Portal or Enterprise Software ?  Gilbane 2010 Boston
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Jordan Frank VP of Sales and Business Development, Traction Software Inc slides from 1 Dec 2010 Gilbane Boston 2010 panel: Portal or Enterprise Social Software: Which Collaboration Environment to ...

Jordan Frank VP of Sales and Business Development, Traction Software Inc slides from 1 Dec 2010 Gilbane Boston 2010 panel: Portal or Enterprise Social Software: Which Collaboration Environment to Choose?

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Portal or Enterprise Software ? Gilbane 2010 Boston Presentation Transcript

  • 1. Portal or EnterpriseSocial Software?Why and how social software forms the new core for enterprise information. Gilbane Conference Boston - 2010 Jordan Frank VP Sales and BD & Chief Emergineering Officer jfrank@tractionsoftware.com
  • 2. Why Does EnterpriseSearch Suck?
  • 3. Why Does EnterpriseSearch Suck? Monolithic Data Stores
  • 4. Why Does EnterpriseSearch Suck? Monolithic Data Stores Strictly Controlled Intranets
  • 5. Why Does EnterpriseSearch Suck? Monolithic Data Stores Strictly Controlled Intranets Fragmentation - info locked down in Documents, Email
  • 6. What Makes theWeb Work?
  • 7. What Makes theWeb Work?Portals
  • 8. What Makes theWeb Work?PortalsPages
  • 9. What Makes theWeb Work?PortalsPagesLinks
  • 10. What Makes theWeb Work?PortalsPagesLinksSearch
  • 11. What Makes Web 2.0 Work Better?PortalsPagesLinksSearch
  • 12. What Makes Web 2.0 Work Better?Portals BlogsPages WikisLinks StatusSearch Bookmarks
  • 13. What Makes Web 2.0 Work Better?Portals Blogs RSSPages Wikis NotificationLinks Status TaggingSearch Bookmarks Profiles
  • 14. Web 2.0 In a “Box”Portals Blogs RSSPages Wikis NotificationLinks Status TaggingSearch Bookmarks Profiles
  • 15. Enterprise 2.0 is Web 2.0 In a “Box”Portals Blogs RSSPages Wikis NotificationLinks Status TaggingSearch Bookmarks Profiles
  • 16. Enterprise 2.0 is Web 2.0 In a “Box”Portals Blogs RSSPages Wikis NotificationLinks Status TaggingSearch Bookmarks Profiles
  • 17. Enterprise 2.0 is Web 2.0 In a “Box”Portals Blogs RSSPages Wikis NotificationLinks Status TaggingSearch Bookmarks Profiles+ Security + Permission Filtering + Structure + Tasking
  • 18. Enterprise 2.0 is Delivered As THE SOCIALINTRA / EXTRANET
  • 19. or Enterprise 2.0 isDelivered As That Point to and Enrich the Enterprise Cloud
  • 20. Putting E2.0 Social Software to Work
  • 21. Putting E2.0 Social Software to Work Advice from Chef Walter Potenza: Risotto is not rice, it is a process
  • 22. Putting E2.0 Social Software to Work Advice from Chef Walter Potenza: Risotto is not rice, it is a process So is Social Software
  • 23. Project Management @ AlcoaDriver: Apply ObservableWork principles to ProjectManagement andCommunicationResults: Reduced labor, traveland compliance costs.Delivered project in 7 months,rather than 18 monthsCase Study Link: http://groundswelldiscussion.com/groundswell/awards2010/detail.php?id=445 Social Dashboard: Read, and easily add, milestones, deliverables and actions to the Project Home Page
  • 24. Issue Tracking @ KUKABusiness Driver: Cross-functionalteam needed to identify, track andsolve issues affecting the enterprisesystems which run the company.Business Results: used TeamPage tocapture procedural knowledge, auditcompliance, and six sigma stylecontinuous improvement processes.Over 765 issues were identified (and PLM Space Dashboard shows recently identified benefitsall but 194 resolved) in the first 2 and issues facing further development of the PLM Systemyears of the deployment. TeamPage isalso used to promote awareness, andpreparedness, for changes to IT Case Study Link: http://traction.tractionsoftware.com/traction/permalink/Public1653systems organization-wide.
  • 25. Quality Management @ Athens GroupBusiness Driver: Oil and GasUpstream consulting firm needed tooperationalize training of DrillingTechnology AssuranceSM consultants.Business Results: Athens GroupQuality Management System facilitatedscalable training process and makes iteasy to add, improve and accesscritical process knowledge.System showed 2x readership increaseover first 3 quarters.Case Study Link: Coming Soon AGQMS Dashboard shows Table of Contents + Dynamic List of Process Doc. Entire wiki is editable and appears dynamically. Select content is moderated.
  • 26. Portal + Community @ NHS UKBusiness Driver: NHS Orkney is adivision of NHS, the worlds 4thlargest employer. An audit ofinternal communication found theircapabilities and practices to beunfavorable.Cross-company e-mail was alsodetermined to be a seriousimpediment to users ability to usethese channels effectively.Case Study Link:National Health Service Orkney Front Page rolls up Blog/Wiki project activity into 4(NHS Orkney) sections, including “Classifieds”
  • 27. Portal + Community @ NHS UKBusiness Results: Traction TeamPage quicklyformed the basis of a portal for departmentalinformation and communication, as well as teamcollaboration.Enterprise "spam" disappeared and the divisionspractice became a model for other divisions. OneTeamPage based workspace supporteddocumentation and completion of over 171 tasksin the space of 5 months - a rate of 1-2 per day. Job Tracker Wiki Space • Post a page for every task • Tag with status and manager Great example of “Micro Project” management, done Wiki style • To Do / Done tag • Assignment tag
  • 28. Portal + Community @ NHS UKLegacy DirectoryLinks to Traction TeamPage Profile• Personal Details• iFrame Widget shows Twitter Updates• “Blog” spanning user’s contributions, that you can see.
  • 29. Portal + Community @ Borlaug Global Rust InitiativeCustomer: BGRI is funded toserve as a nexus source ofknowledge and community aroundthe problem of Wheat Rust, ahard to prevent fungus attackingthe global wheat crop.Business Driver: Timely need toform a community of scientists,policy makers, donors and othersaffected by the devastating effectsof a new and highly virulent formof wheat stem rust whichthreatens to destroy wheat crops.Case Study Link:http://traction.tractionsoftware.com/traction/permalink/Public1653 Front Page rolls up content across 4 key wikiwww.globalrust.org is online workspaces, offers links to Private Communities, What’s New, Features, Top Articles
  • 30. Portal + Community @ Borlaug Global Rust InitiativeBusiness Results: The site,www.rustopedia.org, was deployedon Traction TeamPage as the basisof a pedia style knowledge base,discussion forum, and means forinterest groups to collaborateworldwide in efforts to work onproposals and projects aimed at Textmitigating or solving the problemsassociated with the Ug99 form ofwheat rust disease Resources Space shows links to key resources and a list of recently added resources. Top Articles provides links to most popular articles.
  • 31. Glossary @ Global Pharma Glossary for R&D and Operations at Global Pharmaceutical Firm • Need for common, accessible vocabulary used in submissions • Common language set supports global collaboration • External reference definitions stored with internal applied definition • French and English terms are related Front End: Dynamic title driven look up (e.g. “Adverse”), Full text search, Letter inde, Formatted view of definition, Comments, Print view, email out and export functions.
  • 32. Glossary @ Global Pharma Benefits: • More accessible than former PDF based glossary docs • Interface fit to the application, makes life easy for readers and admins • Consistent presentation of terms • Journaling backend provides rich audit trailTerm Add Edit Form: Audit Trail:With 4 fields for structure and formatting Including additions, edits,consistency erasures, emails sent, and more
  • 33. TeamPage 5.0 is Free for 5 Users Download Today from www.tractionsoftware.com
  • 34. Jordan FrankVP Sales and BDChief Emergineering Officerjfrank@tractionsoftware.com401-528-1145 Any Questions? TeamPage 5.0 is Free for 5 Users Download Today from www.tractionsoftware.com