Building a 21st Century Library

Creating a 21st Century Learning Environment University of Tennessee at Chattanooga ACRL Preconference - ALA Annual 2010

INTRODUCTIONS & GOALS

Theresa Liedtka Dean of the Library

Mike Bell Assistant Dean & Head of Materials Processing

Virginia Cairns Head of Reference & Instruction

Jason Griffey Head of Library Information Technology

Andrea Schurr Web Technologies Librarian & ILS Manager (former Head of Access Services)

part one

change the way you do business

know your patrons

KNOW YOUR USERS

CHANGE YOUR PERSPECTIVE

PEOPLE AT THE CENTER

MILLENIALS

THEIR WORK HABITS ARE DIFFERENT

KNOW YOUR OWN USERS WHAT CHARACTERISTICS MAKE THEM UNIQUE?

adopt transparency

INFORM EVERYONE IS A STAKEHOLDER IN SUCCESS

WIKI DOCUMENTATION MACHINE

BUILDING WIKI ONE STOP SHOP

BLOG VOICES IN THE WILDERNESS

FLICKR PHOTOS FOR EVERYONE

PARTNERSHIPS SOMETIMES THEY WORK

collect the right data

DATA, DATA EVERYWHERE

The Tools

library catalog physical collection collection usage patrons

ILL SYSTEM USAGE DATA FOR ITEMS YOU DO NOT OWN

DATABASES USAGE DATA FOR ELECTRONIC COLLECTIONS

LIBRARY WEBSITE USAGE DATA FOR YOUR ELECTRONIC CONNECTION TO YOUR PATRONS

SECURITY GATES PATRONS IN AND OUT OF DOORS OVER TIME

feedback paper & electronic immediate response from your patrons

LIBRARY SURVEY STRUCTURED DATA COLLECTED OVER TIME

manual counts last resort collection usage for non-barcoded items feedback from instructional sessions

FOCUS GROUPS FORMALIZED QUALITATIVE DATA REGARDING YOUR SPACE AND SERVICES

combining your data increase the power of your data ﬁnd points of intersection across data sources

MAJORITY VS MINORITY INPUT

THE SQUEAKY WHEEL

library culture

CULTURE IS ATTITUDE

NEW LOOK COMFY CHAIRS, MUCH MORE SEATING

culture is... people money services collections PHOTO BY DAWN ENDICO - HTTP://FLIC.KR/P/2PUTC

CHANGING PEOPLE CULTURE PHOTO BY LAUGHING SQUID - HTTP://FLIC.KR/P/5XJ7RN

SMART goals Speciﬁc Measurable Agreed upon Realistic Timely PHOTO BY TFDUESING - HTTP://FLIC.KR/P/2FERDC

CRAFT policies Collaborative Responsive Accountable Friendly Transparent PHOTO BY DRP - HTTP://FLIC.KR/P/PFN7

SCOPE of mission Serve Others Consistent Outward Progressive Extra Mile PHOTO BY AME OTOKO - HTTP://FLIC.KR/P/6GHVMJ

FOLLOW THE MONEY PHOTO BY TRACY O - HTTP://FLIC.KR/P/6OVWP

SPREAD

SPREAD the budget Stewardship Priorities Resourceful Expose It Ask the Question Data-driven PHOTO BY DUNCAN - HTTP://FLIC.KR/P/KS6AR

library culture: services existing services & expectations new services staff spaces partnerships PHOTO BY ...-WINK-... - HTTP://FLIC.KR/P/6AQ5IX

library culture: collections users’ expectations delusions today’s reality access is king PHOTO BY UBC LIBRARY GRAPHICS - HTTP://FLIC.KR/P/FQXZY

BREAK! PHOTO BY JON.B. - HTTP://FLIC.KR/P/5BDSF8

part two

thinking about space

project parameters

ONCE UPON A TIME PHOTO BY ANDY CASTRO - HTTP://FLIC.KR/P/6UBZCC

iron triangle scope time budget PHOTO BY ROMANA KLEE - HTTP://FLIC.KR/P/6VF3ZW

scope authority & control clarify & deﬁne project expectations be an informed champion write it down

time develop timelines start dates benchmarks end dates note interdependent tasks write it down

budget ﬁnancial parameter common components develop estimates write it down

people consider all stakeholders form a team or teams communicate

project purpose

you have space & money...

...now what?

WHAT ARE YOUR PRIORITY NEEDS? PHOTO BY ➨ REDVERS - HTTP://FLIC.KR/P/P22RY

WHAT DOES IT TELL YOU? PHOTO BY BIONICTEACHING - HTTP://FLIC.KR/P/5S5DKA

WHAT ARE YOU TRYING TO ACCOMPLISH? PHOTO BY HOCKADILLY - HTTP://FLIC.KR/P/FSCQE

match funds & space to your priorities

REVERSE THIS PROCESS PHOTO BY WALLYG - HTTP://FLIC.KR/P/EKOVU

environmental parameters

will everything ﬁt? square footage? purpose? service points? personnel? patron seats? collections? furnishings? technology? other equipment?

FURNISHINGS

MORE FURNISHINGS

TECHNOLOGY

the environment walls ﬂoors ceilings doors & locks windows & coverings acoustics & noise levels electrical voice & data plumbing lighting temperature & humidity

FLOORS

CEILINGS

DOORS & LOCKS

WINDOWS & COVERINGS

ACOUSTICS & NOISE LEVELS

ELECTRICAL

VOICE & DATA

PLUMBING

LIGHTING

TEMPERATURE & HUMIDITY

operational parameters

STAFF PHOTO BY SHAUSER - HTTP://FLIC.KR/P/718ARF

HOURS PHOTO BY ZAPPOWBANG - HTTP://FLIC.KR/P/5NYCA4

TECHNOLOGY PHOTO BY ANDREA IN AMSTERDAM - HTTP://FLIC.KR/P/2ZDABF

COLLECTIONS PHOTO BY KAREN.TKR - HTTP://FLIC.KR/P/3GERX

TRAFFIC PHOTO BY SQUIRMELIA - HTTP://FLIC.KR/P/4JBYJ2

SECURITY PHOTO BY CARBONNYC - HTTP://FLIC.KR/P/4UJ6AT

OPENING/CLOSING PHOTO BY BRIANARN - HTTP://FLIC.KR/P/PQYJK

ACTIVITY ONE: DESIGN A SPACE PHOTO BY RIACALE - HTTP://FLIC.KR/P/4D4FRG

morning summary

LUNCH! PHOTO BY SWAMIBU - HTTP://FLIC.KR/P/3MYUBP

part three

thinking about the building

patron space

GATHERING & SOLO SPACES

GRAND CENTRAL STATION

24 HOURS

OPEN SEATING

LAPTOP LOUNGERS

LIBRARY TABLES

INDIVIDUAL CARRELS

CLASSROOMS

NONTRADITIONAL

MEETING ROOMS

STUDY ROOMS

OTHER KINDS QUIET LOUNGES? MOBILE LOUNGES?

AUDITORIUM

WRITING CENTER

TUTORING CENTER

FOOTPRINT

PARTNERS

RADIO STATION?

ART STORAGE?

patron services

service desk models

ONE DESK, OR TWO? PHOTO BY ELLEN FORSYTH - HTTP://FLIC.KR/P/7DZ3ZZ

MANAGING TRAFFIC PHOTO BY ADAPTORPLUG - HTTP://FLIC.KR/P/7F9UHW

technology

HOW MUCH DO YOU NEED? PHOTO BY HONDA NEWS - HTTP://FLIC.KR/P/71ZJUE

WHERE DO YOU NEED IT? PHOTO BY ARS ELECTRONICA - HTTP://FLIC.KR/P/7DR9Y2

HOW DO YOU MANAGE IT? PHOTO BY DEANJ - HTTP://FLIC.KR/P/4DWXXR

collection space

MEASURE. CAREFULLY.

WEED BEFORE YOU MOVE

COMPACT OR OPEN?

LOW SHELVES

DO YOU INTERFILE?

HOW MANY DISCREET COLLECTIONS?

WHAT GOES NEARBY?

WHAT ABOUT THESE?

PRIME REAL ESTATE

BARNES AND NOBLE CONCEPT

staff space

FINDING A BALANCE PHOTO BY PLUS45 - HTTP://FLIC.KR/P/2U6SR4

Anticipating the Future

GROWTH (AND THE OPPOSITE) GROWTH AND THE OPPOSITE

REVISIONING YOUR ORGANIZATION CHART LUPTON LIBRARY STAFF SPACES ON 1974 FLOOR PLANS

REVISIONING YOUR ORGANIZATION CHART LUPTON LIBRARY STAFF IN 2002

REVISIONING YOUR ORGANIZATION CHART LUPTON LIBRARY STAFF IN 2010

REVISIONING YOUR ORGANIZATION CHART LUPTON LIBRARY STAFF SPACES ON NEW BUILDING PLANS (2012)

INFORMATION TECHNOLOGY CENTRALIZED OR DISTRIBUTED?

CATALOGING & ACCESS SERVICES WHAT IS THE FUTURE?

INTERLIBRARY LOAN & STACKS MAINTENANCE WHERE DO THEY LIVE?

COLLOCATION IMPROVE COMMUNICATION?

SCATTERING OFFICES IMPROVE SECURITY OR PATRON ACCESS?

DO YOU REALLY HAVE A CHOICE?

WHO NEEDS TO BE NEAR WHAT?

ACCESS & REFERENCE OFFICES NEAR THE DESKS?

ACQUISITIONS, CATALOGING, STACKS, & ILL ...NEAR THE LOADING DOCK AND SERVICE ELEVATORS?

ADMINISTRATION, SPECIAL COLLECTIONS, ARCHIVES FRONT & CENTER, OR HIDING IN THE BACKGROUND?

Information Technology Near anyone?

OFFICES VS CUBICLE FARMS

COMMON SPACES

WHAT ALL STAFF NEED WANT

putting it all together

THINKING ABOUT A BUILDING

importance of architect we <3 andy

NIRVANA PHOTO BY PRAKOPE - HTTP://FLIC.KR/P/H5YVY

DO YOU LIKE TO DO PUZZLES? PHOTO BY TCP909 - HTTP://FLIC.KR/P/CHWLP

ADJACENCIES WHO LIVES NEAR WHAT? WHO LIVES NEAR WHOM?

CARD EXERCISE SORTING YOUR NEW WORLD

BUILDING ESSENTIALS CAN’T DO WITHOUT SOME BASICS

LEED LEADERSHIP IN ENERGY & ENVIRONMENTAL DESIGN

BLUEPRINT PHOTO BY WOLFRAM BURNER - HTTP://FLIC.KR/P/6AWV3K

ENTRANCE, SECURITY, ACCCESS

PROGRAM STATEMENT MASTER DOCUMENT

BREAK! PHOTO BY NICKWHEELEROZ - HTTP://FLIC.KR/P/4LH5EO

ACTIVITY TWO: DESIGN A SMALL LIBRARY PHOTO BY LITTLEMISSPIP - HTTP://FLIC.KR/P/7TTOXU

LEGO LIBRARY OUR TAKE ON THE EXERCISE

session wrap

new building

GROUND FLOOR COLLECTION

1ST FLOOR CIRCULATION, MATERIALS PROCESSING, NEW BOOKS, A/V, GSA

2ND FLOOR INFORMATION COMMONS, REFERENCE, CLASSROOMS

3RD FLOOR MEDIA LAB, STUDY SPACE, PARTNER SPACES

4TH FLOOR SPECIAL COLLECTIONS, FACULTY SPACES, SOUTHERN WRITERS ROOM

thank you

more info www.lib.utc.edu/building

http://jasongriffey.net	348
http://lonewolflibrarian.wordpress.com	25
http://vacairns.com	1

Building a 21st Century Library

by Jason Griffey on Jun 25, 2010

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Building a 21st Century Library — Presentation Transcript