Building a 21st Century Library
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Building a 21st Century Library

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ACRL Preconference, presented by the University of Tennessee at Chattanooga Library for the American Library Association 2010 Annual Conference. June 25, 2010.

ACRL Preconference, presented by the University of Tennessee at Chattanooga Library for the American Library Association 2010 Annual Conference. June 25, 2010.

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    Building a 21st Century Library Building a 21st Century Library Presentation Transcript

    • Creating a 21st Century Learning Environment University of Tennessee at Chattanooga ACRL Preconference - ALA Annual 2010
    • INTRODUCTIONS & GOALS
    • Theresa Liedtka Dean of the Library
    • Mike Bell Assistant Dean & Head of Materials Processing
    • Virginia Cairns Head of Reference & Instruction
    • Jason Griffey Head of Library Information Technology
    • Andrea Schurr Web Technologies Librarian & ILS Manager (former Head of Access Services)
    • part one
    • change the way you do business
    • know your patrons
    • KNOW YOUR USERS
    • CHANGE YOUR PERSPECTIVE
    • PEOPLE AT THE CENTER
    • MILLENIALS
    • THEIR WORK HABITS ARE DIFFERENT
    • KNOW YOUR OWN USERS WHAT CHARACTERISTICS MAKE THEM UNIQUE?
    • adopt transparency
    • INFORM EVERYONE IS A STAKEHOLDER IN SUCCESS
    • WIKI DOCUMENTATION MACHINE
    • BUILDING WIKI ONE STOP SHOP
    • BLOG VOICES IN THE WILDERNESS
    • FLICKR PHOTOS FOR EVERYONE
    • PARTNERSHIPS SOMETIMES THEY WORK
    • collect the right data
    • DATA, DATA EVERYWHERE
    • The Tools
    • library catalog physical collection collection usage patrons
    • ILL SYSTEM USAGE DATA FOR ITEMS YOU DO NOT OWN
    • DATABASES USAGE DATA FOR ELECTRONIC COLLECTIONS
    • LIBRARY WEBSITE USAGE DATA FOR YOUR ELECTRONIC CONNECTION TO YOUR PATRONS
    • SECURITY GATES PATRONS IN AND OUT OF DOORS OVER TIME
    • feedback paper & electronic immediate response from your patrons
    • LIBRARY SURVEY STRUCTURED DATA COLLECTED OVER TIME
    • manual counts last resort collection usage for non-barcoded items feedback from instructional sessions
    • FOCUS GROUPS FORMALIZED QUALITATIVE DATA REGARDING YOUR SPACE AND SERVICES
    • combining your data increase the power of your data find points of intersection across data sources
    • MAJORITY VS MINORITY INPUT
    • THE SQUEAKY WHEEL
    • library culture
    • CULTURE IS ATTITUDE
    • NEW LOOK COMFY CHAIRS, MUCH MORE SEATING
    • culture is... people money services collections PHOTO BY DAWN ENDICO - HTTP://FLIC.KR/P/2PUTC
    • CHANGING PEOPLE CULTURE PHOTO BY LAUGHING SQUID - HTTP://FLIC.KR/P/5XJ7RN
    • SMART
    • SMART goals Specific Measurable Agreed upon Realistic Timely PHOTO BY TFDUESING - HTTP://FLIC.KR/P/2FERDC
    • CRAFT
    • CRAFT policies Collaborative Responsive Accountable Friendly Transparent PHOTO BY DRP - HTTP://FLIC.KR/P/PFN7
    • SCOPE
    • SCOPE of mission Serve Others Consistent Outward Progressive Extra Mile PHOTO BY AME OTOKO - HTTP://FLIC.KR/P/6GHVMJ
    • FOLLOW THE MONEY PHOTO BY TRACY O - HTTP://FLIC.KR/P/6OVWP
    • SPREAD
    • SPREAD the budget Stewardship Priorities Resourceful Expose It Ask the Question Data-driven PHOTO BY DUNCAN - HTTP://FLIC.KR/P/KS6AR
    • library culture: services existing services & expectations new services staff spaces partnerships PHOTO BY ...-WINK-... - HTTP://FLIC.KR/P/6AQ5IX
    • library culture: collections users’ expectations delusions today’s reality access is king PHOTO BY UBC LIBRARY GRAPHICS - HTTP://FLIC.KR/P/FQXZY
    • BREAK! PHOTO BY JON.B. - HTTP://FLIC.KR/P/5BDSF8
    • part two
    • thinking about space
    • project parameters
    • ONCE UPON A TIME PHOTO BY ANDY CASTRO - HTTP://FLIC.KR/P/6UBZCC
    • iron triangle scope time budget PHOTO BY ROMANA KLEE - HTTP://FLIC.KR/P/6VF3ZW
    • scope authority & control clarify & define project expectations be an informed champion write it down
    • time develop timelines start dates benchmarks end dates note interdependent tasks write it down
    • budget financial parameter common components develop estimates write it down
    • people consider all stakeholders form a team or teams communicate
    • project purpose
    • you have space & money...
    • ...now what?
    • WHAT ARE YOUR PRIORITY NEEDS? PHOTO BY ➨ REDVERS - HTTP://FLIC.KR/P/P22RY
    • WHAT DOES IT TELL YOU? PHOTO BY BIONICTEACHING - HTTP://FLIC.KR/P/5S5DKA
    • WHAT ARE YOU TRYING TO ACCOMPLISH? PHOTO BY HOCKADILLY - HTTP://FLIC.KR/P/FSCQE
    • match funds & space to your priorities
    • or
    • REVERSE THIS PROCESS PHOTO BY WALLYG - HTTP://FLIC.KR/P/EKOVU
    • environmental parameters
    • will everything fit? square footage? purpose? service points? personnel? patron seats? collections? furnishings? technology? other equipment?
    • FURNISHINGS
    • MORE FURNISHINGS
    • TECHNOLOGY
    • the environment walls floors ceilings doors & locks windows & coverings acoustics & noise levels electrical voice & data plumbing lighting temperature & humidity
    • WALLS
    • FLOORS
    • CEILINGS
    • DOORS & LOCKS
    • WINDOWS & COVERINGS
    • ACOUSTICS & NOISE LEVELS
    • ELECTRICAL
    • VOICE & DATA
    • PLUMBING
    • LIGHTING
    • TEMPERATURE & HUMIDITY
    • operational parameters
    • STAFF PHOTO BY SHAUSER - HTTP://FLIC.KR/P/718ARF
    • HOURS PHOTO BY ZAPPOWBANG - HTTP://FLIC.KR/P/5NYCA4
    • TECHNOLOGY PHOTO BY ANDREA IN AMSTERDAM - HTTP://FLIC.KR/P/2ZDABF
    • COLLECTIONS PHOTO BY KAREN.TKR - HTTP://FLIC.KR/P/3GERX
    • TRAFFIC PHOTO BY SQUIRMELIA - HTTP://FLIC.KR/P/4JBYJ2
    • SECURITY PHOTO BY CARBONNYC - HTTP://FLIC.KR/P/4UJ6AT
    • OPENING/CLOSING PHOTO BY BRIANARN - HTTP://FLIC.KR/P/PQYJK
    • ACTIVITY ONE: DESIGN A SPACE PHOTO BY RIACALE - HTTP://FLIC.KR/P/4D4FRG
    • morning summary
    • LUNCH! PHOTO BY SWAMIBU - HTTP://FLIC.KR/P/3MYUBP
    • part three
    • thinking about the building
    • patron space
    • GATHERING & SOLO SPACES
    • GRAND CENTRAL STATION
    • CAFE
    • 24 HOURS
    • OPEN SEATING
    • LAPTOP LOUNGERS
    • LIBRARY TABLES
    • INDIVIDUAL CARRELS
    • CLASSROOMS
    • NONTRADITIONAL
    • MEETING ROOMS
    • STUDY ROOMS
    • OTHER KINDS QUIET LOUNGES? MOBILE LOUNGES?
    • AUDITORIUM
    • WRITING CENTER
    • TUTORING CENTER
    • FOOTPRINT
    • PARTNERS
    • RADIO STATION?
    • ART STORAGE?
    • patron services
    • service desk models
    • ONE DESK, OR TWO? PHOTO BY ELLEN FORSYTH - HTTP://FLIC.KR/P/7DZ3ZZ
    • MANAGING TRAFFIC PHOTO BY ADAPTORPLUG - HTTP://FLIC.KR/P/7F9UHW
    • technology
    • HOW MUCH DO YOU NEED? PHOTO BY HONDA NEWS - HTTP://FLIC.KR/P/71ZJUE
    • WHERE DO YOU NEED IT? PHOTO BY ARS ELECTRONICA - HTTP://FLIC.KR/P/7DR9Y2
    • HOW DO YOU MANAGE IT? PHOTO BY DEANJ - HTTP://FLIC.KR/P/4DWXXR
    • collection space
    • MEASURE. CAREFULLY.
    • WEED BEFORE YOU MOVE
    • COMPACT OR OPEN?
    • LOW SHELVES
    • DO YOU INTERFILE?
    • HOW MANY DISCREET COLLECTIONS?
    • WHAT GOES NEARBY?
    • WHAT ABOUT THESE?
    • PRIME REAL ESTATE
    • BARNES AND NOBLE CONCEPT
    • staff space
    • FINDING A BALANCE PHOTO BY PLUS45 - HTTP://FLIC.KR/P/2U6SR4
    • Anticipating the Future
    • GROWTH (AND THE OPPOSITE) GROWTH AND THE OPPOSITE
    • REVISIONING YOUR ORGANIZATION CHART LUPTON LIBRARY STAFF SPACES ON 1974 FLOOR PLANS
    • REVISIONING YOUR ORGANIZATION CHART LUPTON LIBRARY STAFF IN 2002
    • REVISIONING YOUR ORGANIZATION CHART LUPTON LIBRARY STAFF IN 2010
    • REVISIONING YOUR ORGANIZATION CHART LUPTON LIBRARY STAFF SPACES ON NEW BUILDING PLANS (2012)
    • INFORMATION TECHNOLOGY CENTRALIZED OR DISTRIBUTED?
    • CATALOGING & ACCESS SERVICES WHAT IS THE FUTURE?
    • INTERLIBRARY LOAN & STACKS MAINTENANCE WHERE DO THEY LIVE?
    • COLLOCATION IMPROVE COMMUNICATION?
    • SCATTERING OFFICES IMPROVE SECURITY OR PATRON ACCESS?
    • DO YOU REALLY HAVE A CHOICE?
    • WHO NEEDS TO BE NEAR WHAT?
    • ACCESS & REFERENCE OFFICES NEAR THE DESKS?
    • ACQUISITIONS, CATALOGING, STACKS, & ILL ...NEAR THE LOADING DOCK AND SERVICE ELEVATORS?
    • ADMINISTRATION, SPECIAL COLLECTIONS, ARCHIVES FRONT & CENTER, OR HIDING IN THE BACKGROUND?
    • Information Technology Near anyone?
    • OFFICES VS CUBICLE FARMS
    • COMMON SPACES
    • WHAT ALL STAFF NEED WANT
    • putting it all together
    • THINKING ABOUT A BUILDING
    • importance of architect we <3 andy
    • NIRVANA PHOTO BY PRAKOPE - HTTP://FLIC.KR/P/H5YVY
    • DO YOU LIKE TO DO PUZZLES? PHOTO BY TCP909 - HTTP://FLIC.KR/P/CHWLP
    • ADJACENCIES WHO LIVES NEAR WHAT? WHO LIVES NEAR WHOM?
    • CARD EXERCISE SORTING YOUR NEW WORLD
    • BUILDING ESSENTIALS CAN’T DO WITHOUT SOME BASICS
    • LEED LEADERSHIP IN ENERGY & ENVIRONMENTAL DESIGN
    • BLUEPRINT PHOTO BY WOLFRAM BURNER - HTTP://FLIC.KR/P/6AWV3K
    • ENTRANCE, SECURITY, ACCCESS
    • PROGRAM STATEMENT MASTER DOCUMENT
    • BREAK! PHOTO BY NICKWHEELEROZ - HTTP://FLIC.KR/P/4LH5EO
    • ACTIVITY TWO: DESIGN A SMALL LIBRARY PHOTO BY LITTLEMISSPIP - HTTP://FLIC.KR/P/7TTOXU
    • LEGO LIBRARY OUR TAKE ON THE EXERCISE
    • session wrap
    • new building
    • GROUND FLOOR COLLECTION
    • 1ST FLOOR CIRCULATION, MATERIALS PROCESSING, NEW BOOKS, A/V, GSA
    • 2ND FLOOR INFORMATION COMMONS, REFERENCE, CLASSROOMS
    • 3RD FLOOR MEDIA LAB, STUDY SPACE, PARTNER SPACES
    • 4TH FLOOR SPECIAL COLLECTIONS, FACULTY SPACES, SOUTHERN WRITERS ROOM
    • q&a
    • thank you
    • more info www.lib.utc.edu/building