saw t...
In the beginning there was
            darkness...
❖   and that darkness was ignorance ...

❖   but the lowly techie saw t...
Presumptions
Geeks
Geeks

❖ A NERD is someone who is obsessively
 knowledgeable about something.
Geeks

❖ A NERD is someone who is obsessively
 knowledgeable about something.
❖ A GEEK   is a nerd with social skills
Geeks

❖ A NERD is someone who is obsessively
 knowledgeable about something.
❖ A GEEK   is a nerd with social skills
❖ Mo...
Netiquette
Netiquette

❖Flames
Netiquette

❖Flames

❖Trolls
Netiquette

❖Flames

❖Trolls

❖Upwards   Management
Netiquette

❖Flames

❖Trolls

❖Upwards   Management
❖Politicians
Tech Support
Tech Support
❖   In House Support
Tech Support
❖   In House Support

❖   External cluster based support
Tech Support
❖   In House Support

❖   External cluster based support

❖   Managed Services
Tech Support
❖   In House Support

❖   External cluster based support

❖   Managed Services

❖   BSF
Tech Support
❖   In House Support

❖   External cluster based support

❖   Managed Services

❖   BSF

❖   All are based on...
Tech Support
❖   In House Support

❖   External cluster based support

❖   Managed Services

❖   BSF

❖   All are based on...
Change
Change

❖   Change is a given
Change

❖   Change is a given

❖   Change is better when planned
Change

❖   Change is a given

❖   Change is better when planned

❖   Change is better when done in planned increments
Change

❖   Change is a given

❖   Change is better when planned

❖   Change is better when done in planned increments

❖ ...
Projects
Teaching & Learning
Teaching & Learning

❖ FOSS   in primary scheme of work
Teaching & Learning

❖ FOSS    in primary scheme of work
❖ Find   out more common apps
Teaching & Learning

❖ FOSS    in primary scheme of work
❖ Find   out more common apps
❖ Feedback   into primary scheme of...
Teaching & Learning

❖ FOSS    in primary scheme of work
❖ Find   out more common apps
❖ Feedback   into primary scheme of...
Tech Support
Tech Support

❖   Finance require an asset audit
Tech Support

❖   Finance require an asset audit

❖   Heads just want a solution
Tech Support

❖   Finance require an asset audit

❖   Heads just want a solution

❖   Bottom up drive
Tech Support

❖   Finance require an asset audit

❖   Heads just want a solution

❖   Bottom up drive

❖   Share good prac...
Barriers
Tread Carefully
Tread Carefully

❖Trust
Tread Carefully

❖Trust
❖Strategy
Tread Carefully

❖Trust
❖Strategy
❖In-school   politics
Open Source Schools Seminar
Open Source Schools Seminar
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Open Source Schools Seminar

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A presentation about the bottom up approach of implementing open source via tech support teams in schools

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Open Source Schools Seminar

  1. 1. Do you recognise this man? Tony Sheppard
  2. 2. Why is it all so bottom- up for Tech Support? or the Rhetoric - Reality Gap
  3. 3. In the beginning there was darkness...
  4. 4. In the beginning there was darkness... ❖ and that darkness was ignorance ...
  5. 5. In the beginning there was darkness... ❖ and that darkness was ignorance ... ❖ but the lowly techie saw the darkness and did not like it ...
  6. 6. In the beginning there was darkness... ❖ and that darkness was ignorance ... ❖ but the lowly techie saw the darkness and did not like it ... ❖ and he went forth with the candle of knowledge and installed a LAMP box for running Joomla ...
  7. 7. In the beginning there was darkness... ❖ and that darkness was ignorance ... ❖ but the lowly techie saw the darkness and did not like it ... ❖ and he went forth with the candle of knowledge and installed a LAMP box for running Joomla ... ❖ But the mighty wrath of the shadows blew out the candle because they did not understand the origins of this knowledge and feared it ...
  8. 8. Presumptions
  9. 9. Geeks
  10. 10. Geeks ❖ A NERD is someone who is obsessively knowledgeable about something.
  11. 11. Geeks ❖ A NERD is someone who is obsessively knowledgeable about something. ❖ A GEEK is a nerd with social skills
  12. 12. Geeks ❖ A NERD is someone who is obsessively knowledgeable about something. ❖ A GEEK is a nerd with social skills ❖ Most Teachers would now qualify as geeks.
  13. 13. Netiquette
  14. 14. Netiquette ❖Flames
  15. 15. Netiquette ❖Flames ❖Trolls
  16. 16. Netiquette ❖Flames ❖Trolls ❖Upwards Management
  17. 17. Netiquette ❖Flames ❖Trolls ❖Upwards Management ❖Politicians
  18. 18. Tech Support
  19. 19. Tech Support ❖ In House Support
  20. 20. Tech Support ❖ In House Support ❖ External cluster based support
  21. 21. Tech Support ❖ In House Support ❖ External cluster based support ❖ Managed Services
  22. 22. Tech Support ❖ In House Support ❖ External cluster based support ❖ Managed Services ❖ BSF
  23. 23. Tech Support ❖ In House Support ❖ External cluster based support ❖ Managed Services ❖ BSF ❖ All are based on needs of school and learners.
  24. 24. Tech Support ❖ In House Support ❖ External cluster based support ❖ Managed Services ❖ BSF ❖ All are based on needs of school and learners. ❖ Opportunities to share between schools and providers
  25. 25. Change
  26. 26. Change ❖ Change is a given
  27. 27. Change ❖ Change is a given ❖ Change is better when planned
  28. 28. Change ❖ Change is a given ❖ Change is better when planned ❖ Change is better when done in planned increments
  29. 29. Change ❖ Change is a given ❖ Change is better when planned ❖ Change is better when done in planned increments ❖ Change occasionally has to be done to rather than done with.
  30. 30. Projects
  31. 31. Teaching & Learning
  32. 32. Teaching & Learning ❖ FOSS in primary scheme of work
  33. 33. Teaching & Learning ❖ FOSS in primary scheme of work ❖ Find out more common apps
  34. 34. Teaching & Learning ❖ FOSS in primary scheme of work ❖ Find out more common apps ❖ Feedback into primary scheme of work
  35. 35. Teaching & Learning ❖ FOSS in primary scheme of work ❖ Find out more common apps ❖ Feedback into primary scheme of work ❖ Transition!
  36. 36. Tech Support
  37. 37. Tech Support ❖ Finance require an asset audit
  38. 38. Tech Support ❖ Finance require an asset audit ❖ Heads just want a solution
  39. 39. Tech Support ❖ Finance require an asset audit ❖ Heads just want a solution ❖ Bottom up drive
  40. 40. Tech Support ❖ Finance require an asset audit ❖ Heads just want a solution ❖ Bottom up drive ❖ Share good practice
  41. 41. Barriers
  42. 42. Tread Carefully
  43. 43. Tread Carefully ❖Trust
  44. 44. Tread Carefully ❖Trust ❖Strategy
  45. 45. Tread Carefully ❖Trust ❖Strategy ❖In-school politics

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