Peter Ferdinand Drucker (November 19, 1909 – November 11, 2005) was a writer, management consultant Peter Druckers Self Assessment Tool presents what he thinks are the 5 most important questions for any nonprofit organization to ask In 1959, Drucker coined the term “ knowledge worker &quot; and later in his life considered knowledge work productivity to be the next frontier of management.
Connecting People Collaborating = organizing workflow to promote collaboration not competition Enabling – the connection of people with information – technology is an enabler, not a solution. Technology must fit the organization or it won’t be used. (CILIP – UK ) Chartered Institute of Library and Information Professionals
Concepts – easily shared with others, e.g. on a ward. Includes written articles etc Stories – body of knowledge agreed by a group e.g. Obs & G doctors in a hospital, organisation procedures and protocols, Royal of Medicine…… Challenges For both of these knowledge/information is readily available, but a. there so much of it , b. how do you turn the information into knowledge Skills mistake to think it can be captured Creating opportunities to learn from others, - e.g. AARs, communities of practice, water cooler moments ….. Opportunities to develop new tacit knowledge parent creates the opportunity to learn to ride bike, - clinical students man enquiries desk in hospital – experience issues and concerns of patients and relatives as come into hospital – impact on their practice Also need to recognise when someone is the expert and their knowledge needs to be taken account of – they just “know” when something is not right with the patient Genres – This is v pertinent in the NHS where there are so many different groups and tribes working in one organisation – How different groups interact – they may use the same words, but have different meanings – can lead to conflict, when need to recognise different experience, skills etc of other group What does the new recruit, bank staff locum need to know about “how things are done around here” – not necessarily the things that are written down in a guidelines and procedures
Key activities Enterprise content management is the technologies used to Capture, Manage, Store, Preserve, and Deliver content and documents related to organizational processes. http://en.wikipedia.org/wiki/Enterprise_content_management A relational database is a collection of data items organized as a set of formally-described tables from which data can be accessed or reassembled in many different ways without having to reorganize the database tables. The relational database was invented by E. F. Codd at IBM in 1970. The standard user and application program interface to a relational database is the structured query language ( SQL ). SQL statements are used both for interactive queries for information from a relational database and for gathering data for reports. In addition to being relatively easy to create and access, a relational database has the important advantage of being easy to extend. After the original database creation, a new data category can be added without requiring that all existing applications be modified.
Think pair share From what you have heard so far in the course – think of 2-3 activities that might fall into each of these areas Page 11
Library Catalogue Reference Competencies doc
Mod 5 Class 2 Final
<ul><li>LIBR534 – Health information sources & services </li></ul><ul><li>Module V: Manage </li></ul><ul><li>Lecture 2 </li></ul><ul><li>Managing Health Libraries </li></ul><ul><li>Knowledge Management Practices </li></ul><ul><li>In Health Libraries </li></ul><ul><li>March 18, 2010 </li></ul><ul><li>Greg Rowell & Dean Giustini, SLAIS Adjunct faculty </li></ul>
<ul><li>Module V Class 2 - Agenda </li></ul><ul><li>Managing Health Libraries </li></ul><ul><li>What is Knowledge Management? </li></ul><ul><li>Principles and Processes of KM </li></ul><ul><li>KM Framework </li></ul><ul><li>KM Toolbox </li></ul>Rowell-Giustini – LIBR534
Managing Health Libraries <ul><li>Peter Drucker Five Questions </li></ul><ul><ul><li>What is our mission? </li></ul></ul><ul><ul><li>Who is our customer? </li></ul></ul><ul><ul><li>What does our customer value? </li></ul></ul><ul><ul><li>What are our results? </li></ul></ul><ul><ul><li>What is our plan? </li></ul></ul><ul><li>Rowell’s Laws of Management </li></ul>Rowell-Giustini – LIBR534
Rowell-Giustini – LIBR534 <ul><li>Definition of KM </li></ul><ul><li>“ Clinical KM means enhancing the identification, dissemination, awareness and application of the results of research relevant to clinical practice in health and social care” Wyatt </li></ul><ul><li>“ KM is not about data, but about getting the right information to the right person at the right time for them to affect the bottom line” IBM </li></ul><ul><li>ABC of Knowledge Manangement </li></ul><ul><li>http://www.idrc.ca/uploads/user-S/11479492851ABC_of_KM.pdf </li></ul>
Principles of Knowledge Management <ul><li>KM focuses on </li></ul><ul><li>Connections </li></ul><ul><li>Collaborating </li></ul><ul><li>Enabling </li></ul><ul><li>But, more than anything… </li></ul><ul><li>sharing & learning </li></ul><ul><li>Cooke, 2009 </li></ul><ul><li>http://www.cilip.org.uk/get-involved/special-interest-groups/health/events/conferences/Pages/default.aspx </li></ul>Rowell-Giustini – LIBR534
4 types of knowledge GENRES The way something is presented effects how we respond e.g. How we communicate How decisions are made Organizational politics SKILLS Unspoken understanding. The feel for how something should be done e.g. Riding a bike more than being told how to or being given a manual to learn T A C I T STORIES Successes, failures, phrases, common “language” and “habits” of the group CONCEPTS The individual can learn, know & express –e.g. rules, processes E X P L I C I T GROUP INDIVIDUAL