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Ethan Giffin, CEO
 Groove Commerce
   August 2012
Ethan Giffin                                                  Mack McGee
                             CEO                                                    VP Sales & Marketing
                       Groove Commerce                                               Groove Commerce
                           Panelist                                                        Host




August 2012   Webinar | Magento SEO
                        Christmas in August: A Step by Step Guide to Improving Your Holiday Profits        2
Our goal is to bridge the gap between
marketing and technology and deliver a
user-friendly, high converting product to
each one of our clients.
                                                                                                          2400 Boston Street,
Services include:                                                                                         Suite 320,
        •      eCommerce Website Design                                                                   Baltimore, Maryland 21224
        •      Magento Development & Integration                                                          www.groovecommerce.com
        •      Inbound Marketing Services                                                                 800.564.9826
                                                                                                          @GrooveCommerce
                  •    Social Media Marketing
                  •    Pay Per Click Management
                  •    Search Engine Optimization
        •      eMail Marketing
        •      eCommerce Site Analysis
        •      Conversion Consulting




 August 2012      Webinar | Christmas in August: A Step by Step Guide to Improving Your Holiday Profits                               3
•     Tis the Season for Revenue
 •     4 ½ Months to Go…
 •     13 Tips to Engage Holiday Shoppers
 •     Going Super Tactical
 •     Super Straight Forward
 •     Plenty of Question & Answer Time!




August 2012   Webinar | Christmas in August: A Step by Step Guide to Improving Your Holiday Profits   4
Poll #1

August 2012   Webinar | Christmas in August: A Step by Step Guide to Improving Your Holiday Profits   5
Tip #1
                  Plan, Plan Plan…

August 2012   Webinar | Christmas in August: A Step by Step Guide to Improving Your Holiday Profits   6
August 2012   Webinar | Christmas in August: A Step by Step Guide to Improving Your Holiday Profits   7
•  Rare by Small to Medium eTailers
• Break Down by Month
• What to Schedule?
  o Site/Homepage Updates
  o Banner Swaps
  o Email
  o Facebook
  o Twitter
  o Product Updates



    August 2012   Webinar | Christmas in August: A Step by Step Guide to Improving Your Holiday Profits   8
Tip #2
                        Grow Your List

August 2012   Webinar | Christmas in August: A Step by Step Guide to Improving Your Holiday Profits   9
August 2012   Webinar | Christmas in August: A Step by Step Guide to Improving Your Holiday Profits   10
August 2012   Webinar | Christmas in August: A Step by Step Guide to Improving Your Holiday Profits   11
Poll #2

August 2012   Webinar | Christmas in August: A Step by Step Guide to Improving Your Holiday Profits   12
Tip #3
                           Increase Your
                           Likes & Wants

August 2012   Webinar | Christmas in August: A Step by Step Guide to Improving Your Holiday Profits   13
August 2012   Webinar | Christmas in August: A Step by Step Guide to Improving Your Holiday Profits   14
August 2012   Webinar | Christmas in August: A Step by Step Guide to Improving Your Holiday Profits   15
August 2012   Webinar | Christmas in August: A Step by Step Guide to Improving Your Holiday Profits   16
Tip #4
                                      Gift Guides

August 2012   Webinar | Christmas in August: A Step by Step Guide to Improving Your Holiday Profits   17
August 2012   Webinar | Christmas in August: A Step by Step Guide to Improving Your Holiday Profits   18
August 2012   Webinar | Christmas in August: A Step by Step Guide to Improving Your Holiday Profits   19
August 2012   Webinar | Christmas in August: A Step by Step Guide to Improving Your Holiday Profits   20
Tip #5
                            Got Pinterest?

August 2012   Webinar | Christmas in August: A Step by Step Guide to Improving Your Holiday Profits   21
August 2012   Webinar | Christmas in August: A Step by Step Guide to Improving Your Holiday Profits   22
August 2012   Webinar | Christmas in August: A Step by Step Guide to Improving Your Holiday Profits   23
August 2012   Webinar | Christmas in August: A Step by Step Guide to Improving Your Holiday Profits   24
Tip #6
       Winterize Your Theme

August 2012   Webinar | Christmas in August: A Step by Step Guide to Improving Your Holiday Profits   25
August 2012   Webinar | Christmas in August: A Step by Step Guide to Improving Your Holiday Profits   26
August 2012   Webinar | Christmas in August: A Step by Step Guide to Improving Your Holiday Profits   27
Tip #7
                       Clear Timelines

August 2012   Webinar | Christmas in August: A Step by Step Guide to Improving Your Holiday Profits   28
•        Clearly Show Shipping Deadlines
•        Offer Flat Rate Shipping
•        Clear Explanation on Returns
•        Increase Returns Timeframe
•        Add Additional Hours for Customer Service
           - Phone
           - Live Chat




    August 2012   Webinar | Christmas in August: A Step by Step Guide to Improving Your Holiday Profits   29
August 2012   Webinar | Christmas in August: A Step by Step Guide to Improving Your Holiday Profits   30
Tip #8
                                         Site Speed

August 2012   Webinar | Christmas in August: A Step by Step Guide to Improving Your Holiday Profits   31
1. Check Your Site
                                                                                                         with Pingdom &
                                                                                                         YSlow
                                                                                                      2. Directly Affects
                                                                                                         Conversion Rate
                                                                                                      3. Lowers Adwords
                                                                                                         Quality Score
                                                                                                      4. Limits Ability to
                                                                                                         Diagnose Errors
                                                                                                      5. Panda…




August 2012   Webinar | Christmas in August: A Step by Step Guide to Improving Your Holiday Profits                          32
•        Monitor Your Site
           - - New Relic
           - - Don’t just ping…

•        Review Transaction Levels
•        Look for 404’s
           - Webmaster Tools

•        Decrease Load Time
           - Fooman Speedster

•        Add Additional Servers


    August 2012   Webinar | Christmas in August: A Step by Step Guide to Improving Your Holiday Profits   33
Tip #9
              eMail Early & Often

August 2012   Webinar | Christmas in August: A Step by Step Guide to Improving Your Holiday Profits   34
August 2012   Webinar | Christmas in August: A Step by Step Guide to Improving Your Holiday Profits   35
August 2012   Webinar | Christmas in August: A Step by Step Guide to Improving Your Holiday Profits   36
August 2012   Webinar | Christmas in August: A Step by Step Guide to Improving Your Holiday Profits   37
Tip #10
                         Don’t Forget to
                          Merchandise

August 2012   Webinar | Christmas in August: A Step by Step Guide to Improving Your Holiday Profits   38
August 2012   Webinar | Christmas in August: A Step by Step Guide to Improving Your Holiday Profits   39
August 2012   Webinar | Christmas in August: A Step by Step Guide to Improving Your Holiday Profits   40
Tip #11
                          Pretty Paper
                         Pretty Ribbons

August 2012   Webinar | Christmas in August: A Step by Step Guide to Improving Your Holiday Profits   41
August 2012   Webinar | Christmas in August: A Step by Step Guide to Improving Your Holiday Profits   42
August 2012   Webinar | Christmas in August: A Step by Step Guide to Improving Your Holiday Profits   43
August 2012   Webinar | Christmas in August: A Step by Step Guide to Improving Your Holiday Profits   44
Tip #12
                        Don’t Let Them
                         Walk Away

August 2012   Webinar | Christmas in August: A Step by Step Guide to Improving Your Holiday Profits   45
August 2012   Webinar | Christmas in August: A Step by Step Guide to Improving Your Holiday Profits   46
•   Product Page                                                                    •     Ad Network




     August 2012   Webinar | Christmas in August: A Step by Step Guide to Improving Your Holiday Profits   47
Tip #13
                                   Follow Up…

August 2012   Webinar | Christmas in August: A Step by Step Guide to Improving Your Holiday Profits   48
1. Send Review
                                                                                                         Emails
                                                                                                      2. Awesome User
                                                                                                         Generated
                                                                                                         Content!
                                                                                                      3. Panda Killer…
                                                                                                      4. Don’t Use Power
                                                                                                         Reviews Express
                                                                                                      5. Visitors expect
                                                                                                         between 3-7
                                                                                                         reviews per
                                                                                                         product
                                                                                                      6. Cross Sell Items


August 2012   Webinar | Christmas in August: A Step by Step Guide to Improving Your Holiday Profits                         49
•        Set a Holiday Schedule
•        Take Away 3 or 4 Items
•        Execute!
•        Make More Revenue
•        Hire Groove with Said Revenue
•        Just Kidding…




    August 2012   Webinar | Christmas in August: A Step by Step Guide to Improving Your Holiday Profits   50
Poll #3

August 2012   Webinar | Christmas in August: A Step by Step Guide to Improving Your Holiday Profits   51
Questions? info@groovecommece.com




August 2012   Webinar | Christmas in August: A Step by Step Guide to Improving Your Holiday Profits   52
August 2012   Webinar | Christmas in August: A Step by Step Guide to Improving Your Holiday Profits   53

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[Webinar August 2012] Christmas in August: A Step by Step Guide to Improving Your Holiday Profits

  • 1. Ethan Giffin, CEO Groove Commerce August 2012
  • 2. Ethan Giffin Mack McGee CEO VP Sales & Marketing Groove Commerce Groove Commerce Panelist Host August 2012 Webinar | Magento SEO Christmas in August: A Step by Step Guide to Improving Your Holiday Profits 2
  • 3. Our goal is to bridge the gap between marketing and technology and deliver a user-friendly, high converting product to each one of our clients. 2400 Boston Street, Services include: Suite 320, • eCommerce Website Design Baltimore, Maryland 21224 • Magento Development & Integration www.groovecommerce.com • Inbound Marketing Services 800.564.9826 @GrooveCommerce • Social Media Marketing • Pay Per Click Management • Search Engine Optimization • eMail Marketing • eCommerce Site Analysis • Conversion Consulting August 2012 Webinar | Christmas in August: A Step by Step Guide to Improving Your Holiday Profits 3
  • 4. Tis the Season for Revenue • 4 ½ Months to Go… • 13 Tips to Engage Holiday Shoppers • Going Super Tactical • Super Straight Forward • Plenty of Question & Answer Time! August 2012 Webinar | Christmas in August: A Step by Step Guide to Improving Your Holiday Profits 4
  • 5. Poll #1 August 2012 Webinar | Christmas in August: A Step by Step Guide to Improving Your Holiday Profits 5
  • 6. Tip #1 Plan, Plan Plan… August 2012 Webinar | Christmas in August: A Step by Step Guide to Improving Your Holiday Profits 6
  • 7. August 2012 Webinar | Christmas in August: A Step by Step Guide to Improving Your Holiday Profits 7
  • 8. • Rare by Small to Medium eTailers • Break Down by Month • What to Schedule? o Site/Homepage Updates o Banner Swaps o Email o Facebook o Twitter o Product Updates August 2012 Webinar | Christmas in August: A Step by Step Guide to Improving Your Holiday Profits 8
  • 9. Tip #2 Grow Your List August 2012 Webinar | Christmas in August: A Step by Step Guide to Improving Your Holiday Profits 9
  • 10. August 2012 Webinar | Christmas in August: A Step by Step Guide to Improving Your Holiday Profits 10
  • 11. August 2012 Webinar | Christmas in August: A Step by Step Guide to Improving Your Holiday Profits 11
  • 12. Poll #2 August 2012 Webinar | Christmas in August: A Step by Step Guide to Improving Your Holiday Profits 12
  • 13. Tip #3 Increase Your Likes & Wants August 2012 Webinar | Christmas in August: A Step by Step Guide to Improving Your Holiday Profits 13
  • 14. August 2012 Webinar | Christmas in August: A Step by Step Guide to Improving Your Holiday Profits 14
  • 15. August 2012 Webinar | Christmas in August: A Step by Step Guide to Improving Your Holiday Profits 15
  • 16. August 2012 Webinar | Christmas in August: A Step by Step Guide to Improving Your Holiday Profits 16
  • 17. Tip #4 Gift Guides August 2012 Webinar | Christmas in August: A Step by Step Guide to Improving Your Holiday Profits 17
  • 18. August 2012 Webinar | Christmas in August: A Step by Step Guide to Improving Your Holiday Profits 18
  • 19. August 2012 Webinar | Christmas in August: A Step by Step Guide to Improving Your Holiday Profits 19
  • 20. August 2012 Webinar | Christmas in August: A Step by Step Guide to Improving Your Holiday Profits 20
  • 21. Tip #5 Got Pinterest? August 2012 Webinar | Christmas in August: A Step by Step Guide to Improving Your Holiday Profits 21
  • 22. August 2012 Webinar | Christmas in August: A Step by Step Guide to Improving Your Holiday Profits 22
  • 23. August 2012 Webinar | Christmas in August: A Step by Step Guide to Improving Your Holiday Profits 23
  • 24. August 2012 Webinar | Christmas in August: A Step by Step Guide to Improving Your Holiday Profits 24
  • 25. Tip #6 Winterize Your Theme August 2012 Webinar | Christmas in August: A Step by Step Guide to Improving Your Holiday Profits 25
  • 26. August 2012 Webinar | Christmas in August: A Step by Step Guide to Improving Your Holiday Profits 26
  • 27. August 2012 Webinar | Christmas in August: A Step by Step Guide to Improving Your Holiday Profits 27
  • 28. Tip #7 Clear Timelines August 2012 Webinar | Christmas in August: A Step by Step Guide to Improving Your Holiday Profits 28
  • 29. Clearly Show Shipping Deadlines • Offer Flat Rate Shipping • Clear Explanation on Returns • Increase Returns Timeframe • Add Additional Hours for Customer Service - Phone - Live Chat August 2012 Webinar | Christmas in August: A Step by Step Guide to Improving Your Holiday Profits 29
  • 30. August 2012 Webinar | Christmas in August: A Step by Step Guide to Improving Your Holiday Profits 30
  • 31. Tip #8 Site Speed August 2012 Webinar | Christmas in August: A Step by Step Guide to Improving Your Holiday Profits 31
  • 32. 1. Check Your Site with Pingdom & YSlow 2. Directly Affects Conversion Rate 3. Lowers Adwords Quality Score 4. Limits Ability to Diagnose Errors 5. Panda… August 2012 Webinar | Christmas in August: A Step by Step Guide to Improving Your Holiday Profits 32
  • 33. Monitor Your Site - - New Relic - - Don’t just ping… • Review Transaction Levels • Look for 404’s - Webmaster Tools • Decrease Load Time - Fooman Speedster • Add Additional Servers August 2012 Webinar | Christmas in August: A Step by Step Guide to Improving Your Holiday Profits 33
  • 34. Tip #9 eMail Early & Often August 2012 Webinar | Christmas in August: A Step by Step Guide to Improving Your Holiday Profits 34
  • 35. August 2012 Webinar | Christmas in August: A Step by Step Guide to Improving Your Holiday Profits 35
  • 36. August 2012 Webinar | Christmas in August: A Step by Step Guide to Improving Your Holiday Profits 36
  • 37. August 2012 Webinar | Christmas in August: A Step by Step Guide to Improving Your Holiday Profits 37
  • 38. Tip #10 Don’t Forget to Merchandise August 2012 Webinar | Christmas in August: A Step by Step Guide to Improving Your Holiday Profits 38
  • 39. August 2012 Webinar | Christmas in August: A Step by Step Guide to Improving Your Holiday Profits 39
  • 40. August 2012 Webinar | Christmas in August: A Step by Step Guide to Improving Your Holiday Profits 40
  • 41. Tip #11 Pretty Paper Pretty Ribbons August 2012 Webinar | Christmas in August: A Step by Step Guide to Improving Your Holiday Profits 41
  • 42. August 2012 Webinar | Christmas in August: A Step by Step Guide to Improving Your Holiday Profits 42
  • 43. August 2012 Webinar | Christmas in August: A Step by Step Guide to Improving Your Holiday Profits 43
  • 44. August 2012 Webinar | Christmas in August: A Step by Step Guide to Improving Your Holiday Profits 44
  • 45. Tip #12 Don’t Let Them Walk Away August 2012 Webinar | Christmas in August: A Step by Step Guide to Improving Your Holiday Profits 45
  • 46. August 2012 Webinar | Christmas in August: A Step by Step Guide to Improving Your Holiday Profits 46
  • 47. Product Page • Ad Network August 2012 Webinar | Christmas in August: A Step by Step Guide to Improving Your Holiday Profits 47
  • 48. Tip #13 Follow Up… August 2012 Webinar | Christmas in August: A Step by Step Guide to Improving Your Holiday Profits 48
  • 49. 1. Send Review Emails 2. Awesome User Generated Content! 3. Panda Killer… 4. Don’t Use Power Reviews Express 5. Visitors expect between 3-7 reviews per product 6. Cross Sell Items August 2012 Webinar | Christmas in August: A Step by Step Guide to Improving Your Holiday Profits 49
  • 50. Set a Holiday Schedule • Take Away 3 or 4 Items • Execute! • Make More Revenue • Hire Groove with Said Revenue • Just Kidding… August 2012 Webinar | Christmas in August: A Step by Step Guide to Improving Your Holiday Profits 50
  • 51. Poll #3 August 2012 Webinar | Christmas in August: A Step by Step Guide to Improving Your Holiday Profits 51
  • 52. Questions? info@groovecommece.com August 2012 Webinar | Christmas in August: A Step by Step Guide to Improving Your Holiday Profits 52
  • 53. August 2012 Webinar | Christmas in August: A Step by Step Guide to Improving Your Holiday Profits 53