Bed Bug Plan Of Action

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Bed bugs are coming. Apartments, homes, office buildings, hospitals, libraries and schools...just to name a few...are becoming infested with these creatures. Do you have a plan of action in place should your business become infested?

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Bed Bug Plan Of Action

  1. 2. <ul><li>By the time you discover bed bugs, they have likely been living there for 2 to 3 months. </li></ul>Why You Need a Plan of Action
  2. 3. Why You Need a Plan of Action <ul><li>Bed bug infestations can cost your business thousands of dollars. </li></ul><ul><ul><li>Rooms can no longer be rented or used. </li></ul></ul><ul><ul><li>Your business may receive negative publicity. </li></ul></ul>
  3. 4. Why You Need a Plan of Action <ul><ul><li>Customers will post information about their bed bug experience on the internet…which will be there FOREVER . </li></ul></ul>The Bedbug Registry Apartment Video Clip
  4. 5. Why You Need a Plan of Action <ul><li>Numerous lawsuits are being filed from customers who were bitten by bed bugs. </li></ul><ul><ul><li>In many instances, business owners knew they had a problem and were negligent in acting on the issue. </li></ul></ul>
  5. 6. Why You Need a Plan of Action <ul><li>Insurance often fails to cover total litigation costs; </li></ul><ul><li>For example, punitive damages are not insurable. </li></ul><ul><li>Plus, if managers have been negligent in dealing with bed bug infestations, numerous insurers won’t pay any claims. </li></ul>
  6. 7. <ul><li>A plan of action will help to: </li></ul><ul><ul><li>Present your staff as being proactive and concerned for the well-being of your customers. </li></ul></ul><ul><ul><li>Quickly address the issue and get it resolved. </li></ul></ul><ul><ul><li>Minimize long-term financial losses and negative publicity. </li></ul></ul>Why You Need a Plan of Action
  7. 8. <ul><li>A plan of action will help to: </li></ul><ul><ul><li>Present your staff as being proactive and concerned for the well-being of your customers. </li></ul></ul><ul><ul><li>Quickly address the issue and get it resolved. </li></ul></ul><ul><ul><li>Minimize long-term financial losses and negative publicity. </li></ul></ul>Why You Need a Plan of Action 4 Star Hotel Video Clip
  8. 9. How Do I Get Started?
  9. 10. Education <ul><li>You’re already doing the first step. </li></ul><ul><ul><li>Educating yourself gives you the upper hand. </li></ul></ul><ul><li>Share your knowledge and information on bed bugs with your staff. </li></ul><ul><ul><li>Posting the National Pest Management Association Bed Bug Poster in a break area is an easy answer. </li></ul></ul><ul><ul><li>Posters can be ordered from www.npmapestworld.org </li></ul></ul>
  10. 11. Staff Training <ul><li>Communicate with your staff that you have a Bed Bug Plan of Action in place. </li></ul><ul><li>Coordinate an in-house training event for your staff. </li></ul><ul><ul><li>How to identify symptoms. </li></ul></ul><ul><ul><li>How to conduct a preliminary in-house inspection of the suspected area. </li></ul></ul>
  11. 12. Incoming Complaints <ul><li>Identify how you are going to receive complaints or sightings in your facility. </li></ul><ul><ul><li>Identify point(s) of contact or keep a “sightings” log. </li></ul></ul>Bed bugs in Apt. 3C
  12. 13. Incoming Complaints <ul><ul><li>Do you need additional individuals to be notified or involved? </li></ul></ul><ul><ul><li>Do you want to use a standard complaint/sighting form or email? </li></ul></ul><ul><ul><li>Do you need to track response time? </li></ul></ul>
  13. 14. I Have A Bed Bug “Sighting” – Now What?
  14. 15. Dispatching Request <ul><li>Contact your professional pest management provider. </li></ul><ul><li>Confirm with your vendor that they will pre-inspect the reported and adjacent areas first. </li></ul>
  15. 16. Dispatching Request <ul><ul><li>Is a complete facility visual inspection or K9 scent detection inspection necessary? </li></ul></ul><ul><ul><li>Establish rules to determine the level and type of inspections. </li></ul></ul>Example: Reports or sightings in two (2) or more areas of the structure.
  16. 17. Dispatching Request <ul><li>Ask your pest management professional to report back their findings before proceeding. </li></ul><ul><li>Communicate any special concerns to your pest management professional prior to service. </li></ul>
  17. 18. Preparing for Treatment <ul><li>How will you notify staff? Tenants? Patients? </li></ul><ul><li>Do you have a checklist or form that tells them what they need to do? </li></ul><ul><li>Are there special considerations like medical equipment that must be moved? </li></ul><ul><li>How much time should be committed to preparation? </li></ul>
  18. 19. Treatment Plan <ul><li>What treatment method does your pest management firm use? </li></ul><ul><ul><li>Some pest management firms require mattress covers or discarding the mattresses. </li></ul></ul>
  19. 20. Treatment Plan <ul><li>Is there a clean-up process required afterwards? </li></ul><ul><li>Will your tenants need to heat dry clothing? </li></ul>
  20. 21. We Treated for Bed Bugs – Now What?
  21. 22. Follow Up Actions <ul><li>What kind of post-inspection program do you need? </li></ul><ul><li>What kind of frequency? </li></ul><ul><li>When can you put the unit (hotel room, patient room) back into service? </li></ul>
  22. 23. Follow Up Actions <ul><li>How will you communicate with your customers about the hazards of bringing in used furniture? </li></ul><ul><ul><li>Do you need guidelines for inspecting incoming furniture? </li></ul></ul><ul><ul><li>Is your staff properly trained to conduct these inspections? </li></ul></ul>
  23. 24. Protect Yourself <ul><li>With uncooperative tenants. </li></ul><ul><ul><li>As long as you have: </li></ul></ul><ul><ul><ul><li>Documentation that their units were inspected by a PMP </li></ul></ul></ul><ul><ul><ul><li>That a treatment program was agreed upon </li></ul></ul></ul><ul><ul><ul><li>That the tenant has been uncooperative with the treatment program </li></ul></ul></ul><ul><ul><ul><li>Building layouts that show the infested units </li></ul></ul></ul>
  24. 25. Protect Yourself <ul><ul><li>You can use the documentation to assist in removing these tenants. </li></ul></ul><ul><ul><ul><li>While local jurisdiction and codes vary, your local code enforcement officer is a good place to start. </li></ul></ul></ul><ul><ul><li>You can also use the documentation to protect yourself from accusations that you haven’t addressed their pest needs. </li></ul></ul>
  25. 26. Conclusion <ul><li>There is no way to prevent bed bugs. </li></ul><ul><li>You can reduce the amount of time, money, and negative publicity by being proactive. </li></ul><ul><li>When you eventually get bed bugs…and you will….you will be thankful you already put together A Plan of Action. </li></ul>

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