The document discusses the transformation of corporate training in the context of a Web 2.0 world, emphasizing the need for collaboration and a shift from traditional training methods to more social and peer-to-peer learning approaches. It highlights challenges such as a decrease in training investment and the need for effective competency development in an era of rapidly changing knowledge. Additionally, it outlines a new corporate training framework that incorporates collaborative learning, user-generated content, and flexible learning options to enhance organizational efficiency and effectiveness.

1. Redesigning Corporate Training in a Web 2.0 World or How We Learned to Love Collaboration Karie Willyerd VP and Chief Learning Officer Charles Beckham Chief Technology Officer and Senior Director of Web Business and Technology Services Joe Campbell Director of Sales, Services and Leadership Training 1

2. Redesigning Corporate Training in a Web 2.0 World Sun Confidential + = ? ✍ The Challenge Learner Learning Intervention Performance + Productivity

3. How do you fill the competency gap? Old Formula Sun Confidential ? = +  ( -  ) 

4. The gap is more complicated than ever... Revised Formula 10,000 hours to become an expert

5. Only 40-80 hours of time per year allocated for formal training

6. Only 30-40% of formal training is reported to be retained

7. Only 10% of job-relevant training is learned via traditional corporate training

8. Knowledge increase is skyrocketing, while 1/2 life of knowledge is shrinking

9. Training investment is shrinking - classrooms, budgets, time-to-train, trainers, skilled developers, etc. Sun Confidential - ✈    + + -  ( -  )

10. Learners are More Complicated than Ever

11. Who do You Design for Today? Sun Confidential: Internal Only Learner 2.0: The Social Cyborg Learner 1.0 ✆     

12. ROI Expectations are Higher than Ever Sun Confidential: Internal Only     ✍ + + + +

13. What is Corporate Training? In 2009, a more complicated formula... + =  ( -  )  - ✈   + + - ✆          + + + +

14. Traditional Training: Evidence of “Global Warming” Sun Confidential + = ? ✍ - ✈    + + -     + + + +   ( -  ) ✆     

15. Solving this Equation Using the Traditional Learning Ecosystem A common methodology has been... To define broad sets of competencies

16. Create feeback systems to assess competencies

17. Develop training that mpas into the most common needs in the organization

18. Sun Confidential: Internal Only The Expert Dilemma *Open Storage Future Workspaces, LLC The more expert the content, the less likely training can be justified

19. Sun Confidential: Internal Only The Social Learning Ecosystem *Open Storage *Web 2.0 Infrastructure/MySQL Future Workspaces LLC A new way to think about organizational learning

20. The Social Learning Ecosystem Sun Confidential: Internal Only *Open Storage *Web 2.0 Infrastructure/MySQL Future Workspaces LLC A new way to think about organizational learning

21. Sun's Social Learning Ecosystem Professional Development Sun Confidential: Internal Only Created and Managed by Organizations Created and Managed by Users Competency-based Learning MyLearning: Web 2.0 LMS Compliance Sun Sales University: Blended Learning Peer-to-Peer Learning: Social Learning eXchange Leadership Academy Context-based Learning

22. Examples from the New World A Few Examples... Peer-to-Peer Learning: slx.sun.com

23. Extending learning resources: Federated LMS Blended Approaches: The Sales University

24. The Four-Door Approach to e-learn ing

25. Sun’s Leadership Connections Collaborating on design and leaders as teachers Sun Confidential

26. Designing the Solution Team formed – BTS, Oliver-Wyman, Sun Learning Services, Leadership Development

27. Needs analysis from Executive Leadership Team (ensure clarity of what problem we are solving)‏

28. Formed core ELT work group to design program and rapid prototype the simulation Debating the details of the new metrics! “ This has to be right, or we risk sending the wrong message” – Jonathan Schwartz Abbreviated test with input from Sun’s top 50 VPs

29. Collaborative Design: Sun Simulation Development Timeline Sun Confidential Content Development Concept Development Interviews & Data Gathering 8 weeks 1 week 4 weeks 4 weeks Test and Completion A collaborative, co-creation process between BTS, Sun CEO and Executive team, Sun Learning Services team, and Oliver Wyman

30. The Coaching Design: Leaders Coaching Leaders Sun Confidential

31. 4.5 day Management Flight Simulator Teams make over 100 decisions per round while running the business A session represents 1 year; teams run 3 sessions Teams compete for market share and growth Plenary sessions with ELT and guest speakers Market winners present winning strategies VPs assess each team and give feedback on leadership OW coaches assess the VPs and give feedback Simulation Worlds Simulation Teams Facilitators Coaches Leadership Connections Workshop Pre-Workshop Experience (virtual) Workshop Experience 96-100 Participants Post-Workshop Experience (virtual) Supported by ELT and VPs 6 24 24 24 24 6 6 6

32. Leadership Connections Post-Course Cascade Kit Sun Confidential

33. How It All Fits Sun Confidential Around the World Reception

34. Social Learning eXchange (SLX) Collaborating on the creation and management of peer-to-peer learning Sun Confidential

35. Integrated Content Creation & Instant Publication Have to make it easy to create content! > User generated content > Seamless publication Flexible Content Creation Options: > Upload mulitmedia files > Video & audio authoring > Screencast capture

36. Leveraging Key Social Media Capabilities

37. Sharing & Privacy Sharing & Privacy Channels target content for a specific group of users. Privacy controls determine who can access & contribute content in a channel or system-wide.

38. Catering To Busy Sales Reps Synchs and pushes directly to iTunes

39. But What About ... How do you “control” content? The same way you control email Don't people put up silly or just plain bad content? They are not anonymous; their careers are on the line. Besides, the “crowd” governs the content Doesn't content get dated? Search and comments help solve this Will there be a role left for learning functions? Yes, the coolest job on the planet – ensuring people can do their jobs and earn a living Get over it!

40. Sun’s Sales University Collaborating with business on the redesign of corporate training programs Sun Confidential

41. What is Sun Sales University? Sales University A results-based accreditation program designed to build a high performance sales culture Management System Governance board

42. College core teams

43. Learning Services

44. Sales operations Curriculum Common core curriculum

45. Product and solution fundamentals

46. Results-based accreditations Infrastructure Web 2.0 Learning Management System

47. Mobile learning platform – SLX

48. Reporting and analytics

49. Levels of Accreditation 1. Advocate Basic understanding with limited experience / success 2. Specialist Increasing specialization, with additional experience and additional sales results 3. Expert Extensive experience and results – and record of mentoring others Doe, John, Sun ID: 93443 Systems Practice Role: Open Disk Storage SE Sales Core: Completed 9/07 Storage College Fundamentals: Completed 3/08 Board Approved Accreditations in: Open Disk Technical Sales, Expert Level, 9/08 Open Storage Technical Sales, Specialist Level, 4/08 Modular Disk Technical Sales, Advocate Level, 8/07 – Update Required Accreditation = Knowledge + Demonstrated Ability + Measured Results Delivering Business Results: Accreditation is a measurement of accomplishments against performance standards What are Sales U Accreditations?

50. Evolution of Sales Enablement Blending of Peer-to-Peer content into formal learning 1yr. dev. time saving, 6 mo. quicker release!

51. Keys to Success Governance Curriculum Decisions Robust Reporting Accountability Content Quality $600M Documented wins 97% Completion rates Funding increased and model adopted by Services Governance Curriculum Decisions Robust Reporting Accountability Content Quality

52. Peer-to-peer vs. Formal Content Creation Sun Confidential Area Chart Peer-Peer Pie Chart 52% 1.3% 36.2% 8.2% 2.3%

53. An Evolving Corporate Training Paradigm: Collaborative Learning Environments Shifting from organization created, competency-based content to user coordinated, context-based content

54. Redesigning infrastructure to support a Web 2.0 Learning Environment

55. Redesigning your training organization with learner-empowered governance and group coordination

56. Curriculum re-design – designing business results into your learning solution design, but letting learners choose how best to get to their destination

57. Redesigning content for the Learner 2.0 – open, accessible, taggable, storable, mobile

58. Thank You! Karie Willyerd [email_address] Charles Beckham [email_address] Joe Campbell [email_address] 68