BSI Reception & Panel at UK General Consulate in St. Petersburg
19 September 2013.
Chkheidze Grigoriy
Deputy CEO, IT
We have given ourselves a task to fulfill all the needs of our clients and become a competence
center in the IT infrastruc...
Experience:
Development QMS, SMS, ISMS.
Performing audits of management systems of the largest companies
(mechanical engin...
 The need to address the continuous problem of
adapting the business model of the organization
to the modern "growth driv...
 Save the current level of income in the face
of fierce anti-competitive;
 Reduce costs, including "Unproductive";
 A c...
The operating activities of the organization based on the
following standards:
• The current legislation;
• The establishe...
All ISO standards are interrelated, like the equivalent construction
"block" and are the elements on the basis of which an...
Customer satisfaction
Service - means of providing value
to the customer, which contributes
to the objectives of the clien...
1. What are the initiatives in other
countries to establish integrated
management systems for IT
companies?
2. That offer ...
Thank you for your
attention, please, questions
!
CIO@NKGROUP.RU
Sincerely,
Chkheidze Grigoriy
Deputy CEO, IT
Company «N&K...
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Approaches to the development of Integrated Management Systems for modern IT companies providing services.

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The main problem of many IT Firms not fulfill the requirements of management systems. Hence, the guaranteed appearance of incidents which, ultimately, affect the development of relationships with customers.

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Approaches to the development of Integrated Management Systems for modern IT companies providing services.

  1. 1. BSI Reception & Panel at UK General Consulate in St. Petersburg 19 September 2013. Chkheidze Grigoriy Deputy CEO, IT
  2. 2. We have given ourselves a task to fulfill all the needs of our clients and become a competence center in the IT infrastructure. We moved away from such model as “customer-provider”, treating our client as a business partner instead.
  3. 3. Experience: Development QMS, SMS, ISMS. Performing audits of management systems of the largest companies (mechanical engineering, oil Production, IT systems integration, energetics, etc.) Lead expert Livshitz Ilya, PhD, auditor Competencies and Certifications ISO 9001:2008 Lead Auditor ISO/IEС 20000:1-2011 Lead Auditor ISO/IEС 27001-2005 Lead Auditor ISO 22301:2012 Lead Auditor ISO 50001:2011 Lead Auditor
  4. 4.  The need to address the continuous problem of adapting the business model of the organization to the modern "growth drivers";  Acceleration of obtaining reliable business information to make informed strategic management decisions;  The need to solve the problem of providing a safe, sustainable and address employee access to IT resources;  The need for a solution to provide each identified user access to relevant information from any location and building an effective business communication;  Ensuring the effectiveness of all the assets in the implementation of the process approach to resource management and integrated service- oriented business model.
  5. 5.  Save the current level of income in the face of fierce anti-competitive;  Reduce costs, including "Unproductive";  A clear, continuous and effective control of assets;  Headcount optimization and control of loyalty;  Construction and development of a system analysis of current operations;  Increasing the availability of the IT services;  Establishment of an adequate and efficient IT infrastructure;  Creation of a technique for measuring and managing outsourcing.
  6. 6. The operating activities of the organization based on the following standards: • The current legislation; • The established "reasonable" business practices; • The national and sectoral regulators; • Recognized international standards. The best known standards ISO, which is appropriate to offer to ensure an integrated aspect of IT services for business: • 9001 standards ("Quality Management System"); • 20000 series of standards ("The system of management of IT services"); • 27001 series of standards ("Information Security Management System"); • 22301 series of standards ("Business continuity management systems ").
  7. 7. All ISO standards are interrelated, like the equivalent construction "block" and are the elements on the basis of which any company can build its own unique structure of effective management ISO 9001 ISO/IEC 27001 ISO/IEC 20000  Policy and goals;  Document management and records;  Management corrective actions;  Management review;  Internal audits;  Risk management*;  Continuous improvement.
  8. 8. Customer satisfaction Service - means of providing value to the customer, which contributes to the objectives of the client. Note 1. Service is generally immaterial. (ISO/IEC 20000:1-2011, p. 3.26) A direct impact on the attitude of the customer to the provider of IT services Customer Profitability Management appearance of incidents Customer satisfaction Implemented? Requirements for IMS NoYes Investment in the development of SMS Management improvements Opportunities for improvement should be a priority, the criteria should be applied to a policy of continuous improvement to evaluate opportunities for improvement. (ISO/IEC 20000:1-2011, p. 4.5.5.2)
  9. 9. 1. What are the initiatives in other countries to establish integrated management systems for IT companies? 2. That offer international organization working to create a truly IMS?
  10. 10. Thank you for your attention, please, questions ! CIO@NKGROUP.RU Sincerely, Chkheidze Grigoriy Deputy CEO, IT Company «N&K engineering» Telephone: +7 (812) 438-38-32 Mobile: +7 (916) 603-63-50 E-mail: cio@nkgroup.ru 191014, Saint-Petersburg, st. Mira, 3, lit. А. office. 528С www.nk-e.ru

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