Usability 2.0
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Talk for the Vancouver User Experience group on October 16, 2007 about the user experience of usability projects and how we've re-designed our process.
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Usability 2.0
- 1. Usability 2.0 usability as a conversation
- 2. Karyn Zuidinga Senior Information Architect office: 604 669 7655 mobile: 778 386 6982 karyn@analyticdesigngroup.com Analytic Design Group Suite 300 - 1300 Richards Vancouver British Columbia V6B 3G6 Canada www.analyticdesigngroup.com Greg Bell User Experience Designer office: 604 669 7655 mobile: 778 995 1014 greg@analyticdesigngroup.com Analytic Design Group Suite 300 - 1300 Richards Vancouver British Columbia V6B 3G6 Canada www.analyticdesigngroup.com
- 3. Usability 2.0 usability as a conversation
- 5. Ever done a usability test, gone to the trouble of writing that killer report and seen the results go nowhere?
- 6. Ever have to read someone else’s usability test report and think you’ve found the cure for insomnia?
- 7. Usability Reports vs Office Hours Slept 5 Number of Usability Reports to Read 4 3 2 1 0 0 1 2 3 4 5 Hours slept during office hours
- 8. The user experience of usability.
- 9. Mobile Device OOBE Testing
- 10. Mobile Device OOBE Testing Out of Box Experience
- 15. Post-test: - Getting Started Guide - Screen Clings - Other In-Box Materials - Device Changes
- 16. The Situation (6 months ago)
- 18. Results were not getting to who they needed to.
- 19. Discussion ends after reporting.
- 20. So, we did what we do best.
- 21. User Experience Analysis of Usability Testing
- 22. Project Completion Usability Project Project Kick Off
- 23. Project Completion Usability Project Project Kick Off
- 24. Usability Project Project Completion Project Kick Off Planning Recruiting Usability Testing Data Analysis Reporting
- 25. Usability Project Project Completion Project Kick Off Planning Recruiting Usability Testing Data Analysis Reporting
- 26. Usability Project Project Completion Project Kick Off Planning Recruiting Usability Testing Data Analysis Reporting
- 27. Problem: How do we engage clients and get them excited about testing? (and get more people to show up)
- 28. Collaborative Planning with Client
- 29. Wiki space for Task List & Test Plan
- 30. Engage clients on a deeper level before beginning testing.
- 31. Usability Project Project Completion Project Kick Off Planning Recruiting Usability Testing Data Analysis Reporting
- 32. Usability Project Project Completion Project Kick Off Planning Recruiting Usability Testing Data Analysis Reporting
- 33. Problem: Difficult to get a recruiting company to engage in finding the RIGHT people.
- 39. Recruiters engaged on a new level and the testing was more successful.
- 40. Usability Project Project Completion Project Kick Off Planning Recruiting Usability Testing Data Analysis Reporting
- 41. Usability Project Project Completion Project Kick Off Planning Recruiting Usability Testing Data Analysis Reporting
- 42. Problem: Difficult to record easy to analyze data
- 43. Problem: Difficult to get notes from the entire team who is attending testing.
- 44. Problem: Difficult to create video clips after testing.
- 45. 1. The People 2. The Notepad 3. The Video System
- 46. The People 1. The Facilitator 2. The Observer 3. The Schmoozer
- 47. Invite as many people from the client team as possible.
- 48. 1. The People 2. The Notepad 3. The Video System
- 49. The Notepad Study: _____________________________ Use GSG? Yes No 1 Make a Phone Call User ID: ___________ Notes By: ___________________________ Finished w/ Ease Completed w/ Difficulty Failed to Complete Use GSG? Yes No 2 Set up Voicemail Finished w/ Ease Completed w/ Difficulty Failed to Complete Use GSG? Yes No 3 Send a Text Message Finished w/ Ease Completed w/ Difficulty Failed to Complete Use GSG? Yes No 4 Take a Photo & Send MMS Finished w/ Ease Completed w/ Difficulty Failed to Complete Use GSG? Yes No 5 Make a Video Share Call Finished w/ Ease Completed w/ Difficulty Failed to Complete Use GSG? Yes No 6 Set Up & Send an IM Finished w/ Ease Completed w/ Difficulty Failed to Complete Use GSG? Yes No 7 Go to a Website Finished w/ Ease Completed w/ Difficulty Failed to Complete Use GSG? Yes No 8 Set Up Email Finished w/ Ease Completed w/ Difficulty Failed to Complete Use GSG? Yes No 9 Send & Receive Email Finished w/ Ease Completed w/ Difficulty Failed to Complete Use GSG? Yes No 10 Sync Calendar & Contacts Finished w/ Ease Completed w/ Difficulty Failed to Complete Use GSG? Yes No 11 Set Up TeleNav Finished w/ Ease Completed w/ Difficulty Failed to Complete Use GSG? Yes No 12 Bluetooth Finished w/ Ease Completed w/ Difficulty Failed to Complete
- 50. Study Use GSG? Yes No 1 Make a Phone Call User I Notes Finished w/ Ease Completed w/ Difficulty Failed to Complete Use GSG? Yes No 2 Set up Voicemail Finished w/ Ease Completed w/ Difficulty Failed to Complete Use GSG? Yes No 3 Send a Text Message Finished w/ Ease Completed w/ Difficulty Failed to Complete Use GSG? Yes No 4 Take a Photo & Send MMS Finished w/ Ease Completed w/ Difficulty Failed to Complete Use GSG? Yes No 5 Make a Video Share Call Finished w/ Ease Completed w/ Difficulty Failed to Complete
- 51. Finished w/ Ease Completed w/ Difficulty Failed to Complete Use GSG? Yes No 8 Set Up Email Finished w/ Ease Completed w/ Difficulty Failed to Complete Use GSG? Yes No 9 Send & Receive Email Finished w/ Ease Completed w/ Difficulty Failed to Complete Use GSG? Yes No 10 Sync Calendar & Contacts Finished w/ Ease Completed w/ Difficulty Failed to Complete Use GSG? Yes No 11 Set Up TeleNav Finished w/ Ease Completed w/ Difficulty Failed to Complete Use GSG? Yes No 12 Bluetooth Finished w/ Ease Completed w/ Difficulty Failed to Complete
- 52. The Used Notepad
- 53. Get clients to use sheets and record data.
- 54. 1. The People 2. The Notepad 3. The Video System
- 56. Our Setup
- 57. Our Setup Participant
- 58. Our Setup Participant Facilitator
- 59. Our Setup Video Camera Participant Facilitator
- 60. Our Setup Video Camera Participant WebCam Facilitator
- 61. Our Setup Two Way Glass Video Camera Participant Observer WebCam Facilitator
- 62. Our Setup Two Way Glass Video Camera Network / Router Participant Observer WebCam Facilitator
- 63. Our Setup Two Way Glass Video Camera Network / Router Participant Observer WebCam Facilitator Client Team & Schmoozer
- 66. Using these tools, we were able to create better data that was easier to analyze.
- 67. Usability Project Project Completion Project Kick Off Planning Recruiting Usability Testing Data Analysis Reporting
- 68. Usability Project Project Completion Project Kick Off Planning Recruiting Usability Testing Data Analysis Reporting
- 69. “I recently asked 258 usability practitioners which methods they use to communicate findings from their studies” - Jakob Nielsen, 2005 http://www.useit.com/alertbox/20050425.html
- 70. “I recently asked 258 usability practitioners which methods they use to communicate findings from their studies” - Jakob Nielsen, 2005 http://www.useit.com/alertbox/20050425.html http://www.happywebbies.com/download
- 71. Formal Usability Reports vs. Quick Findings
- 72. Formal Usability Reports vs. Quick Findings
- 73. Formal Usability Reports vs. Quick Findings (2)
- 74. Formal Usability Reports vs. Quick Findings (2)
- 75. Formal Usability Reports vs. Quick Findings (2)
- 76. The typical usability report life-cycle:
- 81. Do I really have to read all of this?
- 82. Maybe, a DVD arrives in the mail a few weeks later with video.
- 83. Problem: Usability reports are boring and nobody wants to read them.
- 84. Problem: Usability reports are not shared among the people who need them most.
- 85. Problem: There is a disconnect between video highlights and the findings in the report.
- 92. Findings Module
- 93. Easy to Parse Data
- 95. Invite a Colleague via Email
- 96. Montages
- 97. Sortable Data
- 98. Demo
- 99. Clients engaged on report.
- 100. Delivery method improved reporting
- 101. While hours increased on creating reports, the value was well worth it for our clients.
- 102. What’s Next?
- 103. Discussion threads on findings
- 104. Assignable action items on all recommendations.
- 105. Web app to create reports
- 106. Takeaways
- 107. Get your reports online and interactive.
- 108. Engage with client’s product team as much as possible.
- 110. Karyn Zuidinga Senior Information Architect office: 604 669 7655 mobile: 778 386 6982 karyn@analyticdesigngroup.com Analytic Design Group Suite 300 - 1300 Richards Vancouver British Columbia V6B 3G6 Canada www.analyticdesigngroup.com Thank you. Greg Bell User Experience Designer office: 604 669 7655 mobile: 778 995 1014 greg@analyticdesigngroup.com Analytic Design Group Suite 300 - 1300 Richards Vancouver British Columbia V6B 3G6 Canada www.analyticdesigngroup.com http://creativecommons.org/licenses/by-nc/2.5/ca/