National School of Local Government Presentation by Georgios A. Grigoriadis Professor: Mrs Helga Stefansson

Emotional Intelligence Theory What is it and how it can be promoted in the workplace

Index EQ: What does it mean? The origins The EQ 5 domains How can it be promoted in an organization Links Closing

EQ: What does it mean?

The origins

The EQ 5 domains

How can it be promoted in an organization

Links

Closing

EQ: What does it mean? EQ-Emotional (Intelligence) Quotient Recent behavioral model Relevant to organizational and human development Behaviour assessment, management styles, interpersonal skills in general

EQ-Emotional (Intelligence) Quotient

Recent behavioral model

Relevant to organizational and human development

Behaviour assessment, management styles, interpersonal skills in general

The Origins Recent theory: Daniel Goleman, 1995 Early theory: Howard Gardner, Peter Salovey and John Mayer,1970’s and 1980’s

Recent theory: Daniel Goleman, 1995

Early theory: Howard Gardner, Peter Salovey and John Mayer,1970’s and 1980’s

The EQ Five Domains by Daniel Goleman Knowing your emotions Managing your own emotions Motivating yourself Recognizing and understanding other people’s emotions Managing relationships

Knowing your emotions

Managing your own emotions

Motivating yourself

Recognizing and understanding other people’s emotions

Managing relationships

How it can be promoted in an organization I Paving the way Assess the organization’s needs Maximizing learning choice Encouraging participation Assessing readiness and motivation for EQ development

Paving the way

Assess the organization’s needs

Maximizing learning choice

Encouraging participation

Assessing readiness and motivation for EQ development

How it can be promoted in an organization II Doing the work of change Foster relations between EQ trainers and learners Self-directed change and learning Setting goals Providing opportunities for practice Give feedback

Doing the work of change

Foster relations between EQ trainers and learners

Self-directed change and learning

Setting goals

Providing opportunities for practice

Give feedback

How it can be promoted in an organization III Encourage transfer and maintenance of change (sustainable change) Encourage application of new learning in jobs Develop organizational culture that supports learning

Encourage transfer and maintenance of change (sustainable change)

Encourage application of new learning in jobs

Develop organizational culture that supports learning

How it can be promoted in an organization IV Evaluate the change-did it work? Evaluate individual and organizational effect

Evaluate the change-did it work?

Evaluate individual and organizational effect

Links http:// www.businessballs.com/eq.htm http://www.eqtoday.com/02/emotional.php

http:// www.businessballs.com/eq.htm

http://www.eqtoday.com/02/emotional.php

Closing What’s EQ? When did all start? The 5 domains The “EQ organization” Links

What’s EQ?

When did all start?

The 5 domains

The “EQ organization”

Links

Thank you very much for listening! Keep on! Georgios A. Grigoriadis