“ See You Out of Court!” a presentation on Online Dispute Resolution and TheMediationRoom.com (The ClaimRoom.com Ltd) by Graham Ross [email_address]

eBay PayPal MySpace YouTube TheMediationRoom.com so, very small but……..

Used by:- National Institutes of Health - US Govt National Mediation Board – US Govt Law Council of Australia – State based Law Societies Commonwealth Telecommunications Organisation eBay/PayPal - Consumer disputes(C2C and B2C) in UK and Australia The ADR Group – leading UK mediation training and provider organisation Indian Merchants Chamber (in July 2007)

Used by:-

National Institutes of Health - US Govt

National Mediation Board – US Govt

Law Council of Australia – State based Law Societies

Commonwealth Telecommunications Organisation

eBay/PayPal - Consumer disputes(C2C and B2C) in UK and Australia

The ADR Group – leading UK mediation training and provider organisation

Indian Merchants Chamber (in July 2007)

What we deliver Resolution of disputes

Problem No 1

Claimant Mediator Defendant The online solution

Problem No 2

The Gibbons Report 42% of respondents involved in dispute in last 5 years. Average cost to business of a tribunal claim is around £9,000. The dispute resolution system costs the Government around £120 million per year . Most businesses consider the statutory system is too costly and too formalised Existing in-person system not reducing tribunal cases

The Gibbons Report

42% of respondents involved in dispute in last 5 years.

Average cost to business of a tribunal claim is around £9,000.

The dispute resolution system costs the Government around £120 million per year .

Most businesses consider the statutory system is too costly and too formalised

Existing in-person system not reducing tribunal cases

The Gibbons Report - Recommendations include more use of in house mediation and other less formal procedures particularly in the early stages of a dispute

What is mediation? Voluntary Confidential Intra-Party Confidentiality Privileged 80%+ success rate Help people to walk in the other persons shoes Enables solutions that no court or arbitrator can provide * Preserves customer/supplier relationships * Rrrrrrr

Voluntary

Confidential

Intra-Party Confidentiality

Privileged

80%+ success rate

Help people to walk in the other persons shoes

Enables solutions that no court or arbitrator can provide

* Preserves customer/supplier relationships *

We are at the end of a natural pathway ODR Mediation

Organisations who have issued recommendations calling for ODR:- Organisation for Economic Co-operation and Development (OECD) United Nations Economic Commission for Europe (UNECE) US Federal Trade Commission Department of Commerce, EU American Bar Association International Chamber of Commerce Eurochambres United Nations Centre for Trade Facilitation and Electronic Business (UN/CEFCACT)

Organisation for Economic Co-operation and Development (OECD)

United Nations Economic Commission for Europe (UNECE)

US Federal Trade Commission

Department of Commerce, EU

American Bar Association

International Chamber of Commerce

Eurochambres

United Nations Centre for Trade Facilitation and Electronic Business (UN/CEFCACT)

In association with The United Nations Economic and Social Commission for Asia and the Pacific 5 th International Forum on Online Dispute Resolution University of Liverpool, UK 19th-20th April 2007 Forum sponsored by the ADR Group Streamed live at www.TheMediationRoom.com

Forum quotes… “ ODR is becoming a priority for governments eager to promote e-commerce“ Daewon Choi, the Chief of ICT Policy for the United Nations Economic and Social Commission for Asia and the Pacific “ I see ODR as becoming the predominant form for dispute resolution in e-commerce ” Sir Brian Neill, QC, Kt – former Lord Justice of Appeal and Past President of the Civil Mediation Council “ ODR has the potential to fundamentally change the way litigators function and to become mainstream. “ Richard Susskind, IT Advisor to the Lord Chief Justice Videos of some of the presentations available on AIMES.net

“ ODR is becoming a priority for governments eager to promote e-commerce“ Daewon Choi, the Chief of ICT Policy for the United Nations Economic and Social Commission for Asia and the Pacific

“ I see ODR as becoming the predominant form for dispute resolution in e-commerce ” Sir Brian Neill, QC, Kt – former Lord Justice of Appeal and Past President of the Civil Mediation Council

“ ODR has the potential to fundamentally change the way litigators function and to become mainstream. “ Richard Susskind, IT Advisor to the Lord Chief Justice

The product Software that enables ODR platforms to be rapidly built with multiple collaborative forums between groups of users subject to user access privileges Anonymous brainstorming Blind Bidding tools to speed up monetary settlement Third party developed bespoke software in which we own all IPR Top level clients Fully accredited distance training course

Software that enables ODR platforms to be rapidly built with multiple collaborative forums between groups of users subject to user access privileges

Anonymous brainstorming

Blind Bidding tools to speed up monetary settlement

Third party developed bespoke software in which we own all IPR

Top level clients

Fully accredited distance training course

Opportunities International trading disputes – both B2B, B2C and C2C Low value/high volume – e.g. auction disputes (med-arb) Maritime disputes - need for urgency if ships denied port entry/exit Workplace disputes - particularly ‘slow burn’ (constructive dismissal and discrimination) Improve in-person mediation – narrowing issues pre-meetings, anonymours brainstorming of solutions etc Landlord & Tenant – deposit disputes Banking Domain name ICT services and regulator disputes Virtual worlds - Second Life already has its first UK solicitor

International trading disputes – both B2B, B2C and C2C

Low value/high volume – e.g. auction disputes (med-arb)

Maritime disputes - need for urgency if ships denied port entry/exit

Workplace disputes - particularly ‘slow burn’ (constructive dismissal and discrimination)

Improve in-person mediation – narrowing issues pre-meetings, anonymours brainstorming of solutions etc

Landlord & Tenant – deposit disputes

Banking

Domain name

ICT services and regulator disputes

Virtual worlds - Second Life already has its first UK solicitor

“ See You Out of Court!” a presentation on Online Dispute Resolution and TheMediationRoom.com (The ClaimRoom.com Ltd) by Graham Ross [email_address] SETTLED!