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Presenting Test Results w/ Clarity and Confidence - STAR East 2013
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Presenting Test Results w/ Clarity and Confidence - STAR East 2013

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Test leaders are often asked to present the results of their testing to management—and even to auditors. Can you clearly and confidently explain and summarize your test plans and results? Can you …

Test leaders are often asked to present the results of their testing to management—and even to auditors. Can you clearly and confidently explain and summarize your test plans and results? Can you prove that your testing is compliant with internal procedures and regulations? Griffin Jones presents a model for how to prepare and present your test work and demonstrate compliance. He explores how you can appear—and be—congruent, honest, and competent during formal and informal presentations. Griffin describes a process model for developing your presentation, laying out the objective evidence of what you did, ways you can demonstrate control, and how to show your willingness to perform. Then, he reviews the expectations of different stakeholders and identifies common misconceptions and traps to avoid. Don’t allow your anxieties to ruin your next presentation. Learn tips to help you maintain composure during difficult moments and leave with a model to present your testing results with clarity and confidence.

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  • 1. Presenting Test ResultswithClarity and ConfidenceApril 2013 © 2013 Congruent Compliance LLC 1
  • 2. Griffin JonesConsultantAgile / Testing / RegulatoryApril 2013 © 2013 Congruent Compliance LLC 2• Present my current working model of how to:– clearly and confidently– prepare and present your testing results• This presentation covers the Who, What,When, Where, Why, and How - plus the Traps– of that model
  • 3. • Tell a Story– Audience, Content, Preparation, and Practice• Intentional Practice–Clarity• Clearness of expression–Confidence• Faith in ones abilitiesApril 2013 © 2013 Congruent Compliance LLC 3Practice, Practice, PracticeHOW DO YOU GET TOCARNEGIE HALL?
  • 4. April 2013 © 2013 Congruent Compliance LLC 4When are you training your dog?You are always training your dog.When are you presenting yourtesting results?You are always presentingyour testing results.WHEN?
  • 5. April 2013 © 2013 Congruent Compliance LLC 5WHO ARE YOUPRESENTING TO?CustomersOther TestersStakeholdersLawyersExecutivesAuditorsProject ManagersProject Team MembersServiceOperationsDevelopmentPartnersSales & Marketing
  • 6. April 2013 © 2013 Congruent Compliance LLC 6WHAT ARE THEIR CONCERNS?Is project management effective?What is the status of the project?Am I getting value?Will this add value to my business?Did they follow theirprocess?What are the legal risks?How does this influence the business model?Am I getting value?How should I adjust my testing?Can I support this in the field?Can I sell this?How do wecoordinate?Can I deploy it?Is the task done-done?Can I integrate mystuff with theirs?How does thisinfluence my concerns?
  • 7. April 2013 © 2013 Congruent Compliance LLC 7WHAT DOTHEY WANT?!WHEN DOTHEY WANT IT?!Information!Now! (you havetwo minutes)
  • 8. • Information based on Observation– Otherwise it is analysis, induction,and speculationApril 2013 © 2013 Congruent Compliance LLC 8WHAT KIND OFINFORMATION?• Testing is an informational function– You are paying to Learn somethingAdapted from “The Big Book of Perfect Testing” by James Bullock
  • 9. • Information is valuable if the audience uses it– Otherwise it is entertainment• Reduces damaging uncertainty– (and certainty)– About the perceived state ofthree fundamental questionsApril 2013 © 2013 Congruent Compliance LLC 9WHY DOES IT HAVEVALUE?Adapted from “The Big Book of Perfect Testing” by James BullockAdapted from “The Testing Teams Motto” by Brian MarickAdapted from a conversation with Michael Bolton
  • 10. April 2013 © 2013 Congruent Compliance LLC 10QUESTION 1:THE PRODUCTHow good is theProduct?Adapted from “Rapid Software Test Management” by James Bachand Michael Bolton(By “good”, I mean: reduce damaging uncertainty(and certainty) about the perceived state of …)
  • 11. April 2013 © 2013 Congruent Compliance LLC 11QUESTION 2:THE TESTINGHow good is theTesting?Adapted from “Rapid Software Test Management” by James Bach and Michael Bolton(By “good”, I mean: reduce damaging uncertainty(and certainty) about the perceived state of …)
  • 12. April 2013 © 2013 Congruent Compliance LLC 12QUESTION 3A:HOW GOOD IS YOUR JUDGMENT?Testing Techniques are EndlessAvoid RitualLich Stefan Schäferand AdministrationAdapted from “Rapid Software Test Management” by Bach and BoltonAdapted from “The Big Book of Perfect Testing” by James Bullock
  • 13. April 2013 © 2013 Congruent Compliance LLC 13QUESTION 3B:RITUAL VERSUS ADMINISTRATIONThe correct technique is the one that best gets you theinformation you need to take a better next stepthan you would otherwiseAdapted from “Rapid Software Test Management” by Bach and Bolton and “The Big Book of Perfect Testing” by James BullockStuck on a techniquerather than the results,you havedescended into ritualUnwilling to discover, embrace,or invent whatever technique ittakes to find the informationyou need, you havedescended into administration
  • 14. April 2013 © 2013 Congruent Compliance LLC 14QUESTION 3C:HOW GOOD IS YOUR CREDIBILITY?Why should you be happy with the testingwe did and did not do?More T, Less BSSetupBugTestAdapted from “Rapid Software Test Management” by Bach and BoltonAdapted from “More T, Less BS” by Jon Bach
  • 15. April 2013 © 2013 Congruent Compliance LLC 15PREPARING TO TELL YOURSTORYAlways be prepared15ModelCompetentHonestEvidenceControlWillingCongruent
  • 16. April 2013 © 2013 Congruent Compliance LLC 16CONGRUENTEqual respect for:Self, Other, ContextInsides match the outsidesWhat is the best thing you could sayor do to get the result you want?Cybernetic FocusBlame, Placate,Ultra-ReasonableAdapted from “More Secrets of Consulting” by Gerald Weinberg and from conversations with James Bullock
  • 17. April 2013 © 2013 Congruent Compliance LLC 17THEORYHonestCompetentProcessModelDishonestIncompetentInadequateSelf-IncriminationExperts &HeroesOver-Constrained
  • 18. • Tests– How do we react to criticism?– Are we a Learning Organization? (Fifth Discipline)April 2013 © 2013 Congruent Compliance LLC 18HONESTTrustSincerityIntegrityTruthfulWords, Actions, Documents
  • 19. April 2013 © 2013 Congruent Compliance LLC 19COMPETENTSpeaks the LanguageUnderstandsTechnology and ContextCredibleCapableTrained in the Industry• Test– Are we capable of doing good work?
  • 20. April 2013 © 2013 Congruent Compliance LLC 20CompletePROCESS MODELExplainableLogicalPracticalReasonable• Tests– What problem is the model trying to solve?– How will the model fail?
  • 21. April 2013 © 2013 Congruent Compliance LLC 21PRACTICEUnwillingOut-of-ControlHand-WavingWillingUnderControlEvidenceExcessiveMicro-ManagementObsessive-Compulsive
  • 22. • Test– Do people care enough to provide sufficientresources?April 2013 © 2013 Congruent Compliance LLC 22WILLINGFocusedNurturedGiven AttentionStaffedSupportedCommittedMotivatedResourcedPrioritized
  • 23. • Test– Are the types and levels of controls appropriate?(prescriptive versus discretionary)April 2013 © 2013 Congruent Compliance LLC 23ConfigurationCONTROLPreparationandPlanningCheckingandTestingPreventionandCorrectionReviewAccountabilityTraceability
  • 24. April 2013 © 2013 Congruent Compliance LLC 24EVIDENCEReconstructableReviewableContemporaryAttributableHuman ReadableRetrievableObjectiveClear• Test– How does specific evidence meet the criteria?
  • 25. April 2013 © 2013 Congruent Compliance LLC 25PRESENTATION TRAPSToo formalToo muchpreparation requiredToo little contentNot knowingthe audienceOver orunder-telling storiesNot listeningand engagingPresentation format andcontent abdicationMeaning without Data, orData without MeaningNot knowing yourpurpose and roleLack of practiceClarityConfidence
  • 26. • Practice, Practice, Practice• You are always presenting your results• Know the concerns of your differentstakeholders• Stakeholders want fast information, or fastlearning– Based on observation– Used to inform a decisionApril 2013 © 2013 Congruent Compliance LLC 26SUMMARY A …
  • 27. April 2013 © 2013 Congruent Compliance LLC 27… SUMMARY B• Information is valuable because it reducesdamaging uncertainty and certainty– about the product, testing, and your judgmentand credibility• Prepare by monitoring whether you areCongruent• While focusing on the six qualities of: Honest,Competent, Process Model, Willing, Control,and Evidence
  • 28. April 2013 © 2013 Congruent Compliance LLC 28BIG POINTSRelax - You know what you are doingKeep it SimpleYou Practice thisall the timeClarityConfidence
  • 29. • “Rapid Software Test Management” by James Bachand Michael Bolton• “More T, Less BS” by Jon Bach• “The Big Book of How to Do Perfect Testing” byJames Bullock• “Surviving an FDA Audit” by Griffin Jones• “The Testing Team’s Motto” by Brian Marick• “More Secrets of Consulting” by Gerald M WeinbergApril 2013 © 2013 Congruent Compliance LLC 29REFERENCES
  • 30. April 2013 © 2013 Congruent Compliance LLC 30QUESTIONS
  • 31. Thank you for attending this session.Please fill out the evaluation form.Griffin JonesGriffin.Jones@CongruentCompliance.comApril 2013 © 2013 Congruent Compliance LLC 31

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