Listening:
Free Tools & Techniques for
Nonprofit Brand Monitoring
         Gregory Heller
       Partner & Strategist
    ...
“A powerful global conversation has begun.
Through the internet, people are discovering and
inventing new ways to share re...
What Is Listening?

Brand Monitoring is developing tools and techniques
    to hear what people are saying about your
    ...
Keywords...
And how to find them:

    Brainstorm with your staff, members, audience

    Google Trends (http://www.goog...
Finding Keywords w Delicious
Use Delicious to see tags used by others
Testing Keywords w Google Trends
Listening Strategy
Developing a Listening Strategy is essential

    Where to listen
       Google News and Blog search,...
Google Blog Search
Technorati
Detailed search and analysis
High level analysis of keyword trends
Listening Tools:
                       Twitter Search
Search for Keywords, Look at Trending Topics
Search & Hash Tags
Monitter: Twitter Search
Delicious Subscriptions
You can subscribe to Delicious Tag Feeds.

Find the important tags, subscribe to the feeds
  throu...
Listening Tools:
Google Reader
Google Reader
A google news search result in google reade
Google Reader
Leverage your listening, use Google Reader to share
Other Sources
There are many other sources, and new ways of
 searching emerge daily.
You can't find or use them all. Find ...
Join the conversation

    You know who is talking

    You know what they are talking about

    You know where they a...
Notes and Resources



Visit Our Website For More Resources:
 http://CivicActions.com/social-media


            Gregory H...
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Listening: Free Tools & Techniques for Nonprofit Brand Monitoring

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I gave this presentation on developing listening strategies and free tools for brand monitoring in a 5 minute Pecha Kucha/Ignite style at Seattle NetTuesday in September.

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Listening: Free Tools & Techniques for Nonprofit Brand Monitoring

  1. 1. Listening: Free Tools & Techniques for Nonprofit Brand Monitoring Gregory Heller Partner & Strategist CivicActions twitter @gregoryheller
  2. 2. “A powerful global conversation has begun. Through the internet, people are discovering and inventing new ways to share relevant knowledge with blinding speed.” (The Cluetrain Manifesto, Levine and Locke
  3. 3. What Is Listening? Brand Monitoring is developing tools and techniques to hear what people are saying about your organization and your issues. Everyone with an internet connection can say something that others will see or hear. You need to know who is saying what. People are already talking about you and your issues.
  4. 4. Keywords... And how to find them:  Brainstorm with your staff, members, audience  Google Trends (http://www.google.com/trends)  Ask for help/feedback from others  On Twitter, or Facebook for example  Delicious
  5. 5. Finding Keywords w Delicious Use Delicious to see tags used by others
  6. 6. Testing Keywords w Google Trends
  7. 7. Listening Strategy Developing a Listening Strategy is essential  Where to listen  Google News and Blog search, Technorati, Twitter  Trendrr, Twendz  Facebook Lexicon  How to listen  feed readers (Google reader, Bloglines)  Schedule time to listen  Re-evaluate your searches REGULARLY
  8. 8. Google Blog Search
  9. 9. Technorati Detailed search and analysis
  10. 10. High level analysis of keyword trends
  11. 11. Listening Tools: Twitter Search Search for Keywords, Look at Trending Topics
  12. 12. Search & Hash Tags
  13. 13. Monitter: Twitter Search
  14. 14. Delicious Subscriptions You can subscribe to Delicious Tag Feeds. Find the important tags, subscribe to the feeds through delicious, OR your feed reader of choice.
  15. 15. Listening Tools: Google Reader
  16. 16. Google Reader A google news search result in google reade
  17. 17. Google Reader Leverage your listening, use Google Reader to share
  18. 18. Other Sources There are many other sources, and new ways of searching emerge daily. You can't find or use them all. Find the ones that work for you. Re-evaluate periodically. Twine is a social news and bookmark site Loud3r is an automated semantic news site
  19. 19. Join the conversation  You know who is talking  You know what they are talking about  You know where they are talking  Assign staff resources  Make time in the schedule  Check in to make sure it is happening
  20. 20. Notes and Resources Visit Our Website For More Resources: http://CivicActions.com/social-media Gregory Heller Partner & Strategist twitter @gregoryheller
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