The Mediation Room

A presentation to the 2nd International Conference on Theory and Practice for Electronic Governance Cairo, 3rd December 2008 by Graham Ross www.TheMediationRoom.com [email_address] “ See You Out of Court!”

The Mediation Room.com Fully developed and operational bespoke software develop A lawyer led company specialising in Online Dispute Resolution (ODR) with fully operational bespoke software developed to our specification and in which we own all IPR. The software is the first ODR development tool enabling licensee organisations to have platforms developed to their own configuration and branding, enabling:- * The creation of case files with multiple collaborative forums subject to user access/read/write privileges * Anonymous brainstorming * Audio-visual teleconferencing and desktop sharing * Blind bidding * Psychometric profiling of disputants

* Ministry of Justice – court referred mediation (UK)

* European Consumer Centres (UK and Ireland)‏

* National Institutes of Health (USA)

* National Mediation Board (USA)

* Law Council of Australia – State based Law Societies (Australia)

* Commonwealth Telecommunications Organisation

* eBay/PayPal - Consumer disputes (UK and Australia)

* The ADR Group – Leading mediation training and provider organisation (UK)

* Property Mediation Zone (UK)

* 60+ mediators/mediation organisations worldwide

Our Clients

Selected Discussion Area – can move from one to another. Case file as seen from perspective of a Mediator Messages are displayed here. Users can select messages to be displayed by header only or fully open. Messages can be listed in alphabetical order of title or by date, with either earliest or last shown at the top. Messages can also be nested into threads. Permission Table which shows which parties can access and post messages to this Discussion Area. Here 'Defendant' and 'Mediator' only can access and post. A roleplay case on the platform built for the Ministry of Justice for the current court mediation pilot

Selected Discussion Area Permission Table which shows which parties can access and post messages to this Discussion Area. Here 'Claimant' and 'Mediator' only can access and post messages

The Mediation Room.com Fully developed and operational bespoke software develop Small Claims Court Pilot * 25 cases * 2 mediators (1 mediator taking 19 cases and the other 6) * Claims of a value no more than £5,000 * Cases fully pleaded and awaiting final hearing * Mediation free of charge to parties * Report prepared by the Institute of Advanced Legal Studies * 48% settlement rate * 18 of the 50 parties responded to the survey questionnaire (13 Claimants and 5 Defendants)

The Mediation Room.com Fully developed and operational bespoke software develop Small Claims Court Pilot Values in the Cases The most predominant case type was contract/debt (16 cases) there were also 4 employment cases, 2 landlord and tenant disputes, one non-personal-injury negligence claim, one dispute described by the mediator as ‘relationship breakdown’ and one claim relating to damage to land.

The Mediation Room.com Small Claims Court Pilot - Satisfaction Overall By Outcome

The Mediation Room.com Small Claims Court Pilot – Ease of Use

The Mediation Room.com Example of a Council ODR system for complaints

The Mediation Room.com Example of an Online Citizens Advice File system

The Mediation Room.com Fully developed Benefit of an Online Citizens Advice File System *All communications/documents available 24/7 to citizens. * A client facing application that does not interfere with existing data/case management and communication systems. * Advice given is on record and available to the citizen and Council officers at any time in the future thus minimising misunderstandings and repetitive communications. * Separate message areas for selected Council departments as well as areas for private notes. * Each Department can read, but not contribute to, discussions of the citizen with other Departments, and also to privately communicate with other Departments thus enabling officers to easily co-ordinate.

A presentation to the 2nd International Conference on Theory and Practice for Electronic Governance Cairo, 3rd December 2008 by Graham Ross www.TheMediationRoom.com [email_address] “ See You Out of Court!”