Redesigning Corporate Training in a Web 2.0 World

Redesigning Corporate Training in a Web 2.0 World or How We Learned to Love Collaboration Karie Willyerd VP and Chief Learning Officer Charles Beckham Chief Technology Officer and Senior Director of Web Business and Technology Services Joe Campbell Director of Sales, Services and Leadership Training 1

Redesigning Corporate Training in a Web 2.0 World Sun Confidential + = ? ✍ The Challenge Learner Learning Intervention Performance + Productivity

How do you fill the competency gap? Old Formula Sun Confidential ? = +  ( -  ) 

The gap is more complicated than ever... Revised Formula
10,000 hours to become an expert
Only 40-80 hours of time per year allocated for formal training
Only 30-40% of formal training is reported to be retained
Only 10% of job-relevant training is learned via traditional corporate training
Knowledge increase is skyrocketing, while 1/2 life of knowledge is shrinking
Training investment is shrinking - classrooms, budgets, time-to-train, trainers, skilled developers, etc.
Sun Confidential - ✈    + + -  ( -  )

Learners are More Complicated than Ever

Who do You Design for Today? Sun Confidential: Internal Only Learner 2.0: The Social Cyborg Learner 1.0 ✆     

ROI Expectations are Higher than Ever Sun Confidential: Internal Only     ✍ + + + +

What is Corporate Training? In 2009, a more complicated formula... + =  ( -  )  - ✈   + + - ✆          + + + +

Traditional Training: Evidence of “Global Warming” Sun Confidential + = ? ✍ - ✈    + + -     + + + +   ( -  ) ✆     

Solving this Equation Using the Traditional Learning Ecosystem
A common methodology has been...
To define broad sets of competencies
Create feeback systems to assess competencies
Develop training that mpas into the most common needs in the organization

Sun Confidential: Internal Only The Expert Dilemma *Open Storage Future Workspaces, LLC The more expert the content, the less likely training can be justified

Sun Confidential: Internal Only The Social Learning Ecosystem *Open Storage *Web 2.0 Infrastructure/MySQL Future Workspaces LLC A new way to think about organizational learning

The Social Learning Ecosystem Sun Confidential: Internal Only *Open Storage *Web 2.0 Infrastructure/MySQL Future Workspaces LLC A new way to think about organizational learning

Sun's Social Learning Ecosystem Professional Development Sun Confidential: Internal Only Created and Managed by Organizations Created and Managed by Users Competency-based Learning MyLearning: Web 2.0 LMS Compliance Sun Sales University: Blended Learning Peer-to-Peer Learning: Social Learning eXchange Leadership Academy Context-based Learning

Examples from the New World
A Few Examples...
Peer-to-Peer Learning: slx.sun.com
Extending learning resources: Federated LMS
Blended Approaches:
The Sales University
The Four-Door Approach to e-learn ing

Sun’s Leadership Connections Collaborating on design and leaders as teachers Sun Confidential

Designing the Solution
Team formed – BTS, Oliver-Wyman, Sun Learning Services, Leadership Development
Needs analysis from Executive Leadership Team (ensure clarity of what problem we are solving)‏
Formed core ELT work group to design program and rapid prototype the simulation
Debating the details of the new metrics!
“ This has to be right, or we risk sending the wrong message” – Jonathan Schwartz
Abbreviated test with input from Sun’s top 50 VPs

Collaborative Design: Sun Simulation Development Timeline Sun Confidential Content Development Concept Development Interviews & Data Gathering 8 weeks 1 week 4 weeks 4 weeks Test and Completion A collaborative, co-creation process between BTS, Sun CEO and Executive team, Sun Learning Services team, and Oliver Wyman

The Coaching Design: Leaders Coaching Leaders Sun Confidential

4.5 day Management Flight Simulator Teams make over 100 decisions per round while running the business A session represents 1 year; teams run 3 sessions Teams compete for market share and growth Plenary sessions with ELT and guest speakers Market winners present winning strategies VPs assess each team and give feedback on leadership OW coaches assess the VPs and give feedback Simulation Worlds Simulation Teams Facilitators Coaches Leadership Connections Workshop Pre-Workshop Experience (virtual) Workshop Experience 96-100 Participants Post-Workshop Experience (virtual) Supported by ELT and VPs 6 24 24 24 24 6 6 6

Leadership Connections Post-Course Cascade Kit Sun Confidential

How It All Fits Sun Confidential Around the World Reception

Social Learning eXchange (SLX) Collaborating on the creation and management of peer-to-peer learning Sun Confidential

Integrated Content Creation & Instant Publication Have to make it easy to create content! > User generated content > Seamless publication Flexible Content Creation Options: > Upload mulitmedia files > Video & audio authoring > Screencast capture

Leveraging Key Social Media Capabilities

Sharing & Privacy Sharing & Privacy Channels target content for a specific group of users. Privacy controls determine who can access & contribute content in a channel or system-wide.

Catering To Busy Sales Reps Synchs and pushes directly to iTunes

But What About ...
How do you “control” content?
The same way you control email
Don't people put up silly or just plain bad content?
They are not anonymous; their careers are on the line. Besides, the “crowd” governs the content
Doesn't content get dated?
Search and comments help solve this
Will there be a role left for learning functions?
Yes, the coolest job on the planet – ensuring people can do their jobs and earn a living
Get over it!

Sun’s Sales University Collaborating with business on the redesign of corporate training programs Sun Confidential

What is Sun Sales University? Sales University A results-based accreditation program designed to build a high performance sales culture
Management System
Governance board
College core teams
Learning Services
Sales operations
Curriculum
Common core curriculum
Product and solution fundamentals
Results-based accreditations
Infrastructure
Web 2.0 Learning Management System
Mobile learning platform – SLX
Reporting and analytics

Levels of Accreditation 1. Advocate Basic understanding with limited experience / success 2. Specialist Increasing specialization, with additional experience and additional sales results 3. Expert Extensive experience and results – and record of mentoring others Doe, John, Sun ID: 93443 Systems Practice Role: Open Disk Storage SE Sales Core: Completed 9/07 Storage College Fundamentals: Completed 3/08 Board Approved Accreditations in: Open Disk Technical Sales, Expert Level, 9/08 Open Storage Technical Sales, Specialist Level, 4/08 Modular Disk Technical Sales, Advocate Level, 8/07 – Update Required Accreditation = Knowledge + Demonstrated Ability + Measured Results Delivering Business Results: Accreditation is a measurement of accomplishments against performance standards What are Sales U Accreditations?

Evolution of Sales Enablement Blending of Peer-to-Peer content into formal learning 1yr. dev. time saving, 6 mo. quicker release!

Keys to Success Governance Curriculum Decisions Robust Reporting Accountability Content Quality $600M Documented wins 97% Completion rates Funding increased and model adopted by Services Governance Curriculum Decisions Robust Reporting Accountability Content Quality

Peer-to-peer vs. Formal Content Creation Sun Confidential Area Chart Peer-Peer Pie Chart 52% 1.3% 36.2% 8.2% 2.3%

An Evolving Corporate Training Paradigm: Collaborative Learning Environments
Shifting from organization created, competency-based content to user coordinated, context-based content
Redesigning infrastructure to support a Web 2.0 Learning Environment
Redesigning your training organization with learner-empowered governance and group coordination
Curriculum re-design – designing business results into your learning solution design, but letting learners choose how best to get to their destination
Redesigning content for the Learner 2.0 – open, accessible, taggable, storable, mobile

Thank You! Karie Willyerd [email_address] Charles Beckham [email_address] Joe Campbell [email_address] 68

Redesigning Corporate Training in a Web 2.0 World

by Greg Shin on Jan 21, 2010

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Redesigning Corporate Training in a Web 2.0 World — Presentation Transcript