Why Qwest?


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Qwest\'s Financial Status

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Why Qwest?

  1. 1. The Qwest ® nationwide network: <ul><li>Is owned and operated by Qwest </li></ul><ul><li>Covers all of the continental United States and is one of the largest fiber footprints in the U.S., capable of supporting 2.5 Gb/s (OC-48), 10 Gb/s (OC-192) and 40 Gb/s (OC-768) transmission rates </li></ul><ul><li>Has the network capacity and advanced capabilities to support mission-critical applications, such as VoIP and bandwidth-intensive business-to-business applications </li></ul>J.D. Power Study Ranks Qwest Business Highest in Nation for Customer Satisfaction Qwest – Proven Data and Voice Experience <ul><li>The Bancorp Bank Signed an exclusive 3-year agreement for Qwest iQ Networking services </li></ul><ul><li>Sonnenschein Nath & Rosenthal LLP Leading law firm signs multi-year agreement for Qwest iQ Networking services </li></ul><ul><li>Minnesota Vikings Signed an exclusive 2-year agreement to connect the team’s stadium and offices using high-bandwidth data networking and Internet services </li></ul><ul><li>CNLBancshares Extended its exclusive agreement for voice and data communications services </li></ul><ul><li>Read the complete press releases for additional details www.qwest.com/about/media/pressroom </li></ul>Qwest Business customers in the news: Qwest Business was ranked highest in customer satisfaction among four major providers in a nationwide J.D. Power and Associates customer satisfaction study of large business customers purchasing data services. The study was fielded in March through May 2008 and included a sample of 1,004 large enterprise customers. Qwest Business earned the highest score in customer satisfaction for the large enterprise segment with an overall index score of 692 on a 1,000 point scale, giving Qwest an advantage of 27 index points over the major provider average. Qwest Business ranked highest in five out of six factors, including the following in order of importance to customers: performance and reliability, sales representatives and account executives, billing, cost of service, and offerings and promotions. http:// press.qwestapps.com/index.cfm?fa = press.view&pressReleaseId =56794 Qwest ® IP/MPLS Backbone CP080648 9/08
  2. 2. 2nd Quarter 2008 highlights: <ul><li>Commitment to service begins with our leadership team </li></ul><ul><li>Employees want to establish and build long-term relationships </li></ul><ul><li>Dedicated account support and 24-hour service availability </li></ul><ul><li>Services backed by industry-leading service level agreements </li></ul><ul><li>State-of-the-art, scalable IP-centric network capable of handling diverse applications </li></ul><ul><li>Full suite of products and services to meet your business’ needs </li></ul><ul><li>An unwavering focus on customer satisfaction, a competitive cost structure and industry-leading products and services </li></ul><ul><li>Qwest was recently upgraded to a Buy rating from two prominent Wall Street firms (Morgan Stanley and Citigroup, August 2008). </li></ul>Qwest’s bottom line: Get Qwest. Get Nimble. Dedication to service is yielding results: <ul><li>Qwest Business continues to report strong revenue trends with year over year growth of 5% and sequential growth of 2%. </li></ul><ul><li>Qwest Business strategic product revenues grew 13% sequentially and 36% year over year. </li></ul><ul><li>Adjusted Free Cash Flow in 2Q08 was $460M and $516M year to date. 1 </li></ul><ul><li>Qwest is one of three telecommunication firms that was awarded the U.S. Federal Government Networx Universal contract. </li></ul><ul><li>Among other Networx awards, the Social Security Administration selected Qwest to provide voice services, which may provide to Qwest $100 million of potential revenue over the next ten years. </li></ul>Qwest – Focused on Strategic Solutions 1 - Readers are directed to our recent public filings with the SEC for important information about non-GAAP financial measures. You can find copies of these filings on our website: www.qwest.com/about/investor. ATLANTIC ■ ACM • Enterprise / SMB Best in Class Operations — Sales Reps • Enterprise / SMB Best in Class Operations — Provisioning • Enterprise / SMB Best in Class Operations — SLAs • Enterprise / SMB Best in Class Operations — Customer Service • Enterprise / SMB Best in Class Operations — Network NEMERTES RESEARCH PILOTHOUSE AWARD • Best Customer Ser vice • Best Network Performance & Reliability • Best Value • Best Overall Carrier Performance • Favorite Provider - Very Large Business Customers