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Interop 08 - Spiceworks - Running a Sound IT Shop
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Interop 08 - Spiceworks - Running a Sound IT Shop

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  • Good afternoon. I’m Jay Hallberg, co-founder and CMO of Spiceworks. For the past two years while most of the excitement and attention has been in the consumer space, Spiceworks has been focused on what I’d call the “little enterprises” - small businesses with less than 250 users. We’ve built a network of 400,000 of them and we’ve created a new way for technology companies to access them.
  • Transcript

    • 1.
      • Best Practices From
      • The Spiceworks IT Network
      • September 2008
      Running A Sound IT Shop
    • 2. What We’ll Cover I. What is Spiceworks? II. Where do these best practices come from? III. Running a sound SMB IT Shop
    • 3.
      • www.spiceworks.com
      What is Spiceworks?
      • Spiceworks answers:
        • What do I have?
        • Is it all working?
        • What do I have to do?
      Free Network Management Software For SMB
    • 4. Who Uses Spiceworks? and 400,000 other SMB IT Pros...
    • 5. The Value of the IT Network
      • What do others like me do?
      • What should I avoid?
      • Will it work in my industry?
      • How do I convince my boss?
      • What if I don’t have the budget?
    • 6. A Tour of the Community Home Page
    • 7. Spiceworks Community
      • 275+ Groups
      • Technology, Industry, Best Practices, and just for fun!
    • 8. Conversations
    • 9. SpiceLists
    • 10. Ratings and Reviews
    • 11.
      • community.spiceworks.com
      Running A Sound IT Shop
      • Best Practices from the Spiceworks community
      • Options not prescriptions
      • Distilled from:
      • Discussions
      • Ratings and Reviews
      • SpiceLists
      • See for yourself and join the conversation
    • 12. Sound SMB IT Shop I. Setting Up Your Network II. Setting Up Messaging III. Maintaining Your Shop IV. Supporting Your Users V. Documentation
    • 13. Part I: Setting Up Your Network
      • Design Your Network
      • Select a topology
      • Select an addressing scheme
      • Select a machine naming convention
      • Server Rooms and Closets
      • Power / HVAC / Fire Supression / Running Cable
      • Connecting To The Internet
      • Security
      • Firewalls / VPN / User Access Control
    • 14. Part I: Naming Your PCs
      • Department-port numberRoomname-numberAsset NumberUsername + modelSite-Device-OS-asset tagAirport Code - OS TypeSchool type-teacher-room-idUser InitialsDepartment - Job Title
    • 15. Part I: Setting Up Your Network
      • Design Your Network
      • Select a topology
      • Select an addressing scheme
      • Select a machine naming convention
      • Server Rooms and Closets
      • Power / HVAC / Fire Supression / Running Cable
      • Connecting To The Internet
      • Security
      • Firewalls / VPN / User Access Control
    • 16. Part I: Network Closets How does your network closet look?
    • 17. Part I: Network Closets We asked....
    • 18. Part I: Running Cable
      • Label both ends
      • Number (jack #)
      • Purpose (WAN / Router / AD Server, etc)
      • Color code cables
      • (Servers - blue, etc)
      • Label Voice and Data separately
    • 19. Part I: Designing A Server Room
      • Raised FloorProper GroundingFire supressionPhysical SecurityCheck door sizeCoolingTemperature Monitoring
    • 20. Part I: Setting Up Your Network
      • Design Your Network
      • Select a topology
      • Select an addressing scheme
      • Select a machine naming convention
      • Server Rooms and Closets
      • Power / HVAC / Fire Supression / Running Cable
      • Connecting To The Internet
      • Security
      • Firewalls / VPN / User Access Control
    • 21. Part I: Connecting To The Internet
      • Determining Capacity Needs
      • Selecting an ISP
        • Price / Performance / Reputation
      • Service Level Agreements
        • Document outages
    • 22. Part I: Setting Up Your Network
      • Design Your Network
      • Select a topology
      • Select an addressing scheme
      • Select a machine naming convention
      • Server Rooms and Closets
      • Power / HVAC / Fire Supression / Running Cable
      • Connecting To The Internet
      • Security
      • Firewalls / VPN / User Access Control
    • 23. Part I: User Access Control
      • Authentication
        • Active Directory
        • OpenLDAP
      • User Name / Password schemes
      • Policies
    • 24. Part I: User Name Schemes Plan For Growth. Avoid Problems Later First Initial Last Name jsmith First Initial, Middle Initial, First 5 characters of last name jhsmith First 5 chars of last name, 2 chars of first name smithjo First Name.Last Name John.Smith First char of First Name First 2 chars of Last Name JSM / JS2 / JS3 Department, machine type, initials, computer # DeLaJS01
    • 25. Sound SMB IT Shop I. Setting Up Your Network II. Setting Up Email III. Maintaining Your Shop IV. Supporting Your Users V. Documentation
    • 26. Part II: Setting Up Email
      • Hosted vs Internal Email Server SoftwareAnti-Spam Hosted vs Internal
        • Hosted vs Internal
    • 27. Part II: Hosted vs Internal
      • Why? FeaturesCost Why Not? PrivacyBandwidth
        • PrivacyBandwidth
      • PrivacyBandwidth
        • PrivacyBandwidth
      Buying Guide / Reviews
    • 28. Part II: Setting Up Messaging
      • Hosted vs Internal Email Server Software Anti-Spam Hosted vs Internal
      • Hosted vs Internal
      • Hosted vs Internal
        • Hosted vs Internal
    • 29. Part II: Email Server Software
      • Exchange
      • MDaemon
      • Lotus Notes
      • Zimbra
      • Kerio
      • and 25 others...
    • 30. Part II: Setting Up Messaging
      • Hosted vs InternalEmail Server Software Anti-Spam Hosted vs Internal
      • Hosted vs Internal
      • Hosted vs Internal
        • Hosted vs Internal
    • 31. Part II: Anti-Spam Solutions Buying Guide / Reviews SpiceList
    • 32. Sound SMB IT Shop I. Setting Up Your Network II. Setting Up Messaging III. Maintaining Your Shop IV. Supporting Your Users V. Documentation
    • 33. Part III: Maintaining Your Shop
      • Backup
        • Hosted vs internal backupBackup softwareMonitoring your network
        • Monitoring your network
      • Monitoring your network
    • 34. Part III: Backup Strategy
      • Select a backup strategyDetermine systems that need protectionDetermine RTOSet up backup schedulesPerform, monitor, and test backups
    • 35. Part II: Online Storage Cable Contest Submission Product Pages / Comparisons
    • 36. Part III: Maintaining Your Shop
      • Hosted vs internal backup Backup software Monitoring your network
    • 37. Part II: Backup Software “ Best investment we ever made, easiest and most reliable way to backup and restore servers or even migrate to VMware... “ Acronis True Image Enterprise Server JB “ Awesome for recovery and can be used for incrementals to mount image to pull just one file.Easier than ghost! “ adamroof
    • 38. Sound SMB IT Shop I. Setting Up Your Network II. Setting Up Messaging III. Maintaining Your Shop IV. Supporting Your Users V. Documentation
    • 39. Part IV: Supporting Your Users
      • Why Use A Help Desk?
        • Centralized
        • Communication
        • Reporting
      • How Do You Get Your Users To Use A Help Desk!
    • 40. Part IV: Help Desk Adoption
      • Create shortcuts and bookmarksPriority for help desk ticketsNew user orientationManagement supportTough Love
    • 41. User Avoidance Techniques
    • 42. Sound SMB IT Shop I. Setting Up Your Network II. Setting Up Messaging III. Maintaining Your Shop IV. Supporting Your Users V. Documentation
    • 43. Part V: Documentation
      • Developing a Runbook
        • How everything works on your network
      • Keep it up to date
        • Version control
      • Keep it secure
    • 44. Part V: Documentation
    • 45.
      • community.spiceworks.com
      Join The Conversation